Effective July 7, 2020 the University has migrated to a new recruitment platform. This position is a continuation of the position posted on the legacy platform as Requisition 2000323 in accordance with the USW 1998 collective agreement. Applicants to 2000323 need not re-apply.

Date Posted: 10/07/2020
Req ID: 1323
Faculty/Division: University of Toronto Mississauga
Department: UTM: Information and Instructional Technology Services
Campus: University of Toronto Mississauga (UTM)

Description:

About us:

The university’s second largest division, U of T Mississauga has 17 academic departments and offers 156 programs in 92 areas of study. Home to approximately 15,000 students and over 1,000 faculty and staff, the campus houses the Mississauga Academy of Medicine, Centre for Medicinal Chemistry and Institute for Management and Innovation. With its distinctive interdisciplinary programs such as forensic sciences and biomedical communications, U of T Mississauga offers a broad array of continuing education programs and professional masters programs. Established in 1967, the campus features award-winning architecture, robust community partnerships and a dynamic student environment set amongst 225 acres along the Credit River in Mississauga.

Your opportunity:

Information & Instructional Technology Services (I&ITS) is a high-volume service delivery operation, processing over 15,000 incident, change, and service requests annually, and is the principal/primary support for the teaching, learning, and research mission at UTM. We are recruiting IT professionals who will enthusiastically contribute to the pursuit and execution of I&ITS’ three priorities of client-centricity, administrative and operational excellence, and team cohesion.

As a Business Analyst, you will be on the front line for new project intake, working with a range of clients, project managers, and subject matter experts. You will collaborate on the launch, support, and maintenance of core operational systems and business processes, both cloud, and on-premises. You will be the critical link translating user and project business needs into technical solutions and services.

This role will interact with a broad range of projects and portfolios, from digital transformation, to large capital projects and renovations. This is your opportunity to join a Canada Top 100 Employer with fantastic benefits, and exciting career prospects!

Your responsibilities will include:

• Influencing and identifying unarticulated business needs
• Working with clients to develop solutions that help them realize their business goals
• Planning the implementation of solutions that grow or transform their business
• Writing complex specifications based on client needs
• Project planning, tracking, and execution
• Providing advice and data to support the development of business cases and analytics for departmental initiatives
• Product research and environmental scans for solutions and products that meet our client needs

Assets (Nonessential):

• ITIL foundations level (or higher) certification
• Familiarity with Lean process design
• PMP, CBAP or similar PMI/IIBA credentials
• Previous working experience in an Agile environment
• Experience working with the ServiceNow platform

To be successful in this role you will be:

• Communicator
• Organized
• Proactive
• Procedural
• Self-confident
• Team player

Note: There are two positions available.

Closing Date: 10/18/2020, 11:59PM EDT
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 12 -- $69,730 with an annual step progression to a maximum of $89,172. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Recruiter: Saima Ladha

Effective July 7, 2020 the University has migrated to a new recruitment platform. This position is a continuation of the position posted on the legacy platform as Requisition 2000323 in accordance with the USW 1998 collective agreement. Applicants to 2000323 need not re-apply.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement
The University of Toronto is strongly committed to diversity within its community and especially welcomes applications from racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ persons, and others who may contribute to the further diversification of ideas.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact uoft.careers@utoronto.ca.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.