Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 957 inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 51 operating rooms; an endo-surgery center; an Ambulatory Surgery Center with nine operating rooms and an extensive diagnostic and interventional radiology area. In fiscal year 2018, Duke University Hospital admitted 42,916 patients and had 1,085,740 outpatient visits in fiscal year 2017.

U.S News & World Report named Duke University Hospital #1 in North Carolina and #1 in the Raleigh-Durham area in 2018-19.

Duke University Hospital is ranked in the top 20 nationally for seven adult specialties, including cardiology and heart surgery, nephrology, ophthalmology, orthopedics, pulmonology, rheumatology, and urology.

In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.

Job Title: PROGRAM MANAGER
Job Code: 5087
FLSA: E
Job Level: G2
Revised Date: 06/13/2005
Supervisory Responsibility: Yes

General Description of the Job Class:
Provide administrative direction including managing and coordinating the development, implementation, and evaluation of patient education materials in adult oncology to ensure fulfillment of the program objectives.

Duties and Responsibilities of this level:

• Utilize systematic educational planning principles, instructional design methods and emerging technologies to create relevant educational programs, materials, and media to communicate cancer information.
• Oversee the content of patient education that is located in the Oncology Patient and Family Resources Centers.
• Lead and participate in departmental, hospital, and health system committees and meeting to facilitate performance improvement of patient education programming for a specialized patient population.
• Collaborate with clinical and non-clinical oncology areas to identify/communicate needs and available resources.
• Conduct periodic needs assessments.
• Collaborate with Cancer Support Services and others to coordinate outreach programs providing presentations and information resources.
• Serves as liaison with external educational and professional organizations, including the Cancer Patient Education Network.
• Completes special projects and other related duties as necessary.
• Coordinates arrangements for special programs such as speaker series to include inviting appropriate speakers or other participants, arranging schedules, facilities, and publicity, and ensuring necessary arrangements.
• Develop and implement communication vehicles such as newsletters and web site information, write and edit text and coordinate printing and mailing or distribution.
• Maintain liaison with outside educational and professional organizations and agencies to explore implementation of specialized programs at Duke and to encourage participation in specified programs. Coordinate the compilation of and prepare operational and financial reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions.

Required Qualifications at this level:

Education

Work requires communication, analytical and organizational skills generally acquired through completion of a bachelor’s degree program.

Experience
Work requires the ability to plan and administer programs and direct programs activities within a specific functional area, generally acquired through four years of related experience. 4-6 years in healthcare setting (preferably oncology).
A two year master’s Degree in health related field may substitute for two years of required experience.

Degree, licensure, and or Certification
Registered Nurse Licensed in the state of North Carolina preferred.

Knowledge, Skills, and Abilities
Supervision, budget projections, trend analysis, customer services.

Distinguishing Characteristics of this Level
N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.