PD PATIENT RELATIONS ASSISTANT - PATIENT EXPERIENCE - PD - VARIABLE

Job description



PD PATIENT RELATIONS ASSISTANT - PATIENT EXPERIENCE - PD - VARIABLE


Updated: Oct 5, 2020
Location: Orange
Job Type:
Department: Patient Experience

Job Description:

UC Title: BLANK AST 2 PD

Reports to: Patient Relations Supervisor 1

Cost Center: Patient Experience (428670)

FLSA: Nonexempt

Job Code: 004730

Shift: Not Applicable

Position Number: 40344478

Working Title: PD Patient Relations Assistant

Bargaining Unit: Intl Brotherhood, Teamsters

Date Created: 3/05/2020

Hours: 10

FTE: 0.25

Position Summary:

The incumbent provides a wide range of services to ensure a safe, positive, welcoming, and helpful environment for patients, family members, and guests. Delivers a high level of customer service, creating a professional and positive first impression. Provides visitor tracking as requested.

Salary Range:

Minimum Midpoint Maximum

Hourly Rate $22.60 $22.60 $22.60

Required Qualifications:

  • Experience with Word and Excel
  • Ability to establish and maintain effective working relationships across the HealthSystem
  • Ability to maintain a work pace appropriate to the workload
  • Must demonstrate customer service skills appropriate to the job
  • Excellent written and verbal communication skills in English
  • Ability to make quick and sound decisions based on individual situations in order to meet customer needs
  • Must maintain a clean, well groomed, professional appearance at all times
  • Effectively responds to the emotional, distraught and/or difficult behavior of guests
  • Must be able to understand and apply behaviors that are sensitive to diversity of different cultures
  • Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
  • Must be willing to work flexible shifts, including occasional weekends, holidays and overtime as assigned

    Licenses and Certifications:

  • Bilingual in English and Spanish
  • Prior experience working in a customer service position, preferably in a hospital or clinic setting
  • Knowledge of medical terminology
  • Knowledge of University and medical center organizations, policies, procedures and forms

    Physical, Mental, & Environmental Demands

    To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.




  • To apply, visit https://careersucirvine.ttcportals.com/jobs/5121190-pd-patient-relations-assistant-patient-experience-pd-variable





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    Job No:
    Posted: 10/6/2020
    Application Due: 12/5/2020
    Work Type:
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