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Scheduler, Lead Interpreter Services

Job description

Job Number 2010012
Scheduler, Lead Interpreter Services

Closing Date: 10/23/2020
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Position InformationLocationRiverside
Note: FlexibleHoursGenerally Monday-Friday, 8 am - 5 pmSalaryAssistant 8/118 ($33,316.00 - $47,593.00)FLSA StatusNon-ExemptReports ToDirector, Interpreter ServicesCriminal Background CheckPre-employment criminal background checks are required for all Staff and Faculty positions. Pre-employment urinalyses drug screens are also required for all top candidates considered for positions in ACC's College Police department.College Profile

Austin Community College (ACC) is a public two-year institution that serves a diverse population of approximately 41,000 credit students each fall and spring semester. We embrace our identity as a community college as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriately applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:
  • Reflects the diversity of our community.
  • Values intellectual curiosity and innovative teaching.
  • Is attracted by the college mission to promote equitable access to educational opportunities.
  • Cares about student success and collaborates on strategies to facilitate success for underrepresented populations.
  • Welcomes difference and models respectful interaction with others.
Engages with the community both within and outside of ACC.Our Mission

The Austin Community College District promotes student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training in its service area.

For more information, see http://www.austincc.edu/about-acc/mission-statement.Commitment to Equity and Inclusion

ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and underrepresented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.

As an open-access and low-cost institution, ACC is proud to serve a diverse student body. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to the diverse cultures and socio-economic backgrounds of our students. The College values and is committed to equity, diversity, and inclusion throughout the College community. General Statement of Job

To lead the scheduling of sign language interpretation and Communication Access Real-time Translation (CART) services for students, faculty, staff, and guests of the college who are deaf or hard of hearing.Description of Duties and TasksEssential duties and responsibilities include the following. Other duties may be assigned.

  • Assigns daily duties and tasks for the sign language interpreter schedulers. Oversees daily work flow.
  • Schedules on-going needs for sign language interpreters for students, faculty, and staff. This includes consulting with supervisor to determine the highest priority and best use of staff and hourly employees.
  • Gathers data and prepares reports.
  • Coordinates with CART vendor(s) to provide onsite and remote services.
  • Addresses ad hoc requests from students, staff, faculty, and the community for services and schedules those services for programs and events.
  • Schedules last minute and substitution requests for interpreting and CART services.
  • Monitors rotation of assignments among interpreters.
  • Maintains scheduling and informational databases including information regarding special requests of users for interpreting or CART services.
  • Arranges interpreter services for special media needs as requested.
  • Be a resource to Austin Community College students, faculty, and staff for questions and assistance regarding CART and interpreting services.
  • May need to work evenings and/or weekends.
  • KnowledgeMust possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

    Customer service techniques. Scheduling people and/or services. Principles and practices associated with Servant-Leadership.SkillsMust possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

    Critical thinking skills to resolve problems and arrive at workable solutions for a variety of situations. Effective team building skills and a strong customer-orientation when working with diverse populations of students, faculty, staff, administrations, and the community. Effective planning, organizing, communication, problem-solving, and interpersonal skills including use of tact and discretion and the ability to meet deadlines. Reliability to maintain an established and flexible work schedule. Ability to maintain confidentiality of student information and work-related information. Ability to work in a fast-paced, deadline-driven office environment.Technology Skills

    Use a variety of spreadsheet, word processing, database, and presentation software.Required Work Experience

  • One year related work experience.
  • Required Education

  • Associate degree.
  • Other Preferred Qualifications

    Knowledge of American Sign Language, interpreting, and/or Deaf culture. Understanding of interpreting and transliterating services provided in educational environment including but not limited to classrooms, meetings, student registration, testing, tutoring, and counseling sessions. Experience in working with assignments of Interpreter Services specifically in an academic environment. Experience in working with multiple databases including a manual Excel process. Experience in scheduling a large volume of people in multiple locations. A minimum certification: Texas Board of Evaluation of Interpreters (BEI) III, BEI Intermediary, or Registry of Interpreters for the Deaf National Interpreter Certification (RID NIC or CDI).Physical Requirements

    Work is performed in a standard office or similar environment. Subject to standing, walking, sitting, bending, reaching, pushing, and pulling. Occasional lifting of objects up to 10 pounds.Safety

  • Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.
  • HR Use Only

  • Updated 10-10-2019
  • ACC Benefits OverviewFull-time Faculty and Staffing Table employees who work in full-time and/or part-time positions at the College are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short and long term disability, retirement plans and AD&D.

    ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law.

    DisclaimerThe above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

    Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

    As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

     

     

     

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    Job No:
    Posted: 10/10/2020
    Application Due: 1/8/2021
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