Distance Learning Support Specialist/Success Coach

Job description

Posting DetailsPosting Number: 0601159 Position Category: Academic Services Paraprofessional/Professional Job Title: Distance Learning Support Specialist/Success Coach Position Code: 00629X Position Type: Staff Department: Distance Learning Nature of Work: The Success Coach for distance learners is responsible for promoting a positive and successful learning experience for students in an effort to increase student retention, success and completion. The Success Coach will facilitate advising and registration for his/her assigned student populations, ensure that students are connected with student support services and activities, and assist students with goal setting and adjustment to university life. The success coach will provide continuous communication and follow-up to maximize goal attainment and student success.
The work of the distance learning success coach involves extensive telecommunications, computer applications, pro-active strategy and process development; all targeted to enhance the experience of distance learners. The distance learning success coach will work with distance learners in the areas of academic study within the distance learning department, as well as participate in departmental assessment initiatives.
The work of the success coach involves participating in student
orientation activities, working closely with stakeholders across campus to build collaborative relationships, remaining current in the university's academic policies and program maps through training attendance, and advising, registering, and mentoring students. The success coach will serve as the student's first point of contact for questions and/or concerns about university life and will work to ensure his/her students are informed about campus opportunities, services, and activities that may be accessed from a distance.
The success coach will participate in campaigns designed to identify and proactively intervene with at-risk students, pre-registration and advising campaigns, and new student orientation days utilizing innovations and technologies as required. This position requires some evening and weekend work at peak times during the academic season. Training and Experience: Training and experience updated 2-3-21

Bachelor's degree or a minimum of three years' experience in student advising required.
Minimum of three years' experience working within higher education serving student populations preferred.
Ability to comprehend and follow written instructions.
Excellent communication skills, both verbal and written.
Ability to balance multiple tasks and responsibilities simultaneously.
Must be student-centric and customer service oriented. Testing Requirements:Illustrative Examples of Work: This distance learning success coach is responsible for the integration of distance learners into university life. Duties include, but are not limited to:
Serve as the first point of contact for distance learners' questions and/or concerns.
Advise and register assigned student populations ensuring accurate course registrations and advisement that will lead to shortened time to degree and student success.
Participate in early alert, pre-registration, and other intervention strategies to proactively intervene with students as needed to ensure success.
Remain informed of university policies, processes, and activities in order to better and more accurately connect students with appropriate resources and campus personnel.
Remain informed of university programs and program course maps, as well as Board of Regent policies, to ensure accurate advising and course registration.
Utilize to its fullest potential technologies and processes made available by the university for distance learning academic advising and student success.
Participate fully in on-going and consistent training to remain current in advising, mentoring, and student success best practices.
Connect with distance learners upon acceptance of admissions to ensure overall readiness for university life in the distance learning environment.
Provide comprehensive outreach to distance learners who are at risk of not meeting satisfactory academic progress.
Participate in distance learning departmental assessment strategies to evaluate the effectiveness of department, college, and university policies for distance learners.
Perform other job-related duties as assigned. Posting Date: 11-23-2020 Closing Date:
(Screening of applications will begin at date shown and will continue until the position is filled.) Open Until Filled FTE: 1.0 Special Instructions to Applicants:Funding Source: General Operating (State) Number of Openings: 1 If Other, please denote the Name of a Grant:Fringe Benefits:Salary: Up to $35,000 Physical DemandsFacts About the Institution: Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive benefits provided by the University System of Georgia, including, but not limited to, medical and major medical insurance, group life insurance, participation in the Georgia Teachers' Retirement System, Optional Retirement Plan (Faculty and exempt employees only), Social Security and Tuition Assistance Program after six months of employment.

EEO/AA/Non-Discrimination Statement:

Albany State University is an equal employment, equal access, equal educational opportunity and affirmative action institution which adheres to all federal and state civil rights laws banning discrimination in public institutions of higher education.

The University is committed to insuring equal opportunity to all students, employees, and applicants for employment or admission without regard to race, color, religion, sex, national origin, age, veteran status, physical or mental disabilities, or sexual orientation. It is the policy of Albany State University to comply with all federal laws, including the Age Discrimination Act of 1975, Section 504 of the Rehabilitation Act of 1973, Title II of the Americans with Disabilities Act (ADA) of 1990 (Title II), Title IX of the Education Amendments of 1972 (Title IX), Title VI of the Civil Rights Act of 1964 (Title VI), Executive Order (E.O.) 11246, and all subsequent amendments and implementing regulations which prohibit discrimination as above described. In accordance with the requirements above, Albany State University affirmatively states that it does not discriminate on the basis of race, color, religion, sex, age, veteran status, disability or national origin in its employment and/or educational programs and activities. Albany State University is an Affirmative Action/Equal Opportunity Institution.

The University shall take action, to the extent allowed under state and federal law, to ensure fulfillment of this policy. For questions or more detailed information regarding this policy, or to file a complaint regarding violation of this policy, please contact the Albany State University Office of Human Resources, 2400 Gillionville Road, Suite K-111, Albany, Georgia 31707, Director of Human Resources at 229-500-2026. Students requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Student Disability Services Center, New Student Center, 2nd Floor, Green Zone (Room 2-140), Dr. Stephanie Harris-Jolly, Director of Counseling and Student Disability Services, 229-500-3442.


Applicants who have a disability and who need special services or facilities to apply or to interview should contact Human Resources at 229.500-2026. EEO/AA employer. Disability Statement: Applicants who have a disability and who need special services or facilities to apply or to interview should contact Human Resources at 229.500-2026. EEO/AA employer. Optional Applicant Documents:Required Applicant Documents: Resume
Cover Letter
Unofficial Transcript 1 Application Types Accepted: Staff Employment Application Quicklink for Posting: www.albanystatejobs.com/applicants/Central?quickFind=51962 function checkForSelectedStatus(){ return true;}




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Job No:
Posted: 10/8/2020
Application Due: 4/3/2021
Work Type: Full Time