Graduate Aid (Term Position) - Georgetown University Main Campus

Washington D.C.
Oct 09, 2020
Institution Type
Four-Year Institution

Graduate Aid (Term Position) - Georgetown University Main Campus

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.


Under the general direction of the Associate Dean, the Graduate Aid Program Manager is responsible for providing technology support services and client services for graduate students on the Main Campus; coordinating daily systems operations and batch production scheduling, procedures, and reports that will enhance operational efficiency and administrative decision-making. This position will also provide client services to the increased number of both prospective and current graduate students who are seeking financial aid advising and financial support. This non-traditional population requires a great deal of hands-on and time-intensive counseling about managing their student loan debt, steps to rehabilitate previous student loans if they are currently in default, and how Georgetown awards merit and need-based aid.

The Graduate Aid Program Manager provides systems applications and support necessary for OSFS staff to administer counseling and application processing services for approximately 15,750 admission applicants and current student aid applicants each year, and to awarding roughly $210 million in aid annually for nearly 5,000 enrolled students in the form of scholarship, stipends, hourly wages, and student loans.

Work Interactions
This position reports to the Associate Dean, and has a close working relationship with the Director of Graduate Financial Aid and also works closely with the OSFS Counseling and Client Services staff as well as the Student Loan Services offices and the graduate academic department administrators. It also interacts with the Registrar's office, the Student Billing and Receivables office, University Information Services (UIS), the Graduate School and the various graduate academic departments to include students in SFS, MSB, the Graduate Medical Masters and PHO candidates, and the Mccourt School as well as those in the Graduate School of Arts and Sciences.

  • A bachelor's degree.
  • Proficiency in Microsoft Word, Excel, Powerpoint, data analysis tools.
  • Experience in Customer service.
  • Communications skills and strong customer service orientation essential.
  • Creative thinking, self-motivation, accuracy, organizational skills, and attention to detail are all critical to this position.

Preferred qualifications
  • Knowledge of Banner Student Information System, reporting utilities such as COGNOS for report writing, PC operating systems.
  • Knowledge of financial aid operations and higher education industry software

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS ( using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or [email protected].

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.


Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at or view the online interactive benefits guide for more information.

To apply, visit

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