Salesforce Solutions Architect

Job description

DescriptionPosition Summary:

The University of Colorado’s (CU) Office of Advancement manages and coordinates administrative functions that support the campus-based fundraising field staff. These functions include communications, database management, estate gift planning, gift processing, marketing, research, and other services. These centralized services place the institution in an optimal position to attract substantial support from the philanthropic sector.

The Salesforce Solutions Architect is a member of the Advancement Technology Design team responsible for the development, delivery, and support of major technical goals and toolsets that enable the business of Advancement at the University of Colorado. This position is the key Salesforce Architect for the NextGen initiative and works collaboratively across functional areas and project teams as a subject matter expert on topics including, but not limited to: solutions architecture (including development, definition, and implementation), project leadership, integrations, application program interfaces (APIs), advanced remediation, cross-CU data initiatives, lead selection and creation of tools, and architectural templates and patterns.

This position reports to the Director of Technical Architecture and is exempt from the State of Colorado Classified Staff System.  The main project for this position is slated to conclude August 2022, and this position may or may not continue past that date.

Duties and Responsibilities:

Duties and responsibilities of the position include, but are not limited to:

Solution Architecture

This position is primarily responsible for the NextGen solution architecture. This includes:

  • Serves as a subject-matter expert for the Salesforce.org suite of services, including both core functionality and all related applications and integrations
  • Works with solution architects across the CU System to understand user needs, documents needs as business requirements, user cases, user stories, etc., and translates user needs into technical specifications for use in configuring Salesforce.com and related applications
  • Develops integrations and applications while considering the existing environment, the overall University business and technical environment, campus information technology (IT) architecture, best practices from peer institutions and industry, and available technologies and services
  • Identifies, recommends, and executes changes to business and technical processes, system configurations, and other aspects of the Salesforce.org suite of services, which includes:
    • Investigating, recommending, and implementing changes to Salesforce.org fields, page layouts, dashboards and reports
    • Investigating, recommending, and implementing new enhancements such as custom objects, workflows, email alerts and templates
    • Maintaining multiple user roles, security, profiles, workflow rules, etc.
  • Monitors and imports/exports data as necessary to ensure proper data quality and synchronization with integrated systems
  • Performs testing and other quality assurance activities to ensure that changes to the service do not adversely impact functionality or performance 
Consultation, Support, and Project Participation

  • Collaborates with Office of Information Technology (OIT) groups and project teams, end-users, and administrators in schools, colleges, and departments across the CU System and CU Foundation to identify solutions to business needs
  • Works with teams, campus departments, etc., to design, document, and present options and implement solutions
  • Serves in any of the following project/team roles:
  • Business analyst
  • Designer
  • Implementer
  • Integrator (functional specs)
  • Quality Assurance / Verification and Validation (V&V) / Testing
  • Collaborates with end users, stakeholders, and technical training staff to support solution adoption
Technical Support for Salesforce.org-related Services

  • Assists in providing technical support to CU clients experiencing issues with or asking detailed questions about Salesforce.org and other Administrative Systems services as assigned 
  • Provides prompt, accurate, and courteous assistance with client incidents and questions
  • Fulfills service requests within identified service levels and response times
  • Identifies and recommends improvements which would facilitate client incident and request resolution by the Advancement support structure, and/or OIT Service Centers
  • Provides updated documentation to the aforementioned units to allow them to better serve CU clients
Service Documentation and Knowledge Transfer

  • Develops and maintains Salesforce.org service documentation including:
  • Authoring operational and administrative documentation describing tools, processes, and procedures necessary for the operation and administration of the service
  • Authoring incident/problem reports to describe issues encountered, root cause, and actions taken for restoring normal service operation
  • Authoring business process diagrams and technical specifications
  • Updating documentation as necessary after configuration changes, patches, upgrades, etc.
  • Reviewing and assisting with authoring support documentation describing known issues, workarounds/resolutions, and diagnostic/troubleshooting procedures used by partner teams
  • Reviewing and assisting with authoring service descriptions, features, frequently asked questions (FAQs), and known issues for distribution to constituents or publication on printed documentation or the Advancement website
  • Authoring or updating training manuals and service-related policies and procedures
  • Determining and using knowledge resources for maintaining and developing proficiency relevant to Advancement’s Salesforce.org platform and the business services that are dependent on it
Professional Development and Proficiency Maintenance

  • Maintains proficiency and acquires knowledge related to the work performed by reading trade journals, attending conferences, seminars and classes, participating in discussions with colleagues and peer institutions, and consulting with vendors
Knowledge, Skills, and Abilities:

To be successful in this position, candidates will need the following:

  • Knowledge of business analysis, technical design, programming, and IT best practices
  • Knowledge of Salesforce applications, functionalities, and best practices
  • Analytical and problem-solving skills, including the ability to examine and summarize data and trends in order to resolve issues and produce results
  • Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others
  • Organizational skills, including the ability to set and meet goals and deadlines, manage appointments, create schedules, coordinate and facilitate meetings, and make decisions
  • Customer service skills, including the ability to actively listen, address customer needs, defuse tense situations, and maintain an open, flexible, and friendly demeanor
  • Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details clearly
  • Ability to resolve highly technical issues and explain solutions to non-technical staff in a higher education setting
  • Ability to appropriately interact with system-wide information technologists and end users, including faculty, staff, and students
  • Ability to discern requirements and perform rigorous analysis to determine appropriate design
  • Ability to work independently and as part of a team
  • Ability to be proactive in ensuring proper availability of systems/services
  • Ability to learn and apply new technologies


QualificationsMinimum Requirements:

  • Bachelor’s degree from an accredited institution of higher education in computer science, computer engineering, computer information systems, or related field, or equivalent professional experience (professional experience may be substituted for the educational requirement on a year-for-year basis)
  • Three (3) years’ experience working as a business or technical analyst, which includes:
    • Business process documentation, development, and improvement
    • Development of business cases and formal requirements specifications
Preferred Qualifications:

  • Five (5) years’ experience as a business or technical analyst, as indicated above, which includes:
    • Two (2) years’ professional experience in the administration, design, and/or implementation of Salesforce.com, including experience creating objects, fields and workflows, and customizing page layouts, fields, tabs, and business processes
  • Experience working with data structures and data modeling
  • Experience with Data Loader/Demand Tools
  • Salesforce.com Communities experience
  • Experience working with or in government or higher education
  • Experience with Marketing Cloud or Cvent
  • Experience with Ellucian CRM Advance
  • Experience with Agile project management
  • Management consulting or customer relationship management (CRM) implementation firm experience
  • Salesforce.com certification, including administrative certification (ADM201) and/or Sales Cloud / Service Cloud consulting certification
Who we are: System Administration, which also houses the Office of the President, is located in the uptown neighborhood of Denver with a few smaller offices located on the campuses.  This position is located in Denver, or has the possibility of being remote.  Many of our departments support the educational and research missions of the four University of Colorado campuses, but System Administration is not considered a campus. We provide diverse opportunities for professional development, innovation, and collaboration with talented staff and faculty.  Learn more about CU System Administration.

The University of Colorado has been proactive in response to the COVID-19 pandemic. You can visit our COVID-19 webpage for more information.

What we offer:

Salary: Salary is competitive and commensurate with skills and experience.

The University of Colorado has been financially impacted by the COVID-19 pandemic and has issued furloughs for select employee groups. This position may be subject to furlough. You can visit our furlough FAQ for more information.

Benefits: The University of Colorado offers an excellent benefits package including:

  • Medical: Multiple plan options
  • Dental: Multiple plan options
  • Additional Insurance: Disability, Life, Vision and Wellness
  • Retirement 401(a) Plan: Employer contributes 10% of your gross pay
  • Paid Time Off: Accruals over the year
    • Vacation Days: 22
    • Sick Days: 15
    • Holiday Days: 10
  • Tuition Benefit: System employees have the benefit on all campuses 
  • ECO Pass: RTD Bus and light rail service
  • Additional Perks & Programs: Click here to access a few more Perks and Programs
Click here to access our Total Compensation Calculator to see what your total rewards could be at CU. This position is a University Staff position.

More information on benefits programs, including eligibility, is available at www.cu.edu/employee-services/.



Job Category: Information Technology
Primary Location: Denver
Schedule: Full-time
Posting Date: Sep 25, 2020
Unposting Date: Ongoing

 

 

 

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Job No:
Posted: 9/26/2020
Application Due: 12/30/2020
Work Type:
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