Senior Systems Manager, Office of Student Financial Services - Georgetown University Main Campus

Job description

Senior Systems Manager, Office of Student Financial Services - Georgetown University Main Campus

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.


Senior Systems Manager, Office of Student Financial Services - Georgetown University Main Campus

Under the general direction of the Director of Counseling, Technology, and Student Employment, the Senior Systems Manager is responsible for providing technology support services for LAN and PC applications to all department users; coordinating daily systems operations and batch production scheduling; designing programs, systems, procedures, and reports that will enhance operational efficiency and administrative decision making; and for overall design, style and maintenance of the Office of Student Financial Services (OSFS) website. The position is responsible for the administration of all OSFS PC applications and works closely with the office of University Information Systems (UIS) to ensure that all aspects of OSFS technology operate in a consistent, efficient,and timely manner. This involves capacity planning, developing and maintaining documentation and disaster recovery programs, monitoring, backup and recovery, installing new software and upgrading existing software.

This position will work with all OSFS staff to automate routine tasks and provide training on the use of software applications and office equipment. It will create and maintain the OSFS production schedule and works closely with the Department of Education and College Scholarships Services in developing and maintaining interfaces to upload and download information to and from the Banner Student Information System. It will work closely with other OSFS Staff to created-hoc reports using our current reporting application, Cognos, and population selection (Popsel) queries in Banner. This position is responsible for the overall design, style and maintenance of the OSFS website.

It will maintain professional and technical knowledge by attending educational workshops and trainings, reviewing operational and professional publications, and establishing personal networks. The position will recommend information technology strategies, policies, and procedures by identifying problems, evaluating trends and anticipating requirements.


  • A bachelor's degree and two to three years experience in systems coding, development, and testing.
  • Experience in supporting PC/LAN hardware and software.
  • Experience with troubleshooting computer hardware, software and operatingsystems.
  • Knowledge of Banner Student Information System,reporting utilities such as COGNOS and Blackboard Analytics for report writing,PC operating systems, popular office software such as MS Office Suite, web development and experience supporting and maintaining a desktop environment.
  • Knowledge of financial aid operations and industry software such as Dept. of Ed, SIAG-Gateway, COD and WEB related applications.
  • Communication skills and a strong service orientation are essential.

Current Georgetown Employees:

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Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or [email protected].

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.


Georgetown University offers a wide variety of comprehensive and competitive benefits. Benefits packages include comprehensive health, dental and vision plans, disability and life insurance coverage, retirement savings programs, tuition assistance, voluntary insurance options (including group legal, accident, and critical illness), and much more. Whatever your need, the Office of Faculty and Staff Benefits will be standing by to support you. You can learn more about the benefits offered to eligible faculty and staff at or view the online interactive benefits guide for more information.

To apply, visit

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Job No:
Posted: 9/30/2020
Application Due: 11/13/2020
Work Type: Full Time