Job location: Miami, FL

Employment Type: Full-time
Posted data: 2021-06-18
Req: R100042172
Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

Transforming Lives

The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.

With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.

The IT Clinical Systems Trainer 2 trains and supports the institution’s clinical systems, specifically the systems required for patient care. An employee in this position participates in pre-production simulations, workflow integration, testing, and validation of system functionality. Additionally, the clinical systems trainer oversees training activities to reinforce appropriate system usage in the delivery of robust patient-centered care. The incumbent is responsible for training curriculum development, training environment build, and the ongoing education of end users post go-live.

CORE JOB FUNCTIONS

• Provides end user training and support on the various clinical system applications.
• Creates curriculum design, training manuals, classroom exercises, competency assessment and testing, and on-line computer-based learning modules in support of employee roles and job functions.
• Revises existing materials as necessary to reflect the needs of the audience and makes application enhancements and system upgrades.
• Builds and updates MST (training scenario and patient) environment to support training materials and realistic scenarios/workflows required for end user training.
• Provides post-production support for end users, including reinforcement work sessions, departmental rounding, and on-the-job refresher in-services.
• Develops training project plans in correlation with IT project planning and guidelines to meet implementation deadlines.
• Participates in application testing, simulations, and go-live activities, including production support of new projects or production enhancements.
• Participates in on-site support after system implementation, application enhancements, and system upgrades.
• Reviews operational policies and procedures to assess the need for user training.
• Develops system workflows to integrate system functionality with operational procedures.
• Participates in business and clinical operations meetings to assess user feedback, gather future requirements for modifications, and provide status on competency, adoptions, and utilization rates.
• Maintains super user programs to facilitate refresher training to the end user population within identified department areas.
• Assists with communication to assigned groups regarding new features functionality, new workflows, training, system availability, and downtime.
• Assesses the learning needs of clinical and administrative staff to prepare them for using the systems required for patient care.
• Monitors assigned incident reports, makes referrals, directs issues appropriately and resolves issues in a timely manner.
• Coordinates with application analysts to resolve issue tickets and communicates resolution to end users.

Collaborates in the development of the Credentialed Trainer program. Prepares all materials and supplies needed for classes prior to training. Achieves and maintains Epic proficiency/certified status in assigned Epic application module(s). Demonstrates a willingness to accept non-routine work assignments as appropriate. Adheres to University and unit-level policies and procedures and safeguards University assets.

CORE QUALIFICATIONS

Education:

Bachelor’s Degree in relevant field required

Certification and Licensing:

Certification in relevant specialty or field

Experience:

Minimum 3 year of relevant experience

Knowledge, Skills and Attitudes:

• Skill in completing assignments accurately and with attention to detail.
• Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
• Ability to process and handle confidential information with discretion.
• Ability to work evenings, nights, and weekends as necessary.
• Commitment to the University’s core values.
• Ability to work independently and/or in a collaborative environment.
• Excellent verbal and written communication skills.
• Proficiency in computer software (i.e. Microsoft Office).

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University of Miami School of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

i105