Specialist, Area of Study Advising (Student Affairs)
Job Number 2010013
Specialist, Area of Study Advising (Student Affairs)
Closing Date: 10/23/2020
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Position InformationLocationRound Rock Campus
Note: This position will be remain remote during the fall and spring semester.Hours8 am to 5 pm Monday through Friday and occasional evenings and weekends. SalarySpecialist 6/118 ($33,316.00 - $47,593.00)FLSA StatusExemptReports ToSupervisor, Advising (Area of Study)Criminal Background CheckPre-employment criminal background checks are required for all Staff and Faculty positions. Pre-employment urinalyses drug screens are also required for all top candidates considered for positions in ACC's College Police department.College Profile
Austin Community College is a public two-year institution that serves a diverse population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area. As a community college committed to our mission, we seek to recruit and retain a workforce that:Reflects the diversity of our communityValues intellectual curiosity and innovative teachingIs attracted by the college mission to promote equitable access to educational opportunitiesCares about student success and collaborates on strategies to facilitate success for under-represented populationsWelcomes difference and models respectful interaction with othersEngages with the community both within and outside of ACC
The Austin Community College District promotes student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training in its service area. For more information, see http://www.austincc.edu/about-acc/mission-statement
Austin Community College District (ACC) is a Hispanic-Serving Institution. ACC's designation as a Hispanic-Serving Institution reflects the commitment the college has to supporting our students' educational goals as well as the economic and social well-being of the surrounding communities we serve. ACC currently enrolls approximately 41,500 students each Fall semester, over half of whom are non-white. In fall 2019, ACC's students were 42% White, 38% Latinx, 8% African-American, 6% Asian, <1% Pacific Islander, <1% Native-American, and 4% multiracial.ACC pursues educational excellence by being accountable and committed to achieving diversity in our faculty and staff ranks. ACC seeks to be innovative in all its operations and provides students with guidance and support in achieving success in their educational goals, whether they are seeking a degree, successful transfer, employment or lifelong learning.Commitment to Equity and Inclusion
ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention and completion of historically underserved and under-represented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes. As an open access and low-cost institution, ACC is proud to serve a diverse student body. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to the diverse cultures and socio-economic backgrounds of our students. In 2017 our faculty adopted a Statement of ACC Faculty Values. This Statement affirms that ACC's faculty members value collaboration, service, agency, scholarship, inclusion, and teaching, all of which attest to our commitment to equity, diversity, and inclusion at the heart of our mission.
General Statement of Job
To provide academic advising and related student support services and to facilitate Austin Community College's (ACC) Guided Pathways model. Work may be performed in-person or virtually.Description of Duties and TasksEssential duties and responsibilities include the following. Other duties may be assigned.Guides students during advising sessions regarding educational issues such as course and program selection, class scheduling, TSI compliance, Academic Standard Progress, adjustment to college life, study habits, career planning, and financial wellness.Supports students during advising sessions with the application, award, and administration of financial aid to ensure eligible students have access to and leverage federal and state aid for the completion of academic awards.Assesses needs for assistance, financial aid, or additional training, and refers students to the appropriate services.Responsible for effective caseload management and implementation of interventions that promote student success and retention, with special emphasis supporting students who are academically at-risk/under-prepared.
Educates individuals using basic coaching techniques to help them understand and overcome personal, social, or behavioral challenges affecting their educational or career/employment objectives.
Coordinates referrals to college and community services as needed, including student mental health counseling.
Reviews transcripts, Interpret test scores and other information to determine college readiness and compliance with the TSI.Maintains expert advising knowledge of assigned Area(s) of Study.Maintains accurate and complete student records as required by laws, institutional policies, and administrative regulations.Prepares students for later educational experiences (transfer) by encouraging them to explore career opportunities and to persevere with challenging tasks.Confers with instructors, administrators, and other professionals to discuss students' progress, resolve academic, financial, and other challenges, and to determine priorities for students and their resource needs.Documents advising recommendations, directives, interventions, and other pertinent information in the district's various information management platforms; reply to emails and telephone calls timely regarding program or course issues.Gathers data and prepare reports on students and activities as required by supervisor or ACC leadership.Participates in and promote career- and employment-related programs and events, such as transfer/career planning presentations, work experience programs, job/transfer fairs, and career/transfer workshops.
Additional Job Specific Duties
Position requires multi-tasking performance handling chat, email, voice, and video communication skills in a fast-paced environment.Must demonstrate technical computer skills and technological management and troubleshootingMust be able to perform independently in a remote environment. KnowledgeMust possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Understanding of and commitment to the principles and best practices associated with Student Success specifically, effective educational plan development, timely and effective academic coaching strategies, graduation and transfer processes, short-term services and activities that support program persistence and completion. Student databases, information management systems, caseload management, Family Educational Rights and Privacy Act (FERPA) and general administrative support. Multicultural education programs and systems and the importance of cultural competence in promoting student success. College admissions and onboarding processes, program offerings and educational pathways, and managing the transition to college.SkillsMust possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Maintain an established work schedule including weekend and evening hours. Effective interpersonal and public speaking skills. Effective organizational and planning skills. Disseminate complex information effectively to the intended recipient. Maintain confidentiality of work-related information and materials. Establish and maintain effective working relationships that foster continued student success. Exhibit cultural competence when working with all students and other members of the college community. Demonstrate initiative, follow-through, tact, diplomacy, and good judgment in dealing with constituents.Technology Skills
Use a variety of spreadsheet, word processing, database, and presentation software.
Ability to use virtual performance software and equipment: BoldChat, WebEx, Google Meet, Accudemia, Calendly, and mediated advising software.Required Work ExperienceTwo years related work experience.
Preferred Work Experience
Virtual/Online Advising and Customer ServiceRequired EducationBachelor's degree.
Other Preferred Qualifications
Bilingual: English - SpanishPhysical Requirements
Work is performed in a standard office or similar environment. Subject to standing, walking, sitting, bending, reaching, pushing, and pulling. Occasional lifting of objects up to 10 pounds.SafetyWork safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.
ACC Benefits OverviewFull-time Faculty and Staffing Table employees who work in full-time and/or part-time positions at the College are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short and long term disability, retirement plans and AD&D.
ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law. DisclaimerThe above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.
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