End User Computing Spec I

Location
Main Campus (Gainesville, FL)
Posted
Oct 11, 2020
Administrative Jobs
Technology, Multimedia & Audiovisual
Institution Type
Four-Year Institution
End User Computing Spec I

Job no: 514824
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Information Systems/Technology
Department:14200800 - IT-AT LEARNING SPACES SUPPORT

Classification Title:

End User Computer Specialist I

Job Description:

UF Information Technology (UFIT) is currently seeking an entry level End User Computing Specialist to join Academic Technologies, a unit within UFIT.

Employment with UFIT provides an excellent opportunity to work with other employees dedicated and focused on understanding and interpreting the technological needs of the University of Florida’s innovative and inspirational community.

Some key responsibilities and characteristics of this position are:

  • Troubleshoot and resolve entry-level problems and provides entry-level maintenance for computers, printers, and other end user technology devices
  • Provide entry-level tier technical support for instructors using classroom technology, including both computer and audio/visual equipment in College of Law classrooms
  • Install and move computers, printers, and other end user technology devices and install designated system images and application software
About UF Information Technology

The UF Information Technology division is comprised of seven departments reporting to the Vice President & Chief Information Officer. The departments reporting directly to the VP & CIO are: Academic Technology, Research Computing, Infrastructure & Communications Technology, Enterprise Systems, Information Security Office, and the UFIT Business Center. With established governance advisory committees and a set of well-defined, transparent processes aiding decision-making, UFIT strives to provide exceptional IT services in support of UF’s mission. For more information about UFIT and its goals and governance, visit: http://www.it.ufl.edu/vp-cio-office/strategic-plan/.

Learn more about UFIT at https://it.ufl.edu/ and @GoGatorsUFIT.

About the University of Florida

UF is one of the nation’s top universities and a dynamic and rewarding place to work. The University seeks to recruit and retain a diverse workforce as a reflection of its commitment to serve a diverse global community. Plus, UF is in Gainesville, one of Florida’s most livable cities. Known for its natural attractions (wetlands, forests, springs, wildlife) and cultural offerings (music, theater, visual arts, and historic districts), the area also is gaining a reputation as a thriving hub for high-tech start-ups, as well as invention and research collaborations. We are excited about what’s happening here and know you will want to be a part of it.

Diversity and inclusivity make our institution and our community better. We value the fresh ideas and unique perspectives a diverse group of people provides. Achieving a top-5 public university ranking means we make it a priority to employ and work with people from many backgrounds, cultures, abilities, and ethnicities to discover new ways to leverage technology for teaching and learning, research, and the business needs of a comprehensive land-grant institution.

Expected Salary:$16.19 – $16.52 per hour commensurate based on education and experience. In addition, the University of Florida offers a very competitive benefits package.

Pay Range Based on Market:

(Annualized)

Lower reference point: $33,800 Midpoint: $43,900 Upper Reference point: $54,000

Minimum Requirements:

Associate's degree; or a high school diploma or equivalent and two years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience but does not negate the minimum degree requirement(s).

Valid FL driver’s license required for driving University owned vehicles.

Preferred Qualifications:

The ideal candidate will possess the following education, experience, and skills:

  • Some Crestron Digital Media, DMPS, NVX, and AirMedia experience desirable
  • Entry to mid-level knowledge with Audio/Visual systems, Microsoft Windows, MacOS, and mobile device support
  • Preferred skills, expertise and experience:

  • Demonstrate high levels of customer service delivery in an IT Desktop Support role
  • To be successful in this position, the incumbent must:

  • Be able to identify and create working solutions to technology needs and concerns
  • Assist management in developing technical strategies to best accomplish the goals and mission of the University of Florida
  • Special Instructions to Applicants:

    Applicants are requested to submit with their application:

    • Cover Letter
    • Resume and/or CV
    • Professional References (Minimum of 3)

    Application must be submitted by 11:55 p.m. of the posting end date.

    This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

    Health Assessment Required:No

    Advertised: 09 Oct 2020 Eastern Daylight Time
    Applications close: 23 Oct 2020 Eastern Daylight Time