Director of Student Success Initiative (Title V grant funded)

Job description

Category:: Administrators
Department:: Academic & Student Affairs
Locations:: Boston, MA
Posted:: Oct 8, 2020
Closes:: Oct 30, 2020 - 11:59 PM EDT
Type:: Full-time Non-Exempt
Ref. No.:: NUP

About Bunker Hill Community College:

Bunker Hill Community College (BHCC) is a multi-campus institution with vibrant, urban campuses in Boston, Massachusetts, in nearby Chelsea, Massachusetts, and at several satellites and instructional sites throughout the Greater Boston area. The largest of the 15 community colleges in Massachusetts, BHCC serves some 18,000 students annually, focusing on holistic student services to ensure student retention and persistence. The College offers certificates and associate degrees, early college and dual enrollment, non-credit community and corporate training, and industry-specific training programs. BHCC is the 8th most diverse higher education institution in the United States, and is an Asian American and Pacific Islander Serving Institution. Approximately 1000 international students attend from 100 countries, speaking more than 75 languages.


Five institutional goals guide BHCC and its work: Foster Student Success; Strengthen Career, Transfer and Workforce Readiness; Advance Diversity, Inclusion and Equity; Build Partnerships and Pathways; and Develop the College's Infrastructure. BHCC is recognized nationally for its culturally inclusive learning environments that value the strengths of diverse students and local communities, and, as an Achieving the Dream Leader College, BHCC is focused on data-driven student success.


Boston prides itself on being one of the most livable cities in America with twenty-one diverse neighborhoods offering exceptional medical facilities, vibrant neighborhood business districts, museums, galleries and an extensive network of parks and outdoor recreational areas. Unemployment consistently tracks lower than the national average and job growth in 2018 was higher than the national average. Twenty-nine colleges and universities in Boston serve more than 150,000 college students each year. Suburbs outside of Boston offer affordable housing options with easy access to public transportation.

Job Description:

Director of Student Success Initiative (Title V grant funded): Pathways to Success through Culturally Responsive Programming.

The Director is a new full-time position reporting to the Project Director (Associate Provost of Chelsea) The Director is responsible for the day-to-day operational elements of the Title V-Developing Hispanic Serving Institutions grant. In this role, the Director plans, organizes, manages and assesses the Activity, assisting with the administration of the project budget, programmatic adjustments, staffing and coordination.

This position coordinates all project staff and consultants who are contracted for pathways, enhanced instructional strategies and related professional development; and chairs the Task Force. The Director serves as a bridge connecting the various project components to enable smooth flow of communication, continuity of effort, and accomplishment of Activity objectives grounded in an equity-based student-centered philosophy.

Responsibilites and duties include:

  • Oversee all design teams, pilots, and implementation activities as described in the grant proposal and according to the defined timelines.
  • Collaborate on the hiring and supervision of new project-related personnel, in concert with appropriate offices.
  • Collaborate in the selection and implementation of Customer Relations Management tool, advising software and other applications.
  • Collaborate with cross-functional teams in student service areas to institute processes for efficient workflow, optimal student support, and tracking and communication throughout the student pathway.
  • Ensure integration of student service processes with supporting technology tools.
  • Interface with IT and appropriate business analysts to ensure integration of technology enhancements for each initiative.
  • Oversee change management and quality control to ensure timely delivery and functionality of service and systems modifications.
  • Collaborate on the design and management of the Pathways website.
  • Foster college-wide participation in the development and implementation of grant activities.
  • Ensure timely accomplishment of grant activity objectives.
  • Prepare monthly Title V reports to the Project Coordinator and the Task Force.
  • Chair the Title V Task Force and, convene and document monthly meetings.
  • Participate in annual Title V evaluation and development of annual performance reports.


  • Master's degree in higher education administration, or other areas relevant to the responsibilities of the position;
  • Knowledgeable and experienced in higher education administrative practices and structures;
  • Experience with integration of student services with administrative and technology systems;
  • Experience in organizational change management;
  • Experience in budget management;
  • Excellent oral and written communication skills.

Preferred Qualifications:

  • Experience in grants management.
  • Bi-lingual; English/Spanish preferred;
  • Demonstrated success in working with cross functional teams;
  • Supervisory experience;
  • Project management certification and/or experience.

Additional Information:

Salary Range: $90,000.00 - $95,000.00 (grant-funded)

Review Date: Applications will be accepted until position is filled. To ensure priority consideration, applications must be received by October 30, 2020.

Application Instructions:

To be considered for this position please upload the following documents to your account:

  • Resume
  • Cover Letter

Please be sure to address the Required Qualifications in your documents.

If you need assistance applying through this website please contact our online Help Desk HERE




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Job No:
Posted: 10/9/2020
Application Due: 10/30/2020
Work Type: