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Success Coach

Job description

Job Number 2009061
Success Coach

Closing Date: 10/16/2020
Take me to ACC's online application.

Position InformationLocationEastview CampusHours8:00 am - 5:00 pm and occasional evenings and weekends SalaryProfessional 1/120 ($40,494.00 - $57,849.00)FLSA StatusExemptReports ToDean, Associate Dean, or designeeCriminal Background CheckPre-employment criminal background checks are required for all Staff and Faculty positions. Pre-employment urinalyses drug screens are also required for all top candidates considered for positions in ACC's College Police department.College Profile

Austin Community College (ACC) is a public two-year institution that serves a diverse population of approximately 41,000 credit students each fall and spring semester. We embrace our identity as a community college as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriately applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:
  • Reflects the diversity of our community.
  • Values intellectual curiosity and innovative teaching.
  • Is attracted by the college mission to promote equitable access to educational opportunities.
  • Cares about student success and collaborates on strategies to facilitate success for underrepresented populations.
  • Welcomes difference and models respectful interaction with others.
Engages with the community both within and outside of ACC.Our Mission

The Austin Community College District promotes student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training in its service area.

For more information, see http://www.austincc.edu/about-acc/mission-statement.Commitment to Equity and Inclusion

ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and underrepresented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.

As an open-access and low-cost institution, ACC is proud to serve a diverse student body. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to the diverse cultures and socio-economic backgrounds of our students. The College values and is committed to equity, diversity, and inclusion throughout the College community.General Statement of Job

To provide advising and coaching to underrepresented and marginalized students by connecting them to career development and academic planning, academic support, and financial resources. Committed to helping students navigate through the challenges of higher education by guiding, mentoring and advocating for student success and completion. Description of Duties and TasksEssential duties and responsibilities include the following. Other duties may be assigned.

  1. Provides comprehensive case management for students with identified risk factors; assists students or groups in developing effective problem-solving skills, decision-making, and personal responsibility to overcome barriers impeding academic success.
  2. Initiates proactive interventions/strategies and may collaborate with faculty and campus staff to address academic concerns and life challenges for students to successfully complete their educational goals.
  3. In collaboration with the Student Success and Data Analytics team, monitors student retention data and assists in the development and implementation of success programs by incorporating data analysis and current research into campus-based retention and case management efforts.
  4. Provides comprehensive services with specialized strategies for a caseload of academically high needs students.
  5. Provides academic guidance and advising in partnership with Area of Study, including course selection, degree planning, review of transfer information, and determination of ultimate employment objectives.
  6. Provides students with timely and accurate educational information on degrees, certificates, courses, college policies and procedures, career service providers, and campus and community resources.
  7. Serves as an advocate and resource for students navigating college processes such as student code of conduct, grade appeals, and complaint process.
  8. Provides proactive case management services through on-going contact and follow up with assigned students; and coordinates referrals to available college and community services as needed to assist them in achieving academic success.
  9. Assist with college persistence programming, college-related community outreach, external networking, and recruiting of students.
  10. Participate in institutional committees and trainings that are related to student success and retention goals and enhance opportunities for ACC students.
  11. Assist students with the transition to baccalaureate institutions or employment. Supports the mission, vision, and values of the College.
  12. Remains current with college and statewide initiatives, relevant technology, and coaching/advising pedagogy.
  13. Performs other tasks as assigned that support and advance the College and student success.
Additional Job Specific Duties

Some evening and weekend work required.KnowledgeMust possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

College admissions requirements, programs, and courses. Interpreting standardized testing and assessment as related to educational services Knowledge and ability to demonstrate crisis management Multicultural education programs and systems. Best practices and strategies to support student success.SkillsMust possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Maintaining an established schedule which may include evenings and weekends. Effectively using interpersonal and communications skills, including tact and diplomacy. Effectively using organizational and planning skill, including attention to detail and follow-through. Excellent verbal, listening, writing, problem-solving and interpersonal communication skills. Advising students on program guidelines and requirements. Assessing student needs and providing appropriate resources and/or referrals. Maintaining confidentiality of work-related information and materials. Establishing and maintaining effective working relationships.Technology Skills

Use a variety of spreadsheet, word processing, database, and presentation software.Required Work Experience

  • Two years related work experience
Preferred Work Experience

Demonstrated experience providing advising and/or coaching in a higher educational setting. Demonstrated experience working in a diverse environment, inclusive of people with varying social, economic, cultural, ideological, gender/sexuality, and ethnic backgrounds and identities.Required Education

  • Master's degree in education, student affairs, counseling, social work, or closely related field.
Physical Requirements

Work is performed in a standard office or similar environment. Subject to standing, walking, sitting, bending, reaching, pushing, and pulling. Occasional lifting of objects up to 10 pounds.Safety

  • Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.
ACC Benefits Overview

Full-time Faculty and Staffing Table employees who work in full-time and/or part-time positions at the College are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short and long term disability, retirement plans and AD&D.

ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law.


The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.




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Job No:
Posted: 10/3/2020
Application Due: 10/19/2020
Work Type: