Student: Player Services Representatives

Job description

Posting Details

Job TitleStudent: Player Services RepresentativesRequisition NumberSE02711Department Name3J5SE: Student EmploymentWork LocationLexington, KYOn Campus/Off CampusOff CampusSalary Range$12/ hourType of PositionStudentPosition Time Status Part-TimePreferred Education/Experience

Preferred Skills

  • Previous experience in a guest service position preferred.
  • Knowledge of data entry preferred.
Hours per Week


Job Summary

You must be a current UK student to apply for this position.

Player Services Representatives are the first team member new guests interact with when they enroll into the Player’s Club. Representatives are responsible for promoting outstanding customer service, professionalism, safety, security and discretion of guest information received at all times.

Essential Duties:

  • Always greets guests in a courteous and positive manner.
  • Always ensures players receive exemplary guest service when explaining, instructing and assisting guests with the benefits of Rewards Cards.
  • Efficiently and accurately creates and maintains Reward accounts.
  • Ensures all essential New Enrollee Data is accurate and complete.
  • Is thorough and accurate when inputting/changing guest information for new or existing accounts noting those accounts of changes in note field.
  • Stands when guests are visible at the center.
  • Ensures work area is kept clean and free of debris throughout shift.
  • Assists in phone calls for various events and promotions.
  • Always thorough and concise when checking guest accounts for points.
  • Ability to keep accurate logs.
  • Comfortable speaking over a Public Address (PA) system.
  • Verifies valid guest identification for every transaction.
  • May be required to take on additional tasks outside of this description to meet the Service Standards for exceptional guest service and hospitality.
Skills / Knowledge / Abilities

Education and/or Experience (include certs or licenses needed):

  • High School Diploma or High School Equivalency Diploma required.
  • Previous experience in a guest service position preferred.
  • Reading ability required; must be able to read and complete standard forms.

Minimum Qualifications:
  • Candidate will have strong interpersonal skills, enjoy and create a team environment.
  • Must be able to communicate in English; Bilingual in Spanish a plus.
  • Excellent verbal and written communication skills are required.
  • Able and willing to work cooperatively with other team members.
  • Must be able to work weekends and holidays, as well as flexible shifts and hours due to business needs.
  • Must demonstrate excellent guest service skills; position requires constant interaction with guests.
  • Excellent organizational skills required.
  • Knowledge of data entry preferred.

Physical Requirements:
The employee must occasionally lift and/or move up to 40 lbs., while performing the duties of this job, the employee is required walk and or stand or long periods of time and occasionally use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, knee, crouch or crawl, talk and hear.Deadline to Apply10/11/2020University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Anticipated Start Date09/28/2020Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Are you a current UK undergraduate student, Junior status or higher?
    • Yes
    • No




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Job No:
Posted: 9/18/2020
Application Due: 10/12/2020
Work Type: