IT Category Manager

Job description

DescriptionPosition Summary:

The University of Colorado's (CU) Procurement Service Center (PSC) is one of the leading higher education procurement offices in the nation. The PSC is dedicated to using technology to enhance the University's programs and create efficiencies within policies, procurement workflows, and the end user experience. The PSC supports the entire CU community, comprised of four campuses plus system administration by assisting customers with their purchasing, spend management, procure-to-pay, and travel management responsibilities. The PSC partners with CU constituents and suppliers to provide collaborative, innovative, and leading practices that deliver high quality expertise, significant value, and excellent customer service.

The IT Category Manager provides University-wide strategy, contract management, strategic sourcing, procurement, and supplier management services for the IT category under the University's strategic procurement program. This position facilitates collaborative supplier and campus stakeholder relationships, maintains subject matter expertise, manages enterprise-wide IT contracts and supplier relationships, and meets annual department and category goals. The IT Category Manager is integral in aligning PSC contracts, payables, purchasing, and systems staff around campus initiatives and strategic goals.

This position reports to the Director of Strategic Procurement and is exempt from the State of Colorado Classified System.

Duties and Responsibilities:

Duties and responsibilities of the position include, but are not limited to: 

Campus Engagement

  • Develops and maintains effective relationships with key University stakeholders to build a successful and collaborative partnership between Procurement and campus IT groups
  • Works with stakeholders to identify enterprise-wide sourcing and procurement opportunities, develop and monitor contracts, and maximize the value of the procurement process through industry and project knowledge
  • Creates, organizes and participates in cross-campus committees for the purpose of increasing and enhancing collaboration and strategic alignment between campus Offices of IT (OITs)
  • Acts as strategic liaison between campus customers, appropriate PSC teams, and suppliers within the IT category
  • Partners with OITs to understand current and future projects and technological roadmap. Identifies strategic overlap amongst campuses to drive collaborative efforts that maximize efficiency and fully leverage University spend with suppliers.
    • Establishes and regularly communicates with campus stakeholder groups to solicit feedback and generate continuous improvement opportunities
    • Translates external campus engagement into cross-team PSC initiatives and continuous improvement opportunities.
    • Creates and manages a pipeline of enterprise-wide sourcing and procurement opportunities based on customer feedback, spend analysis, and supplier relationships
Category Strategy & Strategic Sourcing

  • Analyzes and prioritizes opportunity pipeline based on campus feedback, anticipated demand and contract renewal timing
  • Responsible for development of short and long-term category portfolios focused on costs, savings, supplier optimization, and user experience
  • Identifies sourcing opportunities using data analysis, market awareness, and subject matter expertise. Focus areas include total cost of ownership analysis, renewals, supplier consolidation, and services.
  • Works with appropriate Procurement staff to develop communication models that keep campus category stakeholders engaged in current and future category activities as well as identify continuous improvement opportunities throughout the procurement process
  • Collaborates with PSC contracts, payables, systems, and purchasing staff to achieve campus initiatives and strategic goals:
    • Creates an IT category strategy focusing on maximizing value and generating cost savings for the University
    • Establishes a framework for analyzing IT spend data to identify enterprise-wide sourcing and procurement opportunities
    • Actively engages in enterprise-wide sourcing opportunities that are generated from both the PSC and campus customers
    • Develops and executes plans of action for spend management and optimal spend behavior within IT.  
    • Streamlines IT procurement processes in collaboration with the Purchasing and Payables units
    • Collaborates with PSC teams to improve contracting and purchasing processes based on category strategy outcomes
Contract and Supplier Management

  • Facilitates contract execution with key suppliers and the PSC contracting team to ensure that contract terms and termination dates are tracked and managed
  • Defines and establishes contract Service Level Agreements (SLA's), Key Performance Indicators (KPI's), and mutually agreed upon goals with suppliers
  • Leads negotiation of business terms, pricing and structure for enterprise agreements and provides support and consultation for department-level agreements and supplier engagements.
  • Provides continuous oversight of key IT supplier relationships and develops programs to effectively monitor, analyze, and manage supplier performance.
  • Assists departments in navigating supplier ecosystem in accordance with procurement rules to deliver the facilitate optimized IT solutions and pricing in alignment with University strategy
  • Ensures continuous process improvement and innovation to further enhance the University-supplier relationship:
  • Defines and establish contract SLAs and KPIs that align with category strategy
  • Develops methodology / framework for monitoring and managing supplier performance
  • Develops a methodology that defines supplier tiers to guide level of supplier engagement and performance management
  • Establishes meaningful and impactful goals with the key supplier base
  • Evaluates current contracts and spend under their management to meet changing University needs
  • Understands the enterprise spend for IT and identifies opportunities to increase quality and improve value
  • Creates contract repositories to actively manage strategic contracts
Special Projects

  • Executes special projects and completes other duties, as assigned, in support of the mission of the PSC and CU
Knowledge, Skills, and Abilities:

To be successful in this position, candidates will need the following:

  • Knowledge of strategic procurement tactics and best practices
  • Knowledge and subject-matter expertise of the IT industry, including industry leaders and emerging trends for enterprise infrastructure, Cloud, SaaS, etc.
  • Knowledge of customer service principles and practices, including customer needs assessments, meeting quality service standards, and evaluating customer satisfaction
  • Knowledge of data management and reporting tools
  • Written, oral, and listening communications skills, including the ability to articulate goals, strategies, and direction as well as accurately interpret what others are saying
  • Skilled in the use of the Microsoft Office Suite (i.e. Word, Excel, PowerPoint, Outlook, etc.)
  • Organizational skills, including the ability to set and meet goals and deadlines, manage appointments, create schedules, organize and facilitate meetings, and make decisions
  • Customer service skills, including the ability to actively listen, address customer needs, defuse tense situations, and maintain an open, flexible, and friendly demeanor
  • Ability to work independently and in a team setting
  • Ability to work under pressure, manage multiple concurrent tasks and responsibilities, and adapt to changing priorities while maintaining personal effectiveness
  • Ability to effect purchasing behavior changes at the individual, department, and institutional level
  • Ability to deliver a high level of commitment to customer service
  • Ability to analyze contract terms and conditions and explain them to others in a clear and concise manner

QualificationsMinimum Requirements:

  • Bachelor’s degree from an accredited institution of higher education, or equivalent professional experience (professional experience may be substituted for the educational requirement on a year-for-year basis)
  • Four (4) years’ experience in strategic sourcing, supply management, procurement, or related field
Preferred Qualifications:

  • Bachelor’s or post-baccalaureate degree from an accredited institution of higher education in supply chain management, business, or related field
  • Seven (7) years’ experience in strategic sourcing, supply management, category management, procurement, or related field; with at least:
    • Two (2) years’ experience managing the IT category
  • Professional certification [e.g. certified purchasing manager (CPM), certified professional in supply management (CPSM), certified professional public buyer (CPPB), or certified public purchasing officer (CPPO)]
Who we are: System Administration, which also houses the Office of the President, is located in the uptown neighborhood of Denver with a few smaller offices located on the campuses.  However, this position is located in Denver.  Many of our departments support the educational and research missions of the four University of Colorado campuses, but System Administration is not considered a campus. We provide diverse opportunities for professional development, innovation, and collaboration with talented staff and faculty.  Learn more about CU System Administration.

The University of Colorado has been proactive in response to the COVID-19 pandemic. You can visit our COVID-19 webpage for more information.

What we offer:

Salary: The hiring salary range has been established at $67,681 - $83,502.

The University of Colorado has been financially impacted by the COVID-19 pandemic and has issued furloughs for select employee groups. This position may be subject to furlough. You can visit our furlough FAQ for more information.

Benefits: The University of Colorado offers an excellent benefits package including:

  • Medical: Multiple plan options
  • Dental: Multiple plan options
  • Additional Insurance: Disability, Life, Vision and Wellness
  • Retirement 401(a) Plan: Employer contributes 10% of your gross pay
  • Paid Time Off: Accruals over the year
    • Vacation Days: 22
    • Sick Days: 15
    • Holiday Days: 10
  • Tuition Benefit: System employees have the benefit on all campuses 
  • ECO Pass: RTD Bus and light rail service
  • Additional Perks & Programs: Click here to access a few more Perks and Programs
Click here to access our Total Compensation Calculator to see what your total rewards could be at CU. This position is a University Staff position.

More information on benefits programs, including eligibility, is available at

Job Category: Business Services
Primary Location: Denver
Schedule: Full-time
Posting Date: Oct 5, 2020
Unposting Date: Ongoing




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Job No:
Posted: 10/6/2020
Application Due: 1/4/2021
Work Type: