Student Success Specialist - Equity Engagement

Job description

Overview and Responsibilities

The Student Success Specialist - Equity Engagement will provide proactive outreach and case management to new and continuing non-white/multicultural students and international students, with additional special populations assigned as needed. This position will also serve as a departmental liaison with internal and external campus recruitment and retention activities. As a member of the Diversity Resources team, the Student Success Specialist - Equity Engagement reports to the Diversity Manager.



  • Case manage progress of assigned student populations and measure the impact of prescribed interventions through specified case management databases.
  • Provide appropriate retention services and programming for assigned student populations.
  • Plan and implement proactive engagement strategies to share department services with students and staff through classroom visits, campus tour participation, new student orientation, and other campus presentations.
  • Serve as a secondary Designated School Official (DSO) for prospective and current international student population
  • Maintain reports on designated data systems for all students deemed at-risk, tracking their participation, use of interventions, and intervention outcomes.
  • Participate on appropriate college teams and contribute to accomplishing the goals and objectives of the teams.
  • Create and support an environment that focuses on value-added learning and culturally responsive student support services.     
  • Cross-train with department members to provide support and feedback.
  • Support, coordinate, monitor, and implement grant activities as assigned.
  • Maintain confidentiality, including all student records.

Required Knowledge, Skills and Abilities:

  • Excellent interpersonal and communication skills and the ability to interpret and explain information to a variety of persons and groups, including at-risk students.
  • Proven ability to address issues with students and staff related to at-risk, underprepared and transitioning students, and academic success.
  • Proven ability to navigate and resolve conflicts effectively.
  • Ability to model integrity through self-awareness, personal accountability, ethical behavior, quality standards, and sustainable practices.
  • Ability to value diversity by recognizing personal biases, adapting to culturally diverse situations, and demonstrating a commitment to equity, inclusion, and respectful interactions with persons of diverse ethnic, cultural, social-economic, or educational backgrounds
  • Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately, and evaluating alternatives.
  • Ability to communicate effectively by speaking and writing clearly, concisely, and professionally; practicing active listening; reading critically and adapting communication for audience.
  • Intermediate knowledge of and skills with technology including software programs for communication, data collection, and decision making including, but not limited to, Microsoft Office Outlook, Word, and Excel.
  • Ability to work a flexible schedule and travel to various campuses if necessary.
  • Master’s degree in Education, School/Mental Health Counseling or related field.
  • Minimum of one year of related work experience; including professional experience with behavior intervention programs and multicultural student services.
  • Post-secondary professional experience preferred.
  • Experience with international student visas preferred.

In evaluating candidates for this position, the College may consider a combination of education, training, and experience which provides the necessary knowledge, skills and abilities to perform duties of position.As an equal opportunity/access employer and educator, CVTC is committed to creating and sustaining a diverse and inclusive environment.  All qualified candidates are encouraged to apply.

Benefits Summary
  • Health insurance for employee, spouse, and dependents with attached Health Savings Account (HSA) and wellness incentive
  • Dental insurance for employee, spouse, and dependents
  • Life and long-term disability insurance
  • Wisconsin Retirement System (WRS)
  • 403(b) tax deferred annuity program
  • 457(b) deferred compensation plan
  • Section 125 flexible spending accounts
  • Paid vacation, personal, and sick time
  • Paid holidays
  • Employee Assistance Program (EAP)
  • Tuition reimbursement (eligibility requirements apply)
  • Professional development

Generally, with the exception of tuition reimbursement, benefits eligibility begins on the first date of employment (i.e., there is no waiting period).



CVTC does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities. The following person has been designated to handle inquiries regarding the college's non-discrimination policies: Director of Human Resources, 620 W. Clairemont Avenue, Eau Claire, WI 54701, 715-833-6334, WI Relay: 711




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Job No:
Posted: 10/3/2020
Application Due: 10/20/2020
Work Type: