Desktop Analyst
- Employer
- South University
- Location
- South University Richmond, VA, 2151 Old Brick Road, Glen Allen, Virginia, United States of America
View more
- Institution Type
- Four-Year Institution
Job Details
South University, the right direction for a brighter future.
Benefits:
*Medical
*Dental
*Vision
FSA/HSA
Tuition Assistant Program
Long/Short Term Disability
Life Insurance
Employee Assistance Program
401K
Generous Paid Time Off
12 Paid Holidays
* includes domestic partner coverage
POSITION SUMMARY: This position encompasses general life cycle management of administrative computing technology; this management includes, but is not limited to, researching new technology, securing quotes and appropriately assisting in procurement processes, tracking and accountability of equipment, general support and maintenance of equipment, and adhering to specific guidelines for decommissioning and disposal of Desktop Services managed Technology.KEY JOB ELEMENTS:
- Responsible for providing day to day equipment management and support as well as provide astute and professional end user support.
- Adhere to and execute documented Desktop policies, processes and procedures.
- Answer user inquiries regarding computer software or hardware operation to resolve problems and document work in the ticketing system.
- Install and perform moderate to complex repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Prepare equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Assist with the training of users regarding the proper use of hardware or software.
- Support remote users including remote desktop management tools and implementation.
- Provide tactical and strategic input on desktop related projects.
- Occasional travel between regional locations will be required.
- Other duties as assigned.
- An Associate’s or Bachelor’s degree or technical institutes degree/certificate in Information Technology, Information Systems, Computer Science, or related technology field required.
- Experience with emphasis in desktop operations and design preferred.
- Understanding of advanced desktop infrastructure, commonly used concepts, practices and procedures preferred.
- Customer service orientation and strong verbal and written communication skills.
- Expert knowledge of Microsoft Office and Adobe Products, current Windows and Apple operating systems as well as prevalent mobile device operating systems preferred
- Knowledge of endpoint and security management systems (Altiris, SEP) preferred
- Experience with desktop imaging and configuration of PC and Apple computers preferred
- Experience supporting printers and scanners.
- Familiarity with IP phone and Video Conferencing technology (Avaya, Siemens, Polycom).
- Strong organization, prioritization, self-motivation, and problem resolution skills.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.
South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.
Other detailsRequired EducationAssociate Degree Apply Now
- South University Richmond, VA, 2151 Old Brick Road, Glen Allen, Virginia, United States of America
Organization
Established in 1899, South University (www.southuniversity.edu) is a private, non-profit academic institution dedicated to providing educational opportunities for the intellectual, social and professional development of a diverse student population. South University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award associate, baccalaureate, masters and doctorate degrees.
The University traces its heritage to 1899, when Dr. John Draughon established Draughon’s Practical Business College in Savannah, Georgia. Over the past century-plus, South University has experienced continued growth transforming from a two-year college into a university offering undergraduate and graduate degree programs. South University’s approach to higher education, and the resulting varied academic experiences, provides students with the pragmatic approach necessary to create the foundation for personal and professional fulfillment.
South University provides a learning environment, both on-campus and online, that helps students identify goals and the means to achieve them. With this philosophy in mind, students can learn by interacting with a community of faculty, staff and administration dedicated to South University’s academic purpose. South University offers more than 50 academic programs across its nine campuses and through online programs.
The University’s academics are organized across five colleges: Arts and Sciences, Business, Health Professions, Nursing and Public Health, Theology – and a School of Pharmacy. With the introduction of South University, Online Programs, students can pursue both undergraduate degree and master’s degree programs ranging from the areas of Criminal Justice to Business – giving South University students more opportunities to make a difference, both personally and professionally.
- Website
- http://www.southuniversity.edu/
- Telephone
- 9122018104
- Location
-
709 Mall Blvd
Savannah
GA
31406
US
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