Interlibrary Loan Borrowing Manager Please see Special Instructions for more details. * Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section. * If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment). * Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities. * All applications must be submitted by 11:59 p.m. (EST) on the closing date indicated. Position Details

Working TitleInterlibrary Loan Borrowing ManagerPosition Number942358DepartmentAAH Academic Library ServicesDepartment Homepagehttps://library.ecu.edu/Advertising DepartmentLIBRARY SERVICES-JOYNERDivisionAcademic AffairsClassification TitleCompetency Level2 - JourneyNumber of Vacancies1Full Time Equivalent (FTE)1.0Hourly Salary Rate/Range$12.45 - $19.53Work ScheduleM-F 8am-5pm. Some shifts opening mornings, closing evenings, weekends, and some holidays also might be required.Position Location (City)GreenvillePosition TypeTemporary StaffJob CategoryStaff - Office/ClericalPrimary Function of Organizational Unit

Academic Library Services (ALS) is a branch of Academic Affairs and reports through the Provost/ Vice-Chancellor for Academic Affairs. ALS serves East Carolina University faculty, students, staff and visitors by offering library research and services to support the research, instruction and service goals of the University.
J.Y. Joyner Library, and its branch Music Library in A.J. Fletcher Music Center, is the largest library east of Raleigh and offers state-of-the-art research services including significant collections of government documents, microforms, media resources, Digital documents, North Carolina materials and circulating equipment. The library holds an impressive manuscript collection and the university archive, and is known for its extensive special collections and rare materials.
Academic Library Services (ALS) recognizes that diversity and respect for human differences within the academy is a key source of intellectual vitality and innovative spirit, and encourages genuine respect for individual backgrounds, lifestyles, experiences, perspectives and opinions. ALS invites applicants from diverse backgrounds who will contribute affirmatively and creatively to the university’s multicultural environment. We seek candidates who reflect the rich mix of backgrounds, life experiences, cultures, perspectives and world views found within our university and community.

Job Duties

East Carolina University’s Joyner Library Circulation & Interlibrary Loan department seeks an Interlibrary Loan Borrowing Manager to provide books, articles, media, and other resources from outside libraries and vendors to ECU students, faculty, and staff. The position also assists in providing ECU resources to ECU patrons and outside libraries. Assistance is given to patrons seeking help in person, by phone, and by email. Request citations are verified using online library resources and then sent to identified outside libraries and vendors for fulfillment. Invoices for obtained materials and lost or damaged materials are handled. Processing materials upon arrival and for return, physically searching library collections, scanning materials, and performing other manual duties are required. This position directs the work of student assistants performing interlibrary loan tasks. The position also serves patrons at the Circulation desk, which includes: circulating library materials and equipment; processing new patron registrations and material renewals, holds, and recalls; supervising student employee desk assistants; independently interpreting and applying procedures; explaining library procedures to patrons; and solving problems and disputes. This position is responsible for making decisions that affect the immediate borrowing privileges of patrons, accepting payments for fines and fees, referring patrons to appropriate personnel to ensure customer satisfaction, and, in the absence of Research & Instructional Services personnel, providing basic research service using the library’s website, online catalog, library research databases and tools, and other internet resources.

Minimum Education/Experience

High school diploma or equivalency and two years of experience in library services, office support, or related field; or equivalent combination of training and experience.

Preferred Experience, Skills, Training/Education

Bachelor’s degree with research-based writing; two years of customer service work experience; academic library work experience; interlibrary loan work experience; knowledge of library cataloging standards; accounts payable or receivable experience; demonstrated ability to communicate effectively in oral and written form; foreign language reading skill; proficiency with Microsoft Office, especially advanced features of Word and Excel; data analysis experience; demonstrated ability to follow established procedures, to enforce rules, and to perform work requiring considerable detail and accuracy; demonstrated initiative and ingenuity; supervisory experience; ability to establish and maintain positive working relationships with library patrons and library personnel; demonstrated ability to work consistently and reliably in an unsupervised capacity; demonstrated problem solving skills; ability to learn complex tasks quickly; and experience with ILLiad, RapidILL, OCLC WorldShare ILL or Tipasa, SirsiDynix Symphony or other library management systems, and researching using modern academic library resources and search tools

License or Certification Required by the Department

High school diploma or equivalency and two years of office work, or equivalent combination

Special Instructions to Applicant

• Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
• If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
• Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
• All applications must be submitted by 11:59 p.m. (EST) on the closing date indicated.

Job Open Date10/05/2020Job Close Date10/20/2020Quick Link for Direct Access to Postinghttp://ecu.peopleadmin.com/postings/38055AA/EOE

East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 328-9861 (Voice/TTY) or ADA-Coordinator@ecu.edu.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. Are you available to work shifts outside of 8am - 5pm?
   • I can work any shifts outside 8am - 5pm
   • No, I can only work 8am - 5pm
   • I cannot work weekends

Documents Needed To ApplyRequired Documents

Optional Documents

1. Curriculum Vitae/Resume
2. Cover Letter
3. List of References