JOB TITLE
Business Systems Analyst

LOCATION
Worcester

DEPARTMENT NAME
Business & Systems

DIVISION NAME
Worcester Polytechnic Institute - WPI

JOB DESCRIPTION SUMMARY
The Business Systems Analyst is responsible for leading the data management team in support of Academic Affairs and Graduate Studies, with particular emphasis on managing and optimizing the Customer Relationship Management system (CRM). Responsibilities include project management of technology initiatives within AA, supporting technology users in Academic Affairs, supporting the IT governance and approval process for Graduate Studies initiatives and supporting the data and reporting needs for Graduate Studies. The Business Systems Analyst supports CRM-related tools including Salesforce, Form Assembly, Pardot, DocuSign, Qualified, SharePoint, and other tools and data integrations as needed. The Business Systems Analyst serves as the project manager to gather requirements and support the division in the implementation of new IT projects, tools, applications and products. Additionally, the BSA works closely with the Director and the team to identify, recommend and introduce new technology to the team to fill process gaps and improve efficiency.

JOB DESCRIPTION

Principal Duties and Responsibilities:

• Provide budgetary recommendations, project management, implementation, testing, and support for all CRM-related projects prioritized for Academic Affairs and Graduate Studies.
• Identify opportunities to improve organizational efficiency and business intelligence using CRM-related technologies in resources. Review technology portfolio to ensure ideal use of existing tools, identify training needs, and streamline the delivery of services; recommend changes to process as needed.
• Work with the Director to develop Salesforce expertise and support Salesforce users.
• Review and vet all new technology and software platforms being considered for use in support of Academic Affairs.
• Collaborate with the Academic Affairs IT team managing the other IT related needs for AA.
• Act as a primary point of contact between the IT department and Graduate Studies. Collaborate with IT project managers and resources to ensure project success.
• Lead the Graduate Studies Tech Support & Data Management team. Supervise student worker(s) and other staff as necessary.
• Oversee IT software upgrades within Graduate Studies and Academic Affairs and support campus-wide technology ventures on behalf of the division as needed.
• Represent WPI Academic Affairs at national and regional conferences as needed.
• Collaborate with other campus offices to ensure appropriate use of shared data. Offer technical expertise in the form of training and trouble-shooting to other related departments on an as-needed basis.
• Maintain highest level of technical currency through documentation, research, experimentation and exchange of information.
• Interface with software vendors as needed to research, implement and support new tools and to troubleshoot technical issues.

Requirements:

• Bachelor's Degree with major or minor in an analytical, technical or engineering discipline required.
• Minimum of 3 years work experience.
• Demonstrated track record of effective project management.
• Strong working knowledge of conditional/Boolean logic.
• Strong sense of business needs and the ability to identify pain points that impede success.
• Substantial IT knowledge and experience in relevant areas and a high degree of integrity relative to computer security and confidentiality of information required.
• Strong customer service, interpersonal, organizational, team building and communication skills; the ability to communicate effectively with people at varying levels of computer literacy; and the ability to establish collaborative working relationships at all levels of the university is required.
• Experience with Salesforce or other CRM implementation a plus.

FLSA STATUS
United States of America (Exempt)

WPI is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We are seeking individuals with diverse backgrounds and experiences who will contribute to a culture of creativity and collaboration, inclusion, problem solving and change making.

To apply, visit: https://wpi.wd5.myworkdayjobs.com/en-US/WPI_External_Career_Site/job/Worcester/Business-Systems-Analyst_R0001086

About WPI
WPI is a vibrant, active, and diverse community of extraordinary students, world-renowned faculty, and state of the art research facilities. At WPI, we have competitive and comprehensive benefits, including health insurance, long-term care, retirement, tuition assistance, flexible spending accounts, work-life balance and much more.

Diversity & Inclusion at WPI
WPI is committed to creating an inclusive workplace where everyone feels valued and respected; a place where every student, faculty and staff member can be themselves, so that they can study, live, and work comfortably, to reach their full potential, and make meaningful contributions in order to meet departmental and institutional goals. WPI thrives on innovative practice and welcomes diverse perspectives, insight, and people from diverse lived experiences, to enhance the community environment and propel the institution to the next level in a competitive, global marketplace.





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