Director of Telecommunications and Copy/Mail Services

Job description

Director of Telecommunications and Copy/Mail Services

Date: September 15, 2020
Title: Director of Telecommunications and Copy/Mail Services

Description: Under the supervision of the Executive Director of Information Technology, the Director of the Telecommunications and Document Management Services has overall responsibility for the operations of the Telecommunications and Copy/Mail Center. Supervises one staff employee and four student employees. Coordinates with the. Telecommunications and Networking Associate for operation of the VoIP system.

Responsibilities:

Telephone Services

  • Configure and maintain telephone and voicemail assignments via the system software
  • Coordinate with the Telcom and Networking Associate who supports the technical infrastructure and equipment
  • Manage troubleshooting and service requests
  • Coordinate with the systems vendors and the contracted support companies
  • For College offices, research and advise on telecommunications services and products
  • Plan and maintain the quality of services

Mail Services

  • Manage operations with USPS, UPS, FedEx, DHL and other shippers
  • Operate equipment and software associated with those services
  • Manage financial transactions including chargebacks to College offices and departments
  • Maintain service and financial records
  • Plan and maintain the quality of services

Copy and Print Services

  • Manage a range of copy and print services to support academic and administrative work at the College
  • Operate equipment and software associated with those services
  • Manage financial transactions including chargebacks to College offices and departments
  • Maintain service and financial records
  • Plan and maintain the quality of services

Participation in major campus events, including Welcome Weekend, True Blue Weekend, and Commencement Weekend

Expected to comply with all applicable College, Federal, State, local and associational regulations.

As a representative of the College, expected to comport him/herself in a professional manner at all times, both on and off campus.

Qualifications: The minimum requirements for this position are a High School Diploma; A.A./A.S. preferred in a business or technical field with a minimum of 3 years of management or supervisory experience in a service environment. Experience in a retail service setting is strongly preferred. Experience with print/copy and mail/parcel services is required.

  • A proactive service ethic, tact under pressure, and demonstrated ability to communicate and work collaboratively with all levels of technical and professional staff, senior IT management and all sectors of the user community
  • Budgeting and business operations
  • Evaluate and think creatively to solve problems
  • Work as an effective member of the Information Technology team
  • Work both “hands on” and conceptually as needed and be able to juggle multiple priorities including a mix of operational responsibilities and projects within an environment characterized by changing technical and support requirements
  • The Director is frequently required to sit, stand and walk stairs and hills to other areas on campus, lift cases of paper, packages, hardware equipment from machine room building to remote buildings. Drive to local service vendors as needed in providing customer support to another campus employee. At times, determine and measure color quality of copy/print materials; or for monitoring the VoIP telephone and voice mail system performance. This position involves the use of computer systems. The Director is frequently typing and viewing computer screens or monitors, multi-tasking with talking and listening are frequent activities.
  • The Director may lift and/or move up to 50 pounds; lifting and moving of items of greater weight is typically assisted by use of a handcart.

To apply for the Director of Telecommunications and Copy/Mail Services position, please click here. All applicants are asked to submit the following materials with their online applications:

  • A cover letter;
  • A resume;
  • A Diversity Statement that addresses how your past and/or potential contributions to diversity will support Hartwick College’s Diversity Statement (https://www.hartwick.edu/campus-life/intercultural-affairs/diversity-at-hartwick/); and
  • The names and contact information for three references, with annotation regarding how the reference is related to you and your work (at least one of your references must be from a current and/or previous supervisor).

Applications may also be mailed to the Office of Human Resources, Hartwick College, P.O. Box 4020, Oneonta, NY 13820 or faxed to 607-431-4329. Review of applications will continue until the position is filled.

 

 

 

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Job No:
Posted: 9/18/2020
Application Due: 12/17/2020
Work Type:
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