Well-Being Coach/Student Support Specialist

Job description

Well-Being Coach/Student Support Specialist

Stanford University

Job Number:

Well-Being Coach/Student Support Specialist

This is a 3-year fixed term position which may be extended if funding continues.

Well-Being at Stanford (a department of Vaden Health Services) is looking to hire a Well-Being Coach to support students served by community centers and ethnic theme dorms who are in need of mid-level, non-clinical, mental health and well-being support. This position will work with students to identify life goals, facilitate personal growth, build coping skills and resilience, promote engagement in campus communities, and provide support with respect to other personal and academic concerns, as needed.

The coach for community centers and ethnic theme dorms will work with the seven community centers and four ethnic theme dorms, serving a diverse student population including undergraduate and graduate students. The coach will also work with the center directors in outreach and educational programs. This position will interface with colleagues from across student affairs, especially from the Graduate Life Office, ResEd, and CAPS; academic programs, Academic Advising, and the Office of the Vice Provost for Undergraduate Education.

The coach will focus on students who can benefit from non-clinical interventions such as: value identification, coping skills, stress management, or problem-solving. These challenges may include: adjusting to school, non-clinical levels of depressive symptoms, stress, anxiety, grief and loss, interpersonal conflict, relationship issues, adjustment issues, lack of confidence, procrastination, and an intersection of these themes with students' personal identity and development. The coach will serve in a proactive manner, actively reach out to students, and serve as a resource to meet student needs before the onset of a crisis or emergency.

The coach will collaborate with campus partners and student affairs colleagues to develop and provide relevant/timely programs and services to students. These may include developing and leading support groups, workshops, informational sessions in addition to the core work of individual coaching sessions with students. These non-clinical interventions will be student-centered and issue-based with goals of personal empowerment, well-being, and success through positive support and skill-enhancement. This position will function as part of a cohort of well-being professionals who will serve distinct segments of the Stanford student community, including: graduate students, undergraduate students, and students who are served by the community centers/ethnic theme houses.

In this role, you will:

  • Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsel students on sensitive and confidential issues.
    • Receive student referrals related to non-clinical levels of depressive symptoms, stress, anxiety, grief and loss, interpersonal conflict, relationship issues, adjustment issues, lack of confidence, procrastination, and personal identity development. Provide timely follow-up and consultation for students and campus partners.
    • Provide direct service to students including, but not limited to: teaching new coping and other relevant skills, stress management, provide positive support, problem-solving, developing and facilitating support groups, or personal coaching to assist students in addressing non-clinical mental health, personal and interpersonal issues, and making appropriate choices and decisions.
    • Assess and differentiate coping and/or social skills deficit from psychopathology in order to develop individualized behavioral plans for effective support and/or coaching.
    • Provide on-going psychosocial assessment to recognize the need for referral for case management and/or clinical treatment.
  • Provide advice to students on a range of issues, in order to assist them in making appropriate choices and decisions.
    • Assess and refer students to appropriate resources with University partners (for example: BEAM, CTL, relevant academic courses/resources, non-psychological support partners)
  • Collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues.
    • Attend meetings with key partners, as appropriate. Participate in cohort meetings with co-coaches and develop best practices for meeting, communication, and working with campus partners.
  • Provide guidance and counsel, oversee and develop a wide range of programs and services, analyze effectiveness and make recommendations for future programs.
    • Design methods for assessing work with students and delivering regular reports on student cases, trends, and patterns across the student populations served. Assess student information in multiple databases
    • Develop quarterly reports to capture trends among the students served. These reports will be shared with residence deans, academic advisors, and other campus stakeholders to better understand the mid-level social and emotional needs of students served.
  • Participate in training student staff, designing in-service training or workshops throughout the academic year, and develop opportunities for students to engage on topics of wellness and well-being across the residences.
  • Develop and implement plans for outreach efforts, develop and maintain external community and university liaison relationships, represent department and university at meetings and events.

To be successful in this role, you will bring:

  • Bachelor's degree and three years of relevant experience, or combination of education and relevant experience in one or more of the following fields: social work, mental health care, life coaching, or health and wellness consulting and programming.
  • Knowledgeable of college student mental health issues and diagnoses.
  • Demonstrated ability and experience to work proactively to mitigate the potential for a student emergency/crisis by working to consult, discuss, assess student issues, stress, mental health status in order to develop effective support/coaching plan or referral.
  • Demonstrated experience providing personal coaching, developing and facilitating support groups.
  • Understanding of FERPA and privacy laws when working with sensitive student information.
  • Experience serving as a mandated reporter for the purposes of Title IX, Clery Act, and the California Education Code.
  • Strong analytical and problem solving skills to review and analyze complex information.
  • Advanced computer skills, including experience with Microsoft Office Suite.
  • Advanced customer service skills.
  • Relevant computer systems/technology experience.
  • Understanding of financial transactions.
  • Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.

    In addition, our preferred requirements include:

    Student Support Specialist for Undergraduate Students
  • Prior experience working with undergraduate students on a wide-range of issues related to their social and academic experiences.
  • Experience working with a large student population mostly housed on-campus with some students living off-campus and participating in away programs along with study abroad programs.
  • Experience working with academic programs and faculty.
  • Knowledge of typical undergraduate services across a college campus.

    Student Support Specialist for Community Centers and Ethnic Theme Dorms
  • Prior experience working with both graduate and undergraduate students on a wide-range of issues related to their social and academic experiences as it relates to diverse student identities.
  • Experience working with a large range of constituents including students, student leaders, staff, and faculty.
  • Experience applying identity development frameworks and the ability to understand and discuss diversity, inclusion, and social justice concepts.

    Some work may be required on weekends and evenings.

    Why Stanford is for You
    Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

  • Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
  • A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
  • A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
  • Discovery and fun. Stroll through historic sculptures, trails, and museums.
  • Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!

    The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

    Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

    Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

    Please write a cover letter that highlights your interest in the position for further consideration.

    Additional Information
    • Schedule: Full-time
    • Job Code: 7502
    • Employee Status: Fixed-Term
    • Grade: H
    • Requisition ID: 87358


    Location: Vice Provost for Student Affairs, Stanford, California, United States
    Classification Level:

    To be considered for this position please visit our web site and apply on line at the following link: stanfordcareers.stanford.edu

    Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

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    Job No:
    Posted: 9/24/2020
    Application Due: 11/20/2020
    Work Type: