Position Summary

The ITS Systems Specialist provides quality technical assistance and system level support to users from across the college for software and IT systems. This awesome position plays a critical role in facilitating an innovative, yet stable and efficient, technology environment for CCC and its' employees. This career role is ideal for someone looking to make a difference in the lives of others. Our ability to provide quality IT services allows for the best instructional environment for our students and their success. We offer one of the strongest benefit plans in Northern Arizona and are part of the Arizona State Retirement System. Thank you for your consideration, and we look forward to your application.

The Human Resources Dive
The Human Resources Team commits to fostering a culture where each person, employee or not - feels heard, supported and engaged in a positive and empathetic way. We purposefully construct and nurture a focus upon community and inclusiveness. All lives matter regardless of actual or perceived sexual identity, gender identity, gender expression, economic status, ethnicity, ability, disability, religious beliefs or disbeliefs, age, immigration status, or location.

In HR, every experience matters, and it is our goal to make those experiences matter for you.

Essential Duties and Responsibilities

• Serves as system support for the Banner and Salesforce platforms, add on packages, and other systems as assigned.
• Documents processes and procedures for new or existing applications.
• Identifies, researches and resolves programming, data, or system software problems, frequently on an individual basis in consultation with other employees and/or users.
• Estimates time and effort for development tasks and coordinates with the Project Manager for incorporating estimates into project schedules.
• Contributes to the design of information systems and business solutions to support the functional areas by documenting business requirements and testing the implementation of enhancements or new functionality.
• Works collaboratively with stakeholders to define data needs and to design reports and automation of processes for core functional areas across the college.
• Serves as a liaison between, Information Technology Services and departments within the college.
• Reviews processes and recommends new processes, workflow improvements and/or systems for improved performance.
• Has functional knowledge and experience as well as the understanding of the systems, processes, and data flows for the functional areas within Banner, Salesforce, DegreeWorks and other relevant systems.
• Handles simple to complex projects that may impact one or multiple areas.
• Responds to end-user questions, issues, and service opportunities.
• Maintains and updates departmental set-up tables and queries/reports.
• Presents training sessions on applications, systems hardware and software, as required.
• Opens, monitors and manages support cases with software companies as needed.
• Reports on work accomplishments and identifies system issues in a logical, clear, and thorough manner.
• Other duties as assigned.

Knowledge, Skills and Abilities

• Must be detail oriented
• Skill in effective business and interpersonal communication.
• Skill in end-user support.
• Ability to function effectively in a changing and often busy environment
• Demonstrate ability to collaborate in a collegial team environment and to create a positive workplace for everyone.
• Ability to work in a multi-cultural environment and supports diversity, and to work with people from a variety of backgrounds.

Minimum Qualifications

Minimum Qualifications
Bachelor’s degree in a related field AND one year of demonstrated experience in business process work; OR

Five years of procedural, technical, management, or systems analysis work; OR

Any equivalent combination of directly related experience, training and/or education.

Preferred Qualifications

• System and process knowledge of departmental functions and processes supporting business and academic operations such as application loading and processing, transcript evaluation, awarding, disbursement, document imaging, etc.
• Business and systems knowledge of Banner Enterprise Resource System software, Salesforce CRM system, and other relevant systems
• Strong team orientation
• Flexible attitude and the ability to adapt to new responsibilities and processes.
• Knowledge of higher education issues
• Must be detail oriented and have excellent communication skills, knowledge Skills and abilities
• Experience with SQL
• Experience with a scripting language (JavaScript, Python, etc.)