DescriptionAbout Us
As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to our community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, we support a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research. 
We seek employees who bring passion, are highly collaborative, and thrive in a dynamic, diverse, and inclusive team. We work in a highly agile environment with a focus on quality and achieving real impact with our work. We are excited to have a team with a rich mix of experiences, with people who bring innovative approaches to their work, an excitement for looking at things from new angles, and a spirit of continuous improvement. Finally, we seek employees who embrace and live our core values of respect, recognition, communication, commitment, trust, innovation, and service. If this sounds like you, we invite you to apply.

Mass General Brigham’s board and system-wide executive leadership are making significant investments in enterprise data and digital health, enabling innovation and transformation in the delivery of health care, research and discovery. By building out core digital and data capabilities, we are supporting the achievement of Mass General Brigham’s mission to drive growth and innovation in inpatient, ambulatory, and digital care. We are at the start of this journey and we are looking for talented individuals from across the nation to join us in transforming healthcare and in achieving the expected outcomes of this strategy: improved patient care, quality of care, patient engagement, and efficiency in the delivery of healthcare with excellence.

In the achievement of these goals, Mass General Brigham’s data and analytic teams are working together to build a system-wide data ecosystem. We are both leveraging current assets and building new, integrated solutions to provide a holistic set of industry-leading data and analytic capabilities, supporting Artificial Intelligence (AI), Machine Learning (ML), and real-time insights. Teams from Data and Analytics, Research Analytics, Clinical Data Science, and Information Systems are collaborating to build this new data and analytic ecosystem. To ensure success of this effort, Mass General Brigham is standing up a new Data and Analytics operating model with a goal of driving a level of standardization for data and analytic operations across the teams involved.

The value of investments in data and analytics were proven out during our response to COVID-19 as these investments were leveraged to stand up new reporting and analytic capabilities to support executive and clinical leadership on managing the pandemic. Our broad data and analytic community has come together across Mass General Brigham ’s 14 healthcare sites with shared urgency, delivering analytic tools to our system that drove timely insights in both clinical and operational domains, resulting in effective delivery of critical care and in organizational efficiencies during a time of reduced resources. 
Mass General Brigham’s main office is in Somerville, MA. We are currently working as a fully-remote team due to COVID-19 and encourage applications from across the US as telecommuting becomes part of our new normal. We are committed to building an engaged, inclusive community and offer a variety of opportunities to come together virtually and facilitate learning and collaboration. 

Summary
This individual would be a member of the DAO Program Management team, reporting to the Technical Program Management Director. The team will have 3 resources within the DAO responsible for monitoring and managing the execution of strategic projects across all DAO workstreams. We play a critical and dynamic role coordinating across teams internal & external to the DAO to streamline processes, centralize reporting, and drive consensus among cross-functional teams. Within the DAO, we work closely with DAO Managers and the Senior Leadership Team to validate priorities, mitigate risks & manage dependencies, and manage the fiscal year budget and staffing plan.

The primary function of the role is to lead transformational projects to continually improve project implementation & operational processes. The priority focus area for this role in Year 1 is to drive standardization of platform operational processes & tools across the department. Examples include change management, release management, and metrics reporting. Role priorities will evolve as the scope of the department continues to grow and new strategic projects kick off.

Principle Duties and Responsibilities

• Lead cross-functional technical & operational workgroups in a remote working environment
• Collaborate with teams to develop standard processes and best practices
• Create and maintain documentation including process flow diagrams, guiding principles, and standard operating procedures
• Define workstream & platform operational KPIs and establish reporting scorecard to track progress
• Work with IT and other technical teams to drive application configuration and data integration required to support harmonized processes
• Manage process improvement backlog and prioritize with input from DAO leaders
• Prepare project plans and coordinate completion of deliverables
• Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration

QualificationsRequirements and Preferences

• At least 5 years of experience with program or project management in a technical field
• Advanced working knowledge of Microsoft Office Suite and Project Management tools (Examples: Jira, TFS, Azure Dev Ops, Service Now)
• Ability to effectively conduct meetings, formal & informal
• Ability to lead cross-functional workgroups including members at all levels, and drive consensus
• Ability to adapt to frequent changes in priorities and demonstrate the ability to manage many moving pieces and projects simultaneously
• Excellent verbal and written communication skills
• Experience with process redesign & standardization
• Experience as a Scrum Master is a plus
• Familiarity with ITIL framework is a plus
• May require travel to other Mass General Brigham Sites

Working Conditions
MGB has implemented special remote working policies due to COVID-19. These policies are subject to change; however, it is currently expected that this position will work remotely (e.g. from home) full time through June 2021

If Onsite

• Possible local travel to Partners sites, vendors, and conferences
• Normal office working conditions. The noise level in the work environment is quiet to moderate.
• While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Primary Location: MA-Somerville-PHS Assembly Row
Work Locations:
PHS Assembly Row (PHSSomervilleAssembly)
399 Revolution Drive
Somerville, 02145


Job: Professional/Managerial
Organization: Mass General Brigham(PHS)
Schedule: Full-time
Shift: Day Job
Employee Status: Regular
Job Posting: Sep 23, 2020