Program Manager Term Position

Job description

Job Title: Program Manager Term Position
Location: Case Main Campus
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 8474

This position will enhance the experience of non-traditional graduate students at Case Western Reserve University by supporting individual students and full cohorts to develop a robust and meaningful connection to the university community through an integrated approach to academic and career/post-graduation planning as well as encouraging meaningful experiential education, social and extracurricular connections.

The Program Manager will be dedicated to support students coming to Case Western Reserve University from India through the pilot program and partnership with the International School of Engineering (INSOFE). Students admitted to specific master’s programs will complete the first half of their studies with INSOFE in India and complete their degrees at the Case Western Reserve University campus in Cleveland, Ohio. As the primary staff contact for approximately 150 students (75 students per cohort), with new cohorts entering academic programs each semester, the manager will follow the students through the inquiry, application and admissions processes, help secure appropriate housing and ensure a successful transition to campus life. This position will facilitate course registration and engagement with extracurricular programs to foster immediate and long-term social and professional success; encourage strong student-advisor relationships; intervene quickly when problems arise; introduce academic and support resources available that address specific needs and goals of non-traditional graduate students at the university; and help students develop a Case Western Reserve University experience plan by the end of their first semester on campus. This is a one year term position.


1.Manage a caseload of approximately 150 non-traditional graduate students from application through graduation, including support for post-graduation career placement. Implement an integrated approach to academic and career/post-graduation planning and assist students with making meaningful experiential education, social and extracurricular connections. Determine appropriate services, support and resources to increase academic readiness, progress and success through assessment of student needs and a comprehensive knowledge of graduate level academic programs, student support services, experiential learning options, career resources and mentoring opportunities available at Case Western Reserve University. (25%)

2.Serve as a resident expert to guide non-traditional graduate students in navigating campus life. Foster peer relations and orchestrate programs and activities that engage participants at levels that boost their performance across a variety of educational activities and desired outcomes, such as persistence. Facilitate a host of diverse connections to relevant support contacts and resources. Provide guidance and connect students to social and extracurricular activities to enhance engagement in the campus and surrounding community and prepare for professional opportunities beyond degree completion. (20%)

3.Prior to arrival, guide applicants through application process and subsequently guide admitted students through the process of securing all required materials, including visa requirements, for successful enrollment as a Case Western Reserve University student. Coordinate with the Office of International Affairs as necessary. Provide support to identify housing options in Cleveland, prior to arrival on campus. Develop and implement a structured communication protocol based on each circumstance. Provide opportunities for students, individually and/or in groups, to discuss issues related to planning an academic program, choosing an educational or career goal and developing a customized Case Western Reserve University experience plan, which includes curricular, co-curricular and extra-curricular components, including career counseling where appropriate. Create, document and approve a Case Western Reserve University experience plan including financial, academic, social and post-degree objectives. (20%)

4.Using a comprehensive and integrated record-keeping platform, document the student experience and ensure relevant updates reach the appropriate faculty advisors and administrators. Regularly audit academic records, monitor and track the retention and progression toward degree completion for all students within their assigned cohort and provide regular, customized feedback. Provide periodic grade reviews and mid-semester checks to review grades; meet with students who are having academic difficulty or who are on academic probation. Intervene, provide support and develop next steps for students facing academic problems. (10%)

5.Utilize student retention and completion data and research to inform decisions regarding student success and advisement. Collaborate with colleagues across the university to develop outcomes and plans for continuous improvement and to create an inclusive environment that acknowledges the unique needs of all students, including neurodiversity, underrepresented minorities, first-generation, LGBTQ, non-traditional and international students. (10%)

6.Provide guidance in determining the best way to help cohort students achieve their career goals whether it be through further graduate education or starting their desired careers. (10%)


Serve on select committees in support of the university’s strategic objectives. Perform other duties as assigned. (5%)


Department: Regular contact with executive director and colleagues (Participate in weekly staff meetings, ongoing training and occasional retreats) pursuing shared goals and collaborating to achieve immediate operating results and strategic priorities.

University: Regular contact with faculty advisors and mentors and colleagues in graduate studies, enrollment management, student affairs, Kelvin Smith Library, career services, housing and dining services and International Affairs; and occasional contact with college/school leadership to support cohort students.

External: Frequent contact with external partner entities, specifically International School of Engineering in India (INSOFE). Occasional contact with alumni and employers representing the university to exchange program information.

Students: Daily interactions with students to provide coaching/counseling as they navigate complicated issues, helping them to resolve emotional, academic, interpersonal and crisis-level issues related to their university experience.




Experience: 3 years of relevant work experience, preferably in higher education. Experience with diverse populations and international students preferred. Experience with higher education in India preferred.

Education: Bachelor’s degree required, Master’s degree preferred.


1.Ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.

2.Enthusiasm for working with diverse communities in a dynamic environment.

3.Problem solving and experience making decisions independently.

4.Ability to relate to and deal with people in situations beyond receiving instructions. Must be adaptable to performing under stress when confronted with an emergency.

5.Ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts and draw valid conclusions; and to interpret an extensive variety of technical instructions in mathematical or diagrammatic form. Ability to deal with several abstract and concrete variables. Ability to apply principles of rational systems in order to solve practical problems and deal with a variety of concrete variables.

6.Ability to meet consistent attendance.

7.Ability to interact with colleagues, supervisors and customers face to face.


Typical office environment. Regional and international travel possible.

Term Position

This is a Term position. They are treated like regular staff positions for medical and dental benefits eligibility, vacation, holidays, and sick time. Term employees are not eligible for life insurance, retirement, long term disability, short term disability, tuition assistance, layoff status, or severance pay. Staff in term positions are also subject to the performance management review process and positive corrective action when work performance or behavior is unsatisfactory or unacceptable. Term employment does not alter the employment-at-will employee status of these employees.


Diversity Statement

In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.


Reasonable Accommodations

Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.





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Job No:
Posted: 10/6/2020
Application Due: 10/22/2020
Work Type: