Benefits Functional Analyst

Job description

DescriptionEmployee Services provides the CU community with excellent services from recruitment to retirement. This office provides technical expertise while administering benefits, professional development, payroll, individual tax management, and strategic HR programs. The functional areas of Employee Services include Payroll, Technologies, Benefits, Retirement, Financial Education, Learning and Development, International Tax and Human Resources.

Position Summary:

The Benefits Functional Analyst represents the University of Colorado’s (CU) Employee Services (ES) as a Human Capital Management (HCM) expert and liaison to our campus partners and University Information Systems (UIS). This position provides system analysis, requirements definition, testing, troubleshooting, and support in the areas of Benefits Administration in Core HCM and is responsible for the development and maintenance of consistent and accurate documentation of system processes and issue resolution. The Benefits Functional Analyst actively consults and partners with Campus HR offices and the ES department to drive process improvement and provides day to day support of business needs. Additionally, this position provides production and troubleshooting support for system actions and issues related to daily processing in HCM while supporting new initiatives, driving best practices, and strategic change across the university. Successful incumbents require a strong human resources information system (HRIS)/HCM background with enterprise systems and benefit module experience, including base benefits, benefits administration, and benefits billing functionality.  

This position reports to the HRIS Assistant Director and is exempt from the State of Colorado Classified Staff system.

Duties and Responsibilities:

Duties and responsibilities of the position include, but are not limited to: 

  • Develops and maintains relationships with UIS and campus HCM stakeholders
  • Communicates with internal and external stakeholders regarding the resolution of HCM issues, requirements gathering, and providing status updates and presentations
  • Conducts HCM meetings regularly with the Benefits Administration department to provide project status updates
  • Applies knowledge of functional best practices and related technology trends to guide campuses toward appropriate Benefit/Payroll technology solutions
  • Initiates escalation procedures for incidents based on the agreed upon timelines and tracks tickets to closure
  • Ensures assigned tasks (incidents, service requests, identified problems, operational changes, enhancements etc.) are completed according to and within set targets
  • Works closely with ES and campus-based training specialists to ensure quality of step-by-step guides and module resources
  • Provides recommendations for setting goals and metrics for the HRIS and Benefits teams
  • Reviews new business processes and solution designs to ensure that cross-functional teams fully understand the impact of decisions made during a system configuration 
  • Gathers and documents business requirements, collaborates with the UIS technical team to review specifications, and conducts fit/gap analysis and design sessions
  • Creates testing documentation and performs appropriate user acceptance testing activities
  • Serves as a subject matter expert and provides oversight for PeopleSoft HCM-Benefits
  • Provides complete knowledge transfer to support teams before any production releases
  • Works closely with HRIS and Benefits teams by providing knowledge transfer to move tickets from intake to resolution and recommends additional development or troubleshooting with UIS, as necessary and based on business needs
  • Creates and maintains HCM functionality documentation, which includes “step-by-step" guides and resource material to be referenced by all HCM users through the University
  • Reports project status to Employee Services staff and leadership
  • Coordinates and collaborates with benefits vendors regarding eligibility and change files
  • Communicates changes and makes recommendations for new and current HCM and business processes
Who we are: System Administration, which also houses the Office of the President, is located in the uptown neighborhood of Denver with an office in Broomfield and a few smaller offices located on the campuses.  However, this position is located in Denver, with the possibility of being remote.  Many of our departments support the educational and research missions of the four University of Colorado campuses, but System Administration is not considered a campus. We provide diverse opportunities for professional development, innovation, and collaboration with talented staff and faculty.  Learn more about CU System Administration.

The University of Colorado has been proactive in response to the COVID-19 pandemic. You can visit our COVID-19 webpage for more information.

What we offer:

Salary: The hiring salary range has been established at $70,000-$74,000.

The University of Colorado has been financially impacted by the COVID-19 pandemic and has issued furloughs for select employee groups. This position may be subject to furlough. You can visit our furlough FAQ for more information.

Benefits: The University of Colorado offers an excellent benefits package including:

  • Medical: Multiple plan options
  • Dental: Multiple plan options
  • Additional Insurance: Disability, Life, Vision and Wellness
  • Retirement 401(a) Plan: Employer contributes 10% of your gross pay
  • Paid Time Off: Accruals over the year
    • Vacation Days: 22
    • Sick Days: 15
    • Holiday Days: 10
  • Tuition Benefit: System employees have the benefit on all campuses 
  • ECO Pass: RTD Bus and light rail service
  • Additional Perks & Programs: Click here to access a few more Perks and Programs
Click here to access our Total Compensation Calculator to see what your total rewards could be at CU. This position is a University Staff position.

More information on benefits programs, including eligibility, is available at

Knowledge, Skills, and Abilities:

To be successful in this position, candidates will need the following:

  • Knowledge of HCM applications, processes, and best practices
  • Ability to lead and assist with system integrations and Benefit business processes
  • Knowledge of current Benefits related legislation and processing requirements
  • Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details clearly
  • Analytical and problem-solving skills, including the ability to examine data and trends in order to produce results
  • Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal by sharing knowledge and strategy and maintaining constant communication
  • Customer service skills, including the ability to actively listen, address customer needs, defuse tense situations, and maintain an open, flexible, and friendly demeanor
  • Ability to create and execute test scripts for vendor-delivered and customized software packages in an integrated enterprise system setting
  • Ability to complete cross functional projects
  • Ability to work independently and as part of a team
  • Ability to work under pressure, manage multiple concurrent and competing tasks and responsibilities, and adapt to changing priorities while maintaining personal effectiveness
  • Ability to handle ambiguity and manage conflict
  • Ability to establish and maintain good working relationships with coworkers, supervisors, other University personnel, and the public
  • Ability to act as a project lead when appropriate

QualificationsMinimum Requirements:

  • Bachelor’s degree from an accredited institution of higher education, or equivalent professional experience (professional experience may be substituted for the educational requirement on a year-for-year basis)
  • Four (4) years’ experience providing production and troubleshooting support for an HRIS, which includes:
    • Experience documenting functional specifications
    • Experience with system and end user testing, including issue analysis and resolution
Preferred Qualifications

  • Bachelor’s or post-baccalaureate degree from an accredited institution of higher education in business, human resources, information systems, or related field
  • Seven (7) years’ experience providing production and troubleshooting support for an HRIS, as indicated above, which may also include one or more of the following:
    • Experience supporting benefits enrollment administration in an HRIS capacity
    • Recent experience with PeopleSoft HCM
    • Working knowledge of the Affordable Care Act and other recent benefits-related legislation
  • Experience working with or in government or an institution of higher education

Job Category: Human Resources
Primary Location: Denver
Schedule: Full-time
Posting Date: Sep 21, 2020
Unposting Date: Ongoing




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Job No:
Posted: 9/22/2020
Application Due: 12/30/2020
Work Type: