Posting Details

Job TitlePolice DispatcherDepartmentRice University Police DepartmentFull Time/Part TimeFull-TimeRequisition NumberS21116Open Date10/05/2020Close Date10/26/2020Salary Information

$40,622.40 Annually at 40 hours per week / $19.53 Hourly

Work Schedule

12-hour shifts: days, nights, weekends, holidays

Benefits EligibleYesEligible for OvertimeYesPosition Summary

The police dispatcher is charged with and responsible for the radio dispatching of police and emergency medical services (EMS) personnel and the telephone requirement of the department. Aside from the main goal of officer safety, the police dispatcher is the first contact point between the department and the community we serve. Any and all requests for assistance are routed through the Police Department’s Dispatch Office and all police dispatchers are tasked with the responsibility of assisting these people in a polite and timely fashion.

Education RequiredHS Diploma or equivalentMajor/DisciplineSubstitution for Education RequirementExperience may not be substituted for the education requirement.Education Preferred

Some college coursework

Experience Required2 yearsType of Experience

Experience in customer service role

Substitution for Experience RequirementEducation may not be substituted for the experience requirement.Experience Preferred

- Dispatch experience
- Experience in data entry and using computers

License/Certification Required

Telecommunications certification from Texas Commission on Law Enforcement (TCOLE) must be acquired within one year from date of hire

License/Certification Preferred

Basic telecommunications certification from TCOLE

Skills Required

- Good interpersonal skills
- Good speaking skills
- Must have a pleasant personality and cooperative attitude
- Must be able to handle heavy telephone and walk-in traffic
- Must be able to handle stressful or hostile environment due to nature of negative contacts generated by traffic, parking, police actions, etc.
- Basic computer and printing skills

Skills Preferred

Able to type 40 words per minute with no more than three errors

Internal / External Contacts

Internal: Frequent contact with university members which includes students, staff, and faculty

External: Contact with visitors

Physical Demands

Requires working in front of a computer for extended periods of time (up to eight hours per day).

Working Conditions

Must be available to work weekends, evenings, and holidays

Essential Personnel

This position is considered essential during a campus emergency. The incumbent in this position is expected to report to campus, provide the essential services designated and work under the overall direction of the Crisis Management Team for the duration of a campus emergency.

Rice University Standard of Civility

Serves as a representative of the University, displaying courtesy, tact, consideration and discretion in all interactions with other members of the Rice community and with the public.

Security Sensitive

As defined under the Texas Education Code and Rice Policy No. 425, this position is security sensitive and employment in this position is contingent upon the successful completion of a background check.

Special Instructions to ApplicantsQuick Link for Postinghttp://jobs.rice.edu/postings/24732Essential Functions

- Receives incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments
- Questions callers to determine their locations, and the nature of their problems to determine type of response needed
- Records details of calls, dispatches, and messages
- Determines response requirements and relative priorities of situations, and dispatch units
- Enters, updates, and retrieves information from networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles
- Maintains files of information relating to emergency calls
- Performs all other duties as assigned

Additional Functions or Information Job Duties

Applicant DocumentsRequired Documents

1. Cover Letter
2. Resume

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Do you have a high school diploma or equivalent?
   • Yes
   • No
2. * Do you have two or more years of experience in a customer service role?
   • Yes
   • No
3. * Do you have a Telecommunications certification from Texas Commission on Law Enforcement (TCOLE) or the ability to obtain one within one year from date of hire?
   • Yes
   • No
4. * Do you have dispatch experience?
   • Yes
   • No