Administrative Support II - Counselor Education
Administrative Support II - Counselor EducationTracking Code525-280 Job Description
This is a full-time professional position in the Department of Counselor Education and reports to the Chair of the Department of Counselor Education. The Administrative Support person oversees the daily operations of the Department of Counselor Education and is responsible for organizing and maintaining all student records and files related to the Department. The position entails coordinating all aspects of departmental functioning including developing and managing budgets, ordering and processing purchase orders, interfacing with the state licensing boards to provide documentation of completed requirements for students’ state license post-graduation, as well as supporting students and faculty in all facets of the graduate school experience by maintaining the main departmental phone line, email, listservs and social media sites to enhance communication. In addition, the administrative support person oversees the daily operation of the Department’s databases, which track critical student learning outcomes, program transition points, and program admission materials and data for our CACREP accreditation. The primary responsibilities of this position are to ensure the accuracy and integrity of the Department of Counselor Education databases, including data input and output and end-user training and support. The position will provide support to the Department of Counselor Education faculty by assisting with the creation of reports; ensuring that students and faculty are trained in the proper use of the VIA by Watermark assessment system; implementing policies to guide data entry; making sure that the databases effectively capture candidate and program information; and generating accurate data and analytical reports. The position also manages the program’s required exit exam in conjunction with the Center for Credentialing & Education, Pearson Vue, the Office of Admissions, and our Department Assessment Coordinator.Required Skills
- Advanced administrative skills, organizational ability, and excellent problem solving and interpersonal skills.
- Strong verbal and written communication skills, as well as the ability to develop and maintain effective working relationships with students, faculty, and staff in a comprehensive university environment
- Must have strong computer skills, particularly proficiency with word processing, spreadsheet, and adobe software
- Must be able to take initiative, think logically, and pay close attention to detail.
- Bachelor’s degree or five years related experience or an equivalent combination of training and experience
- Familiarity with database management; and social media platforms
- Specific knowledge of Banner and Via by Watermark software is a plus