Student Assistance Coordinator

Job description

Student Assistance Coordinator
University of Puget Sound
Job ID: 5464
Full/Part Time:
Regular/Temporary: Staff Posting Details

Appointment: Regular, part-time, (0.833 FTE) this position is anticipated to be 11 months (August - June).

Position Summary:

The Student Assistance Coordinator facilitates student access to care through providing care coordination for students seeking medical and counseling support, with the goal of improving student wellness to enhance student learning and success, and improve retention. This position contributes to creating an inclusive and civil community and conveys a passion for student development, crisis intervention, and wellness for the purpose of student learning and success.

The Student Assistance Coordinator is a specialized position that blends collaboration and consultation with colleagues and care providers within the college as well as care providers and agencies off campus to identify and coordinate a range of support for students who are experiencing challenges that impede their academic success. The Student Assistance Coordinator creates and maintains a culture of proactive care for students of concern across faculty, staff, and student community members by providing coordination of student referrals on and off campus, with special focus on off campus referrals.

Nature and Scope

This position reports to the Director of Counseling, Health and Wellness Services. This position is part of an interdisciplinary team that provides support and outreach to students. The Student Assistance Coordinator will be knowledgeable about community mental health resources and other community services in Pierce County and surrounding areas, making student referrals as needed.

The position refers students to appropriate providers and services and provides direct services and support (i.e., case management) with a specific caseload of students to assist in navigating a variety of complex situations that may impact a student's ability to function successfully. The Coordinator will help facilitate a student's access to, and appropriate use of, community services. While strong, supportive relationships may develop with students, the Coordinator does not engage in individual therapeutic relationships.

Essential Job Functions and Responsibilities:

  • Provide coordination of student referrals, systems development for tracking of cases.
  • Provide general case management addressing the off campus needs of students in distress, including but not limited to: mental health issues, physical health issues, victimization, life traumas, and other barriers that may impede a student's success.
  • Develop and maintain relationships with local treatment providers, hospitals, victim advocate resources, and law enforcement agencies as appropriate to supporting students.
  • Develop and maintain relationships with insurance navigators, DSHS offices, or other community organizations in order to facilitate navigation of medical insurance and decrease food and housing instability.
  • Assist with prior authorizations for medications and off campus imaging.
  • Work with students to identify and develop a success plan using off campus referrals to support their continued success at the college.
  • Respond to student/parent inquiries and concerns.
  • Consult with faculty, staff, and parents as needed.
  • Provide transitional support for off-campus referrals for students when they re-enroll after a stop out due to an issue of concern.
  • Assist referred students and students who self-refer in making use of community resources; included but not limited to, helping students connect with appropriate offices, generating referrals, and following up as needed with offices to which the student has been referred.
  • Advise and collaborate as needed with the Director of the Office of Rights and Responsibilities.
  • Provide outreach and presentations to increase awareness of Student Assistance Program resources and protocols.
  • Other duties as assigned

Knowledge, Skills, and Abilities
  • Knowledge of general needs of college students, developmental stages, and risk factors for college student population.
  • Knowledge of college student health, mental health and issues related to college substance use.
  • Knowledge and skill utilizing student development and case management models to aid in the personal growth and development of students.
  • Ability to effectively work with students who have psychological disorders and to respond to crisis and high-risk situations related to students.
  • Ability to work with distressed individuals in a higher education setting providing advice, guidance, and support.
  • Ability to create, organize and maintain confidential records and information; ability to clearly explain and act in accordance with the terms of HIPAA and FERPA regulations for protection of student records.
  • Ability to work and interact well with students and staff across social, racial, ethnic, class, sexual orientation, gender identity, disability, age, religious and political differences in addition to an evident personal and professional commitment to diversity. Knowledge of how these aspects of students' life experiences may be relevant to crisis situations.
  • Communication skills to listen, speak, and write effectively about sensitive subjects, including interviewing skills to elicit and synthesize information, and to effectively confront difficult situations and individuals.
  • Critical thinking and applied problem-solving skills to address complex and sensitive situations.
  • Technical skills in utilizing computer software for word processing and document formatting, spreadsheets, databases, email, calendar, publication and web technologies.
  • Ability to prioritize daily work, handle competing demands, and meet deadlines.
  • Ability to maintain professional and legal confidentiality with a solid understanding of the state and federal laws governing confidentiality.
  • Knowledge and familiarity with local medical and community resources and support networks.

  • Bachelor's degree preferred. Equivalent combination of experience and education may be considered in lieu of Bachelor's degree.
  • Two years full-time professional experience with responsibilities associated with addressing health and mental health issues and/or health education and prevention services.
  • Experience working in a medical or mental health role in a higher education setting
  • Ability to respectfully work, communicate and provide leadership within a diverse campus community

Compensation and Benefits: Decisions about starting salaries are made based on the extent and relatedness of the candidate's education and experience and on internal equity and market considerations.

Puget Sound offers a generous benefits package. For more information, visit:

Application Deadline: Interested individuals are encouraged to submit application materials no later than August 1, 2020 to ensure consideration.jSearch and selection procedures will be closed when a sufficient number of qualified candidates have been identified.

Required Documents:
  • Resume
  • Letter of Interest

Applications submitted without the required attachments will not be considered.

All offers of employment are contingent on successful completion of a background inquiry and if applicable for the position, drug screen, physical test and functional assessment.

Diversity Statement:
  • We acknowledge the richness of commonalities and differences we share as a university community; the intrinsic worth of all who work and study here; that education is enhanced by investigation of and reflection upon multiple perspectives.
  • We aspire to create respect for and appreciation of all persons as a key characteristic of our campus community; to increase the diversity of all parts of our University community through commitment to diversity in our recruitment and retention efforts; to foster a spirit of openness to active engagement among all members of our campus community.
  • We act to achieve an environment that welcomes and supports diversity; to ensure full educational opportunity for all who teach and learn here; to prepare effectively citizen-leaders for a pluralistic world.

Puget Sound is committed to an environment that welcomes and supports diversity. We seek diversity of identity, thought, perspective, and background in our students, faculty, and staff. To learn more please visit:

The University of Puget Sound is an equal opportunity employer.

How to Apply
For complete job description and application instructions, visit:

About Puget Sound
Puget Sound is a selective national liberal arts college in Tacoma, Washington, drawing 2,600 students from 48 states and 20 countries. Puget Sound graduates include Rhodes and Fulbright scholars, notables in the arts and culture, entrepreneurs and elected officials, and leaders in business and finance locally and throughout the world. A low student-faculty ratio provides Puget Sound students with personal attention from faculty who have a strong commitment to teaching and offer 1,200 courses each year in more than 40 traditional and interdisciplinary fields, including graduate programs in occupational and physical therapy and in education. Puget Sound is the only nationally ranked independent undergraduate liberal arts college in Western Washington, and one of just five independent colleges in the Pacific Northwest granted a charter by Phi Beta Kappa, the nation’s most prestigious academic honorary society. Visit "About Puget Sound" ( to learn more about the college.

As a strategic goal and through our core values, University of Puget Sound is committed to an environment that welcomes and supports diversity. We seek diversity of identity, thought, perspective, and background in our students, faculty, and staff. EOE/AA


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Job No:
Posted: 9/23/2020
Application Due: 9/28/2020
Work Type: