Senior Access Representative - Urology - PT Days - 11426-1A

Job description

Updated: Oct 1, 2020
Location: Orange
Job Type:
Department: Urology

Job Description:

UC Title:

ACCESS REPR SR

Reports to:

Ambulatory Care Admin Supv 1

Cost Center:

Urology (427082)

FLSA:

Nonexempt

Job Code:

009098

Shift:

Not Applicable

Position Number:

40319578

Working Title:

Senior Access Representative

Bargaining Unit:

AFSCME

Date Created:

4/16/2020

Hours:

20

FTE:

0.5

Position Summary:

The incumbent provides high quality customer service to patients calling to obtain medical services at UC Irvine Medical Center. Serves as a preceptor for new staff.

Salary Range:

Minimum

Midpoint

Maximum

Hourly Rate

$22.24

$24.95

$27.66

Required Qualifications:

Demonstrated experience using a computer, including data entry and retrieval

Demonstrated experience using office equipment such as a printer, copier, fax, scanner

Demonstrated knowledge of medical terminology

Demonstrated knowledge of insurance programs and/or government programs

Ability to establish and maintain effective working relationships across the Health System

Ability to maintain a work pace appropriate to the workload

Must demonstrate customer service skills appropriate to the job

Excellent written and verbal communication skills in English

Minimum 12 months experience working in a call center setting plus 12 months experience working in a medical office setting; OR 12 months experience working in a call center in a healthcare setting

Must possess the skill, knowledge and ability essential to the successful performance of assigned duties

Preferred Qualifications:

Demonstrated experience working with a patient registration software system

Bilingual skills in English and Spanish and/or Vietnamese

Knowledge of University and medical center organizations, policies, procedures and forms

 

 

 

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Job No:
Posted: 10/2/2020
Application Due: 12/31/2020
Work Type:
Salary: