Tech Support Specialist I
- Employer
- University of the Pacific
- Location
- Stockton
View more
- Administrative Jobs
- Academic Affairs, Research Staff & Technicians, Institutional & Business Affairs, Clerical & Administrative Support, Technology, IT Support & Training
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
May include remote work. Work performed during business hours that may vary between the hours of 7:00AM-10:00PM, M-Sun, occasional overtime, after hours and/or weekend availability may be required to meet business deadlines. Willingness to work under occasional stress. Travel as required to work on all University campuses.
Position End DateOpen Date09/11/2020Close DateOpen Until FilledYesSpecial Instructions to ApplicantsFor first consideration please apply on or before September 25, 2020.
Primary PurposeManage, administer, and support school specific information technology (IT). Plan for new technologies and advise administration, faculty, and staff on appropriate information technology to meet Conservatory of Music needs.
Essential Functions1. Proactively manages and maintains computing services and equipment.
2. Advises Conservatory of Music faculty, staff, and administration on business and educational technology solutions.
3. Plans and implements Conservatory of Music specific IT projects to meet the needs of faculty, staff and students.
4. Excellent customer service skills with ability to communicate with a diverse group of customers, having differing levels of technical expertise, with patience and empathy, fostering trust.
5. Communicates clearly and effectively with users who have varying degrees of expertise.
6. Represent Conservatory of Music interests in interdepartmental and university wide technology planning processes.
7. Can serve at Customer Service intake desk to receive support requests in person, by phone or through other communications.
8. Address IT issues with equipment ranging from office workstations to specialized music production labs and studios.
9. Manages planned IT hardware refresh cycle.
10. Manages Conservatory of Music specific software licenses.
11. Administers Conservatory of Music specific servers and applications.
12. Provides technical assistance and support for the Conservatory of Music web site.
13. Logs each request received into the Pacific Technology Incident & Issue management System, maintains updates, and follows up to ensure customer satisfaction.
14. Provides training to faculty & staff on use of relevant technology and applications.
15. Other duties as assigned.
Minimum Qualifications•High School Diploma/GED, and two (2) years experience with computer hardware and software.
•Minimum one (1) year experience in Customer Service environment; or equivalent combination of education, experience and training is required.
•Net+, relevant experience or equivalent certification required.
•Experience managing software deployment in computer labs or business units.
•Excellent customer service skills with ability to communicate with a diverse group of customers, having differing levels of technical expertise, with patience and empathy, fostering trust.
•Familiarity with technology in music related fields.
•Strong knowledge and understanding of computer application support, equipment maintenance and repair, customer service skills for a Help Desk environment, network installations/operations, computer management and support, systematic troubleshooting, cable installation and system security.
•Understanding of networks (I.e. LAN’s, WAN’s).
•Understanding of Active Directory (I.e. Password Resets, Users & Computers).
•Proficiency in and knowledge of ServiceNow Incident Management System.
•Proficiency in and knowledge of Apple products and iOS.
•Proficiency in and knowledge of Microsoft Windows products and productivity software (Word, Excel, Outlook, PowerPoint) required.
• Knowledge of Linux systems desirable.
•Preferred ITIL Foundation Certification or successful completion of ITILtraining and certification within introductory period.
•Excellent verbal and written communication skills.
•Ability to accept responsibility for managing assigned tasks, with follow-through to ensure successful completion.
•Ability and willingness to establish and maintain effective working relationships with others.
The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Extended periods of sitting with repetitive hand/wrist motion while keying on computer or using phone. Frequent walking and standing required. May require occasional, bending, stooping, squatting, reaching and occasional climbing of ladders and stairs. Simple grasping, frequent use of computer keyboard. Ability to lift/carry up to 25 lbs.
Work Environment/Work Week/Travel:
Work is primarily performed in a standard office environment and/or machine room with exposure to noise and cooler temperatures. May include remote work. Work performed during business hours that may vary between the hours of 7:00AM-10:00PM, M-Sun, occasional overtime, after hours and/or weekend availability may be required to meet business deadlines. Willingness to work under occasional stress. Travel as required to work on all University campuses.
Valid driver’s license required. Incumbent must also be able to meet the University’s fleet rules and be eligible to drive for University business. The University and its insurance carrier reserves the right to exclude applicants based on their driving record.
Hiring RangeCommensurate with experience, non-exemptBackground Check StatementAll applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.
AA/EEO Policy StatementUniversity of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.
Posting Specific QuestionsRequired fields are indicated with an asterisk (*).
- * Do you have a High School Diploma/GED, and two (2) years experience with computer hardware and software?
- Yes
- No
- * Do you have at least one (1) year of experience in a Customer Service environment; or equivalent combination of education, experience and training?
- Yes
- No
- * Do you have Net+, relevant experience or equivalent certification?
- Yes
- No
- * Do you have experience managing software deployment in computer labs or business units?
- Yes
- No
- * Are you currently excluded from participation in Medicare, Medicaid or any other Federal health care program?
- Yes
- No
- * Have you received notice that you are under review for possible exclusion from Medicare, Medicaid or any other Federal health care program?
- Yes
- No
- * How did you first learn about this employment opportunity?
- University of the Pacific Website
- Asianlife.com
- Blackperspective.com
- CentralValleyJobs.com
- Craigslist
- Dice.com
- Higheredjobs.com
- Hispanic-Jobs.com
- Indeed.com
- Insidehighered.com
- Lgbtconnect.com
- Metrochamber.org
- Monster.com
- Thelaa.org
- SimplyHired.com
- Workplacediversity.com
- Association of American Colleges and Universities (AAC&U)
- Chronicle of HIgher Education
- Diverse Issues in Higher Education
- EDUCAUSE
- Higher Education Recruitment Consortium (HERC)
- Higher Education Recruitment Consortium - Northern California (NorCal HERC)
- Modesto Bee
- Pacific Employee
- Personal Referral
- Professional or Association Listserv
- Publication or website from a professional organization
- Sacramento Bee
- San Francisco Chronicle
- Stockton Record
- Agency Referral
- Other Online Job Board
- Resume
- Cover Letter/Letter of Application
- Other Document
Organization
Since its founding in 1851 as California’s first chartered university, University of the Pacific has been transforming the lives of students, enhancing the vitality of its surrounding communities and bringing a pioneering spirit to how we educate and serve.
Pacific is recognized for high-quality academic programs, dedicated faculty mentors and excellent professional preparation built on a strong liberal arts foundation. The university is consistently ranked among the top national universities by U.S. News and World Report and Princeton Review.
University of the Pacific is a dynamic three-city university with campuses in Stockton, Sacramento and San Francisco. With a presence in these three very different and uniquely California cities, Pacific enjoys a truly distinctive footprint in California and the West.
Sacramento
Pacific’s beautiful, tree-lined campus in Sacramento provides a focused learning environment with ties to the power and influence of one of the nation’s most influential capital cities. Complementing the legal studies offered at the McGeorge School of Law, new academic offerings are helping address critical issues at the intersection of law, policy, business and health.
San Francisco
Pacific’s high-tech San Francisco campus is strategically situated the heart of one of the world’s most exciting cities. It is home to one of the premier dental schools in the nation, the Arthur A. Dugoni School of Dentistry, as well as high-quality programs in health, technology, and arts and culture.
Stockton
Pacific’s Stockton campus in the heart of the California Delta country is renowned for its idyllic beauty, breadth of outstanding academic programs, vibrant and supportive campus life, and close, dedicated teaching relationships with students. Serving more than 5,000 students, the campus is home to the liberal arts College of the Pacific, a conservatory of music, and schools of business, education, engineering, international studies, and pharmacy and health sciences.
Beyond Our Gates
Pacific students, faculty, and staff are passionate about enriching their communities and serving those in need. Under faculty guidance, students provide dental care and health services and information to the underserved, legal clinics for those in need, and literacy and educational enrichment programs for local schoolchildren. Students, faculty and staff contribute tens of thousands of hours of volunteer service each year. The Center for Professional and Continuing Education offers degree completion, continuing education, workforce training and lifelong learning programs. Pacific centers and institutes work toward solutions to local and regional issues through community partnerships, education and research.
The Pacific Tigers compete in NCAA Division I athletics primarily as a member of the West Coast Conference. Fielding seven men’s teams and eleven women’s teams, the Pacific Tigers continue to add individual and team successes to an already outstanding performance record, including more than 30 conference championships and more than 60 NCAA tournament appearances.
Pacific offers more than 80 programs of study leading to undergraduate, graduate and professional degrees, as well as accelerated programs in business, education, law, engineering and the health sciences. Total enrollment at all three campuses is more than 6,000 students.
With a focus on teaching, close faculty-student interaction, academic excellence and real-world learning, Pacific prepares individuals for lifelong personal and professional success.
Learn more at Pacific.edu.
Diversity Profile
The University of the Pacific community - including students, faculty, staff, administrators, and alumni - believes that diversity and inclusion are essential to the fulfillment of our institutional mission. We value inclusiveness in learning, curricular and co-curricular programming, campus climate, recruitment, admissions, hiring and retention. We remain deeply committed to promoting and maintaining a civil community that facilitates opportunities for shared understanding and expression of individual and collective truths. Moreover, we resolve to maintain a community that is respectful of all persons despite differences in age, citizenship, disability, ethnicity, gender identity or expression, geographic origin, language, marital status, nationality, philosophical beliefs, race, religion, sexual orientation, or socioeconomic status.
The University of the Pacific community - including students, faculty, staff, administrators, and alumni - believes that diversity and inclusion are essential to the fulfillment of our institutional mission. We value inclusiveness in learning, curricular and co-curricular programming, campus climate, recruitment, admissions, hiring and retention.
We remain deeply committed to promoting and maintaining a civil community that facilitates opportunities for shared understanding and expression of individual and collective truths. Moreover, we resolve to maintain a community that is respectful of all persons despite differences in age, citizenship, disability, ethnicity, gender identity or expression, geographic origin, language, marital status, nationality, philosophical beliefs, race, religion, sexual orientation, or socioeconomic status.
We are committed to all members of the Pacific community becoming competent and ethical citizen leaders able to interact effectively and ethically in an increasingly multicultural society and global economy. This transformative process is accomplished through our distinctive integration of liberal arts and professional education promoting innovation, open discourse and dialogue, leadership development, experiential learning and self-reflection.
Multicultural Affairs is dedicated to the creation and sustainability of a culturally inclusive community across and within the boundaries of culture, sexual orientation, gender, and other social identities. In service to and in partnership with students, faculty, staff, alumni, and other friends, Multicultural Affairs offers programs, services, and sponsorships such as cultural heritage month observances, diversity leadership retreats, and intercultural trainings that meet the educational and cultural needs of all members of the Pacific community.
- Website
- http://www.pacific.edu/
- Telephone
- 209.946.2011
- Location
-
3601 Pacific Avenue
Stockton
CA
95211
US
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