Clin Svc Representative I
Job no: 514782
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Department:29081100 - MD-PATH - UF PATH LABS
Clinical Svc. Representative IJob Description:
40% - Works with clients to ensure that they receive high quality service. This includes preparing supplies & patient reports for delivery to clients.
25% - Answers incoming phone calls in a pleasant, professional manner. Understands all aspects of the telephone communication system and its operation. Representative will access laboratory database and communicate with clients regarding case status, specimen handling requirements, fees, insurance and other information.
25% - Accesses the information systems for the purpose of researching, troubleshooting and following up on specimen related problems. The representative must keep updated on testing procedures and specimen requirements. He/she must work closely and amicably with laboratory and clerical personnel in resolving status problems, and maintain appropriate documentation of all client service encounters.
5% - Will properly queue requests for courier services to customers and be able to arrange emergency service when necessary.
5% - Other duties as assigned.Expected Salary:
$14.00 - $15.00Minimum Requirements:High school diploma or equivalent.Preferred Qualifications:Good verbal and writing skills.
Knowledge of medical terminology.Special Instructions to Applicants:
In order to be considered, you must upload your cover letter and resume.
Application must be submitted by 11:55 p.m. (ET) of the posting end date.
This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.Health Assessment Required:Yes
Advertised: 02 Oct 2020 Eastern Daylight Time
Applications close: 19 Oct 2020 Eastern Daylight Time