Standardized Patient Trainer/ Coordinator

Job description

Job Title: Standardized Patient Trainer/ Coordinator
Location: Case Main Campus
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 8496

The standardized patient program at the Mt. Sinai Skills and Simulation Center consists of a diverse group of adults who are carefully trained to depict patients to educate learners from a variety of health care fields. Standardized patients are involved in numerous programs as a method of assessment and teaching. Currently, the standardized patient program has recruited over 100 standardized patients who perform in educational programs with students and learners from Case Western Reserve University, School of Medicine, physician assistant studies, School of Dental Medicine, School of Nursing Cleveland Clinic Foundation, and various other northeast Ohio community organizations and hospitals. Working directly with the associate faculty directory, the administrative director, the standardized patient program manager and simulation staff, the standardized patient trainer/coordinator will coordinate all aspects of simulation programs involving standardized patients. The standardized patient trainer/ coordinator will recruit, hire, orient and train new standardized patients for participation in the programs.


    Direct standardized patient training sessions using standardized coaching techniques used to prepare the standardized patient of role expectations for each performance according to the program objectives. Provide techniques to ensure the standardized patient has the ability to give appropriate written and verbal feedback to the learners. Conduct formal and informal debriefings with standardized patients following performances providing constructive criticism on performance and feedback skills. (24%)Manage resources required for programs including supplies, room allocation, scheduling, set up and tear down of training areas for both onsite and offsite programs. (24%)Assists the SP Program Manager with all administrative tasks in preparation for scheduled standardized patient programs following all policies and procedures. This includes proactively recruiting, scheduling, confirming and facilitating standardized patient programs on an ongoing basis. Create new program set-up documents detailing the general outline of the program as needed. (24%)Recruit and evaluate new standardized patient applications, conduct phone interviews. Coordinate new standardized patient auditions throughout the year and conducting evaluations and scoring for acceptance into the program. Responsible for ensuring the completion and accuracy of all required employment forms. (9%)Track standardized patient hours worked and ensure proper documentation and timely processing of payment requests upon completion of work. (9% )

    Work with program faculty under the guidance of the standardized patient program manager and simulation staff to create engaging simulation scenarios using Standardized patients as required meeting course-learning objectives. Assist faculty in designing scripts and checklists for teaching and assessment. (5%)Develop and maintain documents and/or processes to track, schedule and record standardized patient activities. (1%)Works with standardized patient manager to promote and expand the use of standardized patient methodology with internal and external clients. (1%)Works with standardized patient manager to maintain and update standardized patient manual, policies and procedures. (1%)Assists with simulation activities for STEM and community outreach programs. (1%)Perform other duties as assigned. (1%)

Department: Continuous contact with all Mt. Sinai Skills and Simulation Center staff to plan and organize high quality programs, especially the associate faculty director, administrative director and standardized patient program manager.

University: Frequent contact with faculty from university schools and continuing medical education office staff.

External: Regular contact with faculty from other universities, health care institutions, medical organizations, state and federal entities and community services.

Students: Continuous contact with medical, nursing (graduate and undergraduate), dental, physician assistant students and other healthcare providers.


Supervise, evaluate and manage standardized patients, who are independent contractors for the university.


Experience: 3 or more years of project management/ team collaborations, 2 or more years of experience coaching, training or teaching adult learners. Experience with program planning, development, implementation and evaluation.

Education: Bachelor’s degree required. Postgraduate work or Master’s degree in social work, social sciences, communication, or education is preferred.


    Self-starter with the ability to adapt quickly to program changes or requests. Outstanding communication, organizational, and interpersonal skills and a team player.Proficient in Microsoft Suite and Google applications with capacity to learn new software systems. Excellent written communication and interpersonal skills and the ability to interact professionally with employees, faculty and students from diverse backgrounds.Flexibility in work hours is required due to standardized patient event times.Demonstrated knowledge of adult learning theories and methodologies. Ability to work with confidential and sensitive student/participant data. Knowledge of innovative technologies that may be used as educational platforms. Ability to operate audio-visual equipment as needed.Ability to travel locally to off-site locations as necessary for Standardized Patient programs.Ability to meet consistent attendance. Ability to interact with colleagues, supervisors, and customers face to face.

Will be working in the Mt. Sinai Skills and Simulation Center, which is currently housed in a building located on the property of Louis Stokes Cleveland Veteran Administration Medical Center. Card access is required for entry into the premises. Set up for a simulation program may involve rearranging of some light furniture (<30 pounds). The position also involves traveling off-site to run standardized patient programs at other locations, such as Cleveland Clinic Foundation, medical school, and other organizations. The position requires flexibility with work hours requiring beginning work as early as 6:30 a.m. or working as late as 9 p.m. on occasion, as well as Saturday and Sunday shifts as needed.

Diversity Statement

In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.


Reasonable Accommodations

Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.





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Job No:
Posted: 10/9/2020
Application Due: 10/20/2020
Work Type: