Associate Director, Financial Aid for Data Automation

Job description

Functional Title:

Associate Director, Financial Aid for Data Automation

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Job Description Summary:

The University of La Verne is a private not-for-profit university founded in 1891 located in La Verne, California. The core values that we live by are Ethical Reasoning, Diversity and Inclusivity, Lifelong Learning and Community and Civic Engagement.

If you’re passionate about these values, join us at the University of La Verne!

Reporting to the Director of Financial Aid, the Associate Director, Financial Aid for Data Automation is responsible for managing and processing all automated components in the life cycle of a financial aid applicant/recipient.

Specific Duties:

  • Prioritize and manage Financial Aid data systems activities in an effective and efficient manner, ensuring optimal use. Provide proactive recommendations to data collection issues through workflow analysis and data collection and processing enhancement. Develops, coordinates and supports policies, procedures, automated processes, systems, and controls in accordance with federal and state regulations and institutional financial aid packaging specifications.
  • Work closely with Information Technology on project management, testing, training for Banner upgrades, migration, and new functionality implementation. Translate business process needs between end users and programmers.
  • Obtain, keep current, and fully leverage knowledge of business process analysis methodology, process, tools, and administration to advance standardization, documentation, and training. Engage in regular and continuous data audits to uncover and correct security and integrity issues.
  • Ensure data standards are widely known and used within Financial Aid. Manage complex communication flows through multiple channels among multiple constituents. Provides expert knowledge and development within the Banner Financial Aid Module for reporting, analysis, automation, and processes including but not limited to: data importing and exporting; student eligibility coordination; student data groupings for tracking requirements, cost of attendance budgeting, and financial aid awarding and disbursement; funds management; etc.
  • Participate on several cross-functional teams including service as a Data Steward for institutional Data Governance, and on the Enterprise Applications User Group.
  • Report writing. Develop reports and provide data as needed within the office and for colleagues within the University. Pull data to complete reports for external constituents.
  • Be a culturally competent employee who attends/completes mandatory diversity and inclusivity trainings as provided by the university.
  • Other duties as assigned

Minimum Qualifications:

  • Bachelor’s Degree
  • 5 years of experience making data driven decisions, which require strong analytical skills to monitor unit functions and implement continuous process improvement plans
  • 5 years of expert quantitative analysis with demonstrated use of skill and experience in project management. Experience in automated process flow analysis, set up, and issue resolution
  • 5 years of customer service experience with a commitment to exceptional quality in an environment with high levels of accountability.
  • Requires interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization and with outside vendors. Possess excellent documentations skill for reports and workflow processing.
  • Working knowledge of data management software and database systems
  • Must be self-motivated, able to learn quickly, meet deadlines and demonstrate problem solving skills.
  • Excellent analytical skills to define and re-engineer business process to maximize the capabilities of technology without sacrificing the functional experience, business process flow, efficiencies or effectiveness. Statistical analysis and/or math skills
  • Ability to represent the department and University in a friendly, courteous, and professional manner. Ability and willingness to be responsible for the Financial Aid Office in the absence of the Director and Associate Director. Ability to establish and maintain effective work relationships with students, faculty, staff and the general public.

Preferred Qualifications:

  • Experience with Ellucian Banner, Technolutions Slate, and SQL
  • Experience working with Federal Financial Aid programs and / or experience working In or with a Financial Aid Office.
  • Functional and/or technical knowledge of CRM systems and operations

Benefits Summary:

Salary will be commensurate with experience and internal equity. Benefits include a comprehensive health and wellness plan, tuition remission program for employee, spouse, and dependent children, a generous 10% contribution to the University’s 403B retirement plan, and a generous time off plan.
Employment is contingent upon successful completion and clearance of a background check and employment verification.

U.S. News & World Report rates La Verne Online No. 1 in California for the third consecutive year and 24th best in the country. Washington Monthly’s 2016 “America’s Best Colleges for Adult Learners” rankings place La Verne No. 3 among private, 4-year institutions in California.
La Verne is Tier 1 in U.S. News 2017 “America’s Best Colleges” National University rankings for the seventh straight year, and again made Forbes “America’s Top Colleges” rating (WASC Accredited).


La Verne Central Campus

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Job No:
Posted: 9/24/2020
Application Due: 12/10/2020
Work Type: Full Time