User Services Consultant II
- Employer
- Texas State University
- Location
- San Marcos
View more
- Institution Type
- Four-Year Institution
Job Details
2020154
Posting/Functional Title:Desktop Management Specialist
University Pay Plan Title:User Services Consultant II
Location:San Marcos
Department:Managed Services
Recruitment Type:Open to All
Job Type:Full-Time
Monthly Salary:Commensurate with experience
Job Category :Exempt
Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.:Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.
1.Advanced experience installing, configuring and troubleshooting Windows desktop computers in an enterprise or educational environment.
2.Advanced experience installing, configuring and troubleshooting Mac desktop computers in an enterprise or educational environment.
3.Experience with Microsoft Active Directory security roles and Group Policy Management
4.Experience with software package development, testing and deployment for Windows desktop computers or Mac’s in an enterprise or educational environment
5.Customer service experience providing multi-level technical support to end users, both remotely and in person.
6.Ability to manage many projects and priorities at the same time.
7.Ability to document information technology systems and best practice procedures.
8.Must be willing to work additional hours, sometimes with little advanced notice, to complete projects and meet deadlines
Experience with managing technical resources in classrooms, labs or other learning environments
Administration experience with Microsoft SCCM, Ivanti LANrev, MDT or Jamf
Experience with software package development, testing and deployment in a multi-platform environment
Experience with an enterprise level Mobile Device Management solution, primarily for iOS
Experience with an enterprise level Encryption solution.
Experience with scripting languages (Batch, Bash, Powershell, SQL, VBScript, etc.)
Experience in support and management of Microsoft Server 2012 or higher
Experience managing enterprise level print management solutions
Experience using a support ticketing system
Familiar with ITIL Foundations and Change Management basics
The IT Assistance Center (ITAC) Managed Services department in the division of Information Technology is seeking a highly qualified technical professional to assist with the day-to-day support of university owned technical resources. Primary duties include: advanced level technical support of various computing hardware including, desktops and mobile devices, the creation, customization, delivery and maintenance of software packages; mobile device management; configuration of Group Policies; administration of license managers, encryption servers, service delivery and desktop management tools; software/OS patch-management; and consulting with faculty, staff and the university technical community on best practices and advanced technical issues.
Job Duties:Management of university computing equipment
Administration and support of campus encryption solution
Software package development and delivery for multiple platforms
Print server management and maintenance
License server management and maintenance
Advanced troubleshooting of systems and network problems
Administration and support of service delivery systems and applications
Provide advanced technical support and consulting to a very diverse user base
Work with vendors and outside technical contacts to implement reliable solutions to a variety of technical issues
Perform other duties as assigned
Cover letter and resume are required.
IT Assistance Center will not sponsor or transfer visa sponsorship.
Work hours beyond 8-5 business hours may be required during peak times.
A separate application is required for each Texas State University job posting.
If you are interested in this opportunity, you may also want to consider our other ITAC openings:
Lab and Classroom Desktop Management Specialist: http://jobs.hr.txstate.edu/postings/29695
Desktop Management Specialist: http://jobs.hr.txstate.edu/postings/29690
Job Open Date:12/09/2019
Open Until Filled:Yes
Normal Work Days:Monday, Tuesday, Wednesday, Thursday, Friday
Normal Work Hours Start:8:00AM
Normal Work Hours End:5:00PM
Posting Notices:YOU WILL BE REQUIRED TO ELECTRONICALLY ATTACH A RESUME AND COVER LETTER TO YOUR APPLICATION.
Legal and Required Notices:Texas State University is an Equal Employment Opportunity/Affirmative Action Employer, committed to inclusive thought and action in support of our diverse community. Individuals from historically underrepresented groups and all those who share our commitment to inclusivity and passion for the strength of our diversity are strongly encouraged to apply.
Employment with Texas State University is contingent upon the outcome of record checks and verifications including criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.
Texas State University is a tobacco-free campus. Smoking and the use of any tobacco product will not be allowed anywhere on Texas State property or in university owned or leased vehicles.
Texas State University is a member of the Texas State University System.
• Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!
• Generous paid time off: vacation, holidays, sick days and many more!
• Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program
• Great professional development opportunities: choose from a variety of workshops, training, online learning and even access educational leave opportunities and reimbursement for academic courses
• An inclusive Bobcat community: join our many social networks offered on and off-campus
• Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions
By joining the Texas State Bobcat team, you’ll be a part of one of the most beautiful, diverse, and growing universities in the nation.
Organization
Texas State University seeks candidates whose professional background includes embracing a diversity of people and ideas, a spirit of inclusiveness, a global perspective, and a commitment to community-building. As a federally designated Hispanic Serving Institution, we are especially interested in applicants who share a commitment to equity, and the high-quality education of students from historically underserved and systematically marginalized communities. Individuals from historically underrepresented groups are strongly encouraged to apply.
About Texas State University
Texas State University is home to more than 38,000 students and 2,000 faculty members in the growing Austin-San Antonio corridor. A member of the Doctoral Universities: Higher Research Activity Carnegie classification, the university creates new knowledge, fosters cultural and economic development, and prepares its growing population of diverse students for the endless possibilities that await them as citizens of Texas, the nation, and the world.
Students at Texas State choose from 98 undergraduate, 91 master’s and specialists, and 14 doctoral programs offered by 10 colleges (Applied Arts, The Emmett and Miriam McCoy College of Business Administration, Education, Fine Arts and Communication, Health Professions, Honors, Liberal Arts, Science and Engineering, The Graduate College, and the University College). With a diverse campus community including 50% of the student body from ethnic minorities, Texas State is one of the top 13 producers of Hispanic baccalaureate graduates in the nation. In fall 2019, there were 1,470 full-time faculty and 2,286 full-time staff. Research and creative activities have led to growing success in attracting external support. For FY 2019, Texas State had an annual operating budget of over $724 million. Texas State’s Research and Development expenditures for FY 2018 were more than $64 million. The Alkek Library has more than 3.1 million titles in its collection. Additional information about Texas State and its nationally recognized academic programs is available at www.txstate.edu.
Mission
Texas State University is a doctoral-granting, student-centered institution dedicated to excellence and innovation in teaching, research, including creative expression, and service. The university strives to create new knowledge, to embrace a diversity of people and ideas, to foster cultural and economic development, and to prepare its graduates to participate fully and freely as citizens of Texas, the nation and the world.
Locations
Texas State's San Marcos campus is located in a growing community of 63,000 people in the Austin Metropolitan Area. Located in the Texas Hill Country, where blackland prairies roll into beautiful hills, Texas State enjoys a setting that is unique among Texas universities. The beauty of the crystal-clear San Marcos River and the stately cypress and oak trees on the campus add to the charm of the university’s picturesque setting. Our location on the banks of the San Marcos River provides recreational activities for students throughout the year.
The Texas State Round Rock Campus is located north of Austin in Round Rock, TX. The Round Rock Campus offers the junior and senior level classes to complete a bachelor’s degree, graduate degrees, post baccalaureate certification, and continuing education programs. The university's vision for Round Rock is to continue to offer quality academic programs that meet the workforce needs of Texas, especially focusing on academic programs that appeal to working adults, and to serve as a hub of health professions research and education.
Some positions may require teaching on the main campus and at the Texas State University Round Rock Campus.
Texas State University is an Equal Employment Opportunity/Affirmative Action Employer, committed to inclusive thought and action in support of our diverse community. Individuals from historically underrepresented groups and all those who share our commitment to inclusivity and passion for the strength of our diversity are strongly encouraged to apply.
Texas State University is a member of The Texas State University System.
Texas State University is a tobacco-free campus. Smoking and the use of any tobacco product will not be allowed anywhere on Texas State property or in university owned or leased vehicles.
- Website
- http://www.txstate.edu/
- Telephone
- 512-245-2111
- Location
-
601 University Drive
San Marcos
Texas
78666
United States
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