Manager of Admissions
DescriptionUniversity of Colorado | CU Denver School of Education & Human DevelopmentManager of Admissions (Academic Services Manager)Position #625191 – Requisition #19359
* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *
The University of Colorado Denver seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.
School of Education & Human Development has an opening for a full-time University Staff (unclassified) Manager of Admissions position.
As Colorado’s public urban research university, the University of Colorado Denver educates a diverse student body through quality academics, ambitious research, creative work, and civic engagement in the city we call home. CU Denver graduates gain the powerful combination of immersive classroom and real-world experience that are in demand today. The city benefits from well-educated, top talent and a new generation of knowledge that fuels the future of Denver and our region. We are CU in the City.
CU Denver offers more than 100 degree programs, from the bachelor’s to the doctoral level, in the heart of downtown. Here, more than 15,000 students pursue academic programs that range from global energy management to music industry studies to criminal justice. As part of the state’s largest public university system, CU Denver is a major contributor to the Colorado economy, with nearly 2,500 employees and annual economic impact of $800 million.
Jobs in this career family provide direct professional support for the teaching and/or educational service mission of the university. Functions include academic advising/counseling, student personnel administration, recruitment and admissions, registration, financial aid, faculty affairs, library services, curriculum administration, and others involving direct support of the educational mission of an academic unit.
Managers are responsible for the day-to-day operation of functional work units, including the development and implementation of processes consistent with college, school or departmental strategies and processes and the supervision of professional and support staff.
Nature of Work: The Manager of Admissions provides ongoing leadership and oversight of the admissions and application infrastructure in the School of Education and Human Development (SEHD). This position is responsible for the development and implementation of strategies and processes that contribute to the mission of the University, campus, and SEHD. The Manager is accountable for creating, implementing, and executing all admissions related policies, procedures, and communication plans within the School of Education & Human Development for all D1, D2 and D3 programs. This includes, but is not limited to, continuous collaboration with other campus departments and constituents in an effort to streamline consistent policies and procedures, train staff and faculty to ensure policies and procedures are enforced, and develop and execute strategies to optimize and retain applicant pools resulting in optimum yield. The position represents the SEHD to prospective and incoming undergraduate and graduate students, coordinates and processes graduate admission applications and documents, replies to application inquiries, and provides timely feedback regarding status of applications. This position must have an in-depth knowledge and understanding all SEHD programs and is a critical component to providing outreach to newly admitted students to ensure enrollment. The Admissions Manager heavily supports a data-driven Strategic Enrollment Management approach, which is essential to ensuring the SEHD’s fiscal health. This position supervises support staff member(s) and student employees.
Examples of Work Performed:
- Develops standards, policies, and procedures for processing new student applications and readmits in an accurate and timely manner.
- Serves as liaison between the School and University offices (Admissions, Graduate School, Registrar, International Admissions) to complete the admissions process and solve problems.
- Oversees management of admission files and student records, from started applications to matriculation.
- Builds and updates all applicant queries in Slate so that applications can be processed.
- Collaborates with CU Denver Admissions Office, International Admissions, and Graduate School to ensure that their policies and procedures continue to be met.
- Oversees the implementation of application review by the faculty.
- Ensure admissions information on website is accurate.
- Participate in cooperative and collaborative relationships that help improve the overall efficiency of the admissions process and provide for superior customer service while ensuring effective and professional communications with prospects and applicants.
- Prepare and present application reports related to admissions for internal and external audiences.
- Creates standard operating procedures and develops policies to ensure that staff and student employees are being consistent with each application.
- Collaborates with faculty, ADSSEM, recruitment staff, academic services staff and Deans to determine appropriate extension of admission deadlines and provides all relevant data in an effort to make informed decisions for maximum enrollment.
- Opens and closes applications in Slate accordingly.
- Establishes and implements a consistent communication process to applicants from started applications, to submitted application, to admittance.
- Builds CRM communications for automated messages to applicants and admits to encourage registration and yield.
- Establishes and implements a consistent communication process to faculty reviewing admission files that includes specific deadlines in which decisions need to be returned.
- Regularly and independently makes decisions on updates that need to be made to the online application and updates application as necessary.
- Serves as the decision maker when situations arise where certain aspects of the application may be waived for a particular student.
- Liaison with staff in all programs regarding the admissions cycle and leverage their program expertise in the admissions process.
- Keeps current on all programs’ admissions requirements and conditions for admission and matriculation.
- Creates, maintains, and manages automated weekly data reporting from Slate for SEHD Deans, faculty, and staff; creates specialized queries for SEM purposes for grad and undergrad programs.
- Strategically assesses admissions process workflows from a started application through matriculation to optimize enrollments.
- Monitor applications for completion with appropriate prioritization based on multiple deadlines.
- Work with the Program Leaders to ascertain waiver credit for prospective students and to streamline application to reduce barriers to students’ applying.
- Act as a member of the Strategic Enrollment Management team in the SEHD.
- Serves as the primary liaison with University staff who manages technology for admissions and student records.
- Creates policies and procedures to ensure admission processing is consistent and efficient.
- Act as the point person for inner and outer departmental employees soliciting background on historical data, trends, plan codes, etc.; act as the point person for the School of Education & Human Development when requests are made for plan/subplan changes on a student’s record, authorizes those changes, and makes them effective.
- Sets and monitors expectations for job performance and office behavior of support staff and student employees.
- Orients, trains, and provides ongoing supervision and evaluation for support staff and student employees; sets and tracks support staff student employee work schedules and ensures productivity.
- Supplies critical information or data related to reports or required changes in structure or databases utilized in admissions, and other Academic Services processes.
- Provides training or updates on application issues; assesses situations and suggests resolutions to problems; stays abreast of updates to the application system and launches new functionality to improve processing of applications.
- Acts as a knowledge base for Slate and CU-SIS functionality and provides up-to-date information on applicants– both current and inactive, for staff, faculty, and Deans.
- Continually evaluates the electronic service-delivery tools that the office uses to serve its various constituents; coordinates the development and leveraging of technical enhancements to these tools. This position will have lead responsibility for record changes to applicant records in the student information system.
Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line. Benefits: https://www.cu.edu/employee-services/benefitsTotal Compensation Calculator: http://www.cu.edu/node/153125
- Bachelor Degree in education, business, public administration, communications, or in a directly related field from an accredited institution.
- 3+ years of experience working in Admissions and overseeing application processes within a higher education setting.
- Experience working with CRMs and university application systems.
- Supervisory experience.
- Master’s degree in student affairs, education, educational technology or a directly related field from an accredited institution.
- 5 years of experience working in education providing academic admissions support which includes managing hard copy and electronic student admissions applications and files.
- Experience with PeopleSoft (CU SIS) or other student information system.
- Must have extensive knowledge of School of Education & Human Development programs, degrees, endorsement, and licenses; undergraduate and graduate admissions process and procedures; Colorado Department of Education licensure/endorsement requirements; University policies and procedures.
- Advanced skills in MS Office Suite, CU-SIS, Singularity, Cognos.
- Ability to make independent decisions, manage a high-volume applicant pool, effectively communicates to applicants, supervise staff and student employees, provides leadership and direction.
- Ability to communicate effectively, both in writing and orally.
- Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
- Outstanding customer service skills.
- Demonstrated commitment and leadership ability to advance diversity and inclusion.
The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.
The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.
Job Category: Academic Services
Primary Location: Denver
Posting Date: Oct 9, 2020
Unposting Date: Ongoing