Scrum Master, Clinical Operations, Enterprise Data & Digital Health
- Employer
- MGH Institute of Health Professions
- Location
- Boston, MA
View more
- Institution Type
- Four-Year Institution
Job Details
As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to our community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We seek employees who bring passion, are highly collaborative, and thrive in a dynamic, diverse, and inclusive team. We work in a highly agile environment with a focus on quality and achieving real impact with our work. We are excited to have a team with a rich mix of experiences, with people who bring innovative approaches to their work, an excitement for looking at things from new angles, and a spirit of continuous improvement. Finally, we seek employees who embrace and live our core values of respect, recognition, communication, commitment, trust, innovation, and service. If this sounds like you, we invite you to apply.
Mass General Brigham’s board and system-wide executive leadership are making significant investments in enterprise data and digital health, enabling innovation and transformation in the delivery of health care, research and discovery. By building out core digital and data capabilities, we are supporting the achievement of Mass General Brigham’s mission to drive growth and innovation in inpatient, ambulatory, and digital care. We are at the start of this journey and we are looking for talented individuals from across the nation to join us in transforming healthcare and in achieving the expected outcomes of this strategy: improved patient care, quality of care, patient engagement, and efficiency in the delivery of healthcare with excellence.
In the achievement of these goals, Mass General Brigham’s data and analytic teams are working together to build a system-wide data ecosystem. We are both leveraging current assets and building new, integrated solutions to provide a holistic set of industry-leading data and analytic capabilities, supporting Artificial Intelligence (AI), Machine Learning (ML), and real-time insights. Teams from Data and Analytics, Research Analytics, Clinical Data Science, and Information Systems are collaborating to build this new data and analytic ecosystem. To ensure success of this effort, Mass General Brigham is standing up a new Data and Analytics operating model with a goal of driving a level of standardization for data and analytic operations across the teams involved.
The value of investments in data and analytics were proven out during our response to COVID-19 as these investments were leveraged to stand up new reporting and analytic capabilities to support executive and clinical leadership on managing the pandemic. Our broad data and analytic community has come together across Mass General Brigham ’s 14 healthcare sites with shared urgency, delivering analytic tools to our system that drove timely insights in both clinical and operational domains, resulting in effective delivery of critical care and in organizational efficiencies during a time of reduced resources.
Mass General Brigham’s main office is in Somerville, MA. We are currently working as a fully-remote team due to COVID-19 and encourage applications from across the US as telecommuting becomes part of our new normal. We are committed to building an engaged, inclusive community and offer a variety of opportunities to come together virtually and facilitate learning and collaboration.
Role Summary
The Scrum Master, Clinical Operations is responsible for a large Scrum Team focusing on projects that boost the efficiency and effectiveness of hospital clinical operations. The incumbent will coach the team and product owner to enhance performance, facilitate the scrum events effectively and repeatedly, protect the team from interruptions, make work visible to the team and stakeholders and ensure impediments are removed. Partnering with other scrum masters, the Agile Coach and the Director of Agile Transformation, the Scrum Master, Clinical Operations is helping to transform the MGB Data Analytics Organization into agile. S/he will drive organizational agility using strong Agile delivery knowledge, agile life cycle management tools and experience working with multiple teams to teach, coach, mentor, and facilitate the adoption of an agile mindset and agile frameworks such as Scrum, Kanban, SAFe, Spotify, LeSS, DAD or any other needed frameworks that will help enable agility for our entire organization which is a complex, multi-campus organization.
Principal Duties & Functions
- Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
- As the scrum master, you are responsible for facilitating all scrum events including Sprint Planning, Daily Scrums, Sprint Reviews, Retrospectives; assisting product owners in translating project vision and business objectives into a backlog; tracking the team’s progress against prioritized work; removing impediments for the team; and identifying risks to the team and management.
- You ensure productivity by fostering team creativity, empowerment, and accountability, and you assist with work and prioritization, as well as the continuous improvement of DAO processes.
- In addition, the scrum master advances the role of Agile practices across the DAO by leading/participating in training and by coaching teams.
- Manage project dependencies and timelines while reporting status and issues and risks to appropriate audiences
- Collaborates with other MGB departments as needed, on an ongoing basis
- Represents DAO on internal and external committees or task forces as needed
- Assist in the Agile Coach in leading the company transformation from traditional waterfall methodologies to Agile / Scrum practicesWorks with other scrum masters and Agile Coach to scale efforts and Agile programs
- Assist in the creation and delivery of Agile training for business and Agile team members.
- Define, publish and review the team velocity and happiness metrics
- Anticipate risks and issues, address all challenges, mitigate risks and issues and escalate to appropriate parties where required
- Develops and maintains stakeholder relationships supporting Agile product development
- Works with business partners and Product Owner to implement transformation efforts and ongoing programs
- Continued support of Agile Program by fostering collaboration and the use of best practices.
- Promote and contribute to internal and external communications, improving transparency, and radiating information
- Identifies and acts on opportunities for continuous operational and team improvement
- Facilities Agile health checks to help teams develop and grow in their Agile journeys
- Embraces servant-leadership and displays behaviors that come with the key mindset shifts associated with being Agile
- Keeps informed and educated about industry trends concerning Agile methodologies
QualificationsRequirements & Preferences
- Bachelor’s degree required with five plus years of healthcare management or related experience
- Scrum Master certification preferred
Skills Abilities & Competencies
- (Must be realistic, neither overstated nor understated, and related to the essential functions of the job.)
- Possess strong interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization
- Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds an levels within and external to the organization
- Strong problem solving and negotiation skills
- Ability to effectively conduct meetings, both formal and informal
- Requires minimal direction from leadership and possesses the ability to learn quickly
MGB has implemented special remote working policies due to COVID-19. These policies are subject to change; however, it is currently expected that this position will work remotely (e.g. from home) full time through June 2021.
If Onsite:
- Possible local travel to Partners sites, vendors, and conferences
- Normal office working conditions. The noise level in the work environment is quiet to moderate.
- While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Primary Location: MA-Somerville-PHS Assembly Row
Work Locations:
PHS Assembly Row (PHSSomervilleAssembly)
399 Revolution Drive
Somerville, 02145
Job: Professional/Managerial
Organization: Mass General Brigham(PHS)
Schedule: Full-time
Shift: Day Job
Employee Status: Regular
Job Posting: Sep 23, 2020
Organization
MGH Institute of Health Professions in Boston is an innovative and interprofessional graduate school with post-baccalaureate, direct entry-level master’s and doctorate, and post-professional programs in Nursing, Occupational Therapy, Physical Therapy, Physician Assistant Studies, Speech-Language Pathology, Health Professions Education, and a PhD in Rehabilitation Sciences. The only degree-granting affiliate of the Partners HealthCare System, the MGH Institute offers its more than 1,500 students unparalleled opportunities to learn and work alongside expert practitioners in a variety of hospital, clinical, community, and educational settings. The school, which has graduated more than 5,400 students since its 1977 founding by Massachusetts General Hospital, is fully accredited by the New England Association of Schools and Colleges (NEASC). Several programs are highly ranked by U.S. News & World Report and the school has been named for the past six years as a Great College to Work for by The Chronicle of Higher Education.
The MGH Institute of Health Professions is located at the Catherine Filene Shouse Building in Boston's historic Charlestown Navy Yard. Originally built in 1866, a complete interior renovation of the Shouse Building was completed in 2001, providing a state-of-the-art working and learning environment. The building also houses The Children's Quarters, which offers kindergarten and preschool daycare to both staff and students of the Institute and the Charlestown community. We employ more than 200 faculty, administration, and staff, and offer competitive salaries and a comprehensive benefits package. The MGH Institute of Health Professions is an equal opportunity employer
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