Staff Support Associate II/UKHC

Job description

Posting Details

Job TitleStaff Support Associate II/UKHCRequisition NumberRE24807Working TitleDME Customer Service Representative/UKHCDepartment NameH5000: CHANDLER - RETAIL PHARMACYWork LocationLexington, KYGrade Level06Salary Range$13.58-21.83/hourType of PositionStaffPosition Time Status Full-TimeRequired Education


Click here for more information about equivalencies: Related Experience

3 yrs

Required License/Registration/Certification


Physical Requirements

The ability to lift, carry, push and pull objects up to 25 pounds on a daily basis, kneel and bend, reach above shoulder level as well as stand, walk, and sit for extended periods of time. Tasks will involve repetitive motion.


Primarily day shifts;may include weekends and holidays. Hours and days of the week subject to change based on needs of dept.

Job Summary

Seeking dependable, full-time, self-motivated, experienced front office customer service representative to represent the UK DME business in a professional and courteous manner in all interactions with patients and other healthcare professionals.

Position is responsible for answering phone calls/faxes, emails, greeting patients, routing patient referrals to the correct individual(s) in the DME business, establishing and maintaining accurate patient records, collecting payments for products and services delivered, assisting with preparing and securing Certificates of Medical Necessity (CMNs), and other administrative tasks as assigned.

The successful person in this position will be organized, have excellent attention to detail, be able to evaluate options and make efficient decisions, and be dedicated to quality patient care.

Skills / Knowledge / Abilities

The ideal candidate will have medical office or billing experience, experience with insurance verification, and/or familiarity with DME equipment and DME patient management software.

Does this position have supervisory responsibilities? NoPreferred Education/Experience

Experience interpreting/processing explanation of benefits (EOB) and insurance denials, ability to resolve past due claims, and knowledge of insurance payer specific prior authorization requirements is preferred.

Deadline to Apply10/26/2020University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Briefly describe your professional experience working in an office setting.

    (Open Ended Question)

  2. * Are you familiar with HIPAA requirements as they relate to patient documentation and billing?
    • Yes
    • No
  3. * Please describe a time when you provided exceptional customer service and include specific details regarding the situation.

    (Open Ended Question)

  4. * Please describe any experience maintaining and coordinating a DME office.

    (Open Ended Question)

  5. * Please describe any experience working with patient management software updating patient files, documenting insurance verification, discussing financial responsibility of patients, and handling over the counter sales and cash/credit transactions.

    (Open Ended Question)

  6. * University of Kentucky HealthCare seeks to attract, develop and retain highly skilled and competent employees, to provide the best experience for every patient, every time. If selected for a position, do you agree to abide by the UK HealthCare Values of diversity, innovation, respect, compassion, and teamwork?
    • Yes
    • No
  7. * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.

    (Open Ended Question)

  8. * Where did you first see this position advertised?
    • UK Jobs Website
    • Employee Referral
    • Print Advertisement
    • Job Fair
    • Diverse Issues in Higher Education
    • Other On-line/Media Advertisement
    • A Colleague, Friend, and/or Family member
    • None of the above
Applicant DocumentsRequired Documents
  1. Resume
  2. Cover Letter
Optional Documents




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    Job No:
    Posted: 10/6/2020
    Application Due: 1/4/2021
    Work Type: