School of Medicine:

Established in 1930, Duke University School of Medicine is the youngest of the nation’s top medical schools. Ranked tenth among its peers, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where traditional barriers are low, interdisciplinary collaboration is embraced, and great ideas accelerate translation of fundamental scientific discoveries to improve humanhealth locally and around the globe.

Comprised of 2,400 faculty physicians and researchers, the Duke University School of Medicine along with the Duke University School of Nursing and Duke University Health System create Duke Health. Duke Health is a world-class health care network. Founded in 1998 to provide efficient, responsive care, the health system offers a full network of health services and encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Primary Care, Private Diagnostic Clinic, Duke Home and Hospice, Duke Health and Wellness, and multiple affiliations.

Responsibilities:
Primary Responsibility = End User support

Troubleshooting hardware and software issues for Medical Students within Duke School Of Medicine as well as other computers (Predominantly Mac computers – but there are PCs too)/printers/Apple TVs that we manage within the Trent Semans building. Facilitating repairs for hardware and software issues. Dealing with Password resets. Configuring tablets and phones in Duke’s MDM. Checking in and out loaner laptops, re-imaging them and making sure they meet visual standards. Responding and maintaining support tickets - providing a constant flow of updates in a timely manner to end users regarding progress through to resolution. Management of class listservs – creation and maintenance etc. 40%

Endpoint management: Setup, deployment and maintenance of Windows images and image servers using Microsoft’s MDT system. Imaging of student and loaner laptops as well as building machines. Maintaining PC systems via Big Fix and DeepFreeze management systems – ensuring devices are regularly patched in accordance with IT policies. Patch testing prior to deployment, and providing reports to management on a regular basis. Some Mac management via Jamf Pro. Perform systems analysis and develop procedures to facilitate efficient operations of systems. 20%

Training and guidance for Medical Students and staff: Create How-to Tutorial (both in written and video form) on software or systems used within Duke. Maintain and update MedEdIT Student facing website with up-to-date information on SOM and Duke systems. Provide one-to-one or one-to-many group trainings/workshops when needed. 10%

Participate in Duke committees related to campus wide support of workstation systems, team meetings and training sessions. 5%

Maintaining Network Printers: to include maintain software systems, updates, troubleshooting printing issues, supplying paper, toner, and keeping printers online. 5%

Provide IT support for Students taking exams, assisting with any tech troubleshooting to make sure everything goes smoothly. 5%

Hiring, training and supervision of Work Study students: includes setting tasks, reviewing work., scheduling and approving electronic timecards. 5%

Assist with the yearly distribution and setup of new laptops for Medical Students – providing one-to-one setup and assistance (where possible). Assist with yearly graduation cycle, helping to prep laptops for Students who are graduating from their respective programs. 5%

Maintain inventory, spreadsheets, loaner forms, scheduling systems for IT needs. 5%

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Minimum Qualifications
Education
Work requires knowledge of computer systems or business processes usually acquired through a bachelors degree in mathematics, computer science, or computer related field, or equivalent coursework or technical training.

Experience
Work requires one year of related programming, analytical, or OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE technical training experience with knowledge of several computer languages or programs.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.