Information Desk Receptionist (Bilingual Required)

Job description

Information Desk Receptionist (Bilingual Required)

Sugar Grove, IL
Full-time Support Staff
Sugar Grove Campus

The Information Desk Receptionist if a full-time bilingual/Spanish support staff position that reports to the Admissions Manager with dotted line reporting to the Campus Services Manager. This position has the primary responsibility of learning, maintaining, and updating information about the college in order to offer assistance to internal and external customers. This position also offers front line information, directions, and check-in for student services.

Welcome people as they enter the campus, as well as answer the College Information Center queue calls and chat.

Serve as a Wellness Ambassador and ask students if they have completed their health screening self-assessments on a daily basis as students enter campus.

Provide accurate information and direction to others who are not familiar with the college and unsure of which department or person they are seeking.

Serve as a resource person, providing prompt, friendly service, as well as information and guidance to staff and students regarding policies, procedures, events, and services available.

Sort and distribute the mail on a daily basis.

Order and maintain supplies for the campus.

Conduct outgoing enrollment phone calls to prospective students.

Enter data into the Admissions Customer Relationship Management (CRM) system (Salesforce) when needed.

Demonstrate excellent human relations, technical and troubleshooting skills.

Perform other duties as assigned.

Minimum Qualifications

High school diploma or equivalent required; additional clerical skills training preferred.

Bilingual English/Spanish required.

One year of related office experience and excellent customer service skills required.

Demonstrate excellent organizational, technical, and troubleshooting skills.

Excellent phone and computer skills required.

Ability to work with multiple tasks and priority levels concurrently.

Excellent human relations skills and a proven ability to function effectively with a wide variety of people in a dynamic environment

Ability to work evenings and rotate to other campuses as needed.

Please attach the following documents when applying:

  1. Cover Letter-Yes
  2. Resume-Yes
  3. References-Yes
  4. Transcripts-No (Can be provided at interview if applicable)

Position Details
Grant Funded: No
Compensation Range: 15.48 - 15.48(starting pay reflected)
Compensation Type: Hourly
Work Schedule: 2 days/wk. 7:30 a.m. - 4:00 p.m., 2 days/wk. 10:30 a.m. - 7:00 p.m., 1 day/wk. 8:00 a.m. - 4:30 p.m.
Work Hours: 40
Testing: Yes
Targeted Hire Date: 2/15/2021

Special Instructions: Please attach all required documents at time of application.Must be able to work evenings and rotate to other campuses as needed. This position requires on campus presence.Work Schedule: 2 days/wk. 7:30 a.m. - 4:00 p.m., 2 days/wk. 10:30 a.m. - 7:00 p.m., 1 day/wk. 8:00 a.m. - 4:30 p.m.

EqualOpportunity Employer: minority/female/disability/veteran




Diversity Profile: University



View more

Learn more on Inside Higher Ed's College Page for University

Arrow pointing right
Job No:
Posted: 10/6/2020
Application Due: 2/6/2021
Work Type: Full Time