Business Services Associate

Fort Worth, TX
Sep 18, 2020
Institution Type
Community College
Posting Details

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Job TitleBusiness Services AssociatePosting NumberF003686Position StatusFull TimeAssignment Length This field only applies to FacultyGrant FundedNoCategoryClericalClass Code33Pay Rate$16.74LocationDistrict, SoutheastDepartmentDT Business ServicesJob Summary

Performs processes to maintain student accounts, while supporting other office tasks. May be responsible for collections, payment plans, refunds, contract billings, 1098T, cashiering duties, student sponsored billing, and student payroll.

Essential Duties and Responsibilities

• Performs customer service duties, such as assisting students, faculty, and staff in person, by telephone or email
• Processes payments, balances cash drawers, prepares bank deposits, and processes petty cash
• Manages all HigherOne customer service related issues
• Processes and invoices third party sponsorship for student accounts and corporate services; receipts payment and maintains records
• Ensures accurate allocation of military tuition benefits to student accounts and return of funds to Veterans Affairs
• Corresponds with payment plan company and collection agencies in order to maintain current and past tuition and miscellaneous accounts
• Verifies and posts details of business transactions, such as returned checks, funds received and disbursed
• Prepares vouchers, invoices, account statements, requisitions, reports, spreadsheets, and other records
• May generate 1098T form and maintain hotline
• Analyzes and processes student account balances and refunds
• Processes miscellaneous deposits
• Oversees student worker hiring process and time entry
• Distributes employee time-cards and paychecks
• Maintains lost and found items and campus key inventory; distributes and receives keys from faculty, staff, and administrators
• Handles vending machine service issues and refunds
• Orders and stocks supplies for office as necessary
• Attends the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
• Supports the values of the College: diversity, teaching excellence, student success, innovation and creativity and service to the College
• Supports the mission, values and 3 goals and 8 principles of the College

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Education, Experience, Certifications, Licensures

• High School diploma or General Equivalency Diploma (GED)
• One or more college-level courses in accounting, business, communications, computer science, or equivalent training and/or work experience
• Two (2) years of experience in customer service, preferably in a college or university setting
• History of working in a team-centered environment
• Ability to handle large amounts of money and records accurately
• Ability to review financial data and make decisions
• Excellent customer service and organizational skills

Desired Education, Experience, Certifications, LicensuresKnowledge, Skills and AbilityAccommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Special Instructions Summary

Successful candidates for this position must be available to work a flexible schedule. A set schedule is not permanent, and can change depending upon the needs of the office. Occasional weekend hours are required during peak times.

Traditional operating hours:
Fall/Spring semesters: Monday – Thursday 8:00 am – 7:00 pm, Friday 8:00 am – 5:00 pm
Summer semester: Monday – Thursday 7:30 am – 7:00 pm, closed Friday

Posted09/09/2020ContactYvette Price*[email protected] DocumentsRequired Documents
  1. Resume / Curriculum Vitae
Optional Documents
  1. Cover Letter
  2. Unofficial Transcripts
  3. Certification / License
Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Please select the highest level of education you have completed.
    • High School Diploma / GED
    • 60 or more College Credit Hours
    • Associate's Degree
    • Bachelor's Degree
    • Master's Degree
    • Doctorate Degree
    • None of the above
  2. * Do you have one or more college-level courses in accounting, business, communications and/or computer science?
    • Yes
    • No
  3. * Please list any certification or licensure you have that is directly related to this position.

    (Open Ended Question)

  4. * How many years of customer service experience do you have?
    • Less than 1 year of experience
    • 1 year of experience
    • 2 years of experience
    • 3 years of experience
    • 4 years of experience
    • 5 or more years of experience
  5. * How many years of experience do you have working in a college or university setting?
    • Less than one year of experience
    • 1 year of experience
    • 2 years of experience
    • 3 years of experience
    • 4 years of experience
    • 5 or more years of experience
  6. * How would you rate your level of experience using word processing, spreadsheet and presentation software (i.e. Microsoft Word, Excel, PowerPoint)?
    • Advanced
    • Intermediate
    • Beginner
    • None
  7. * How would you rate your experience with web-based software?
    • Advanced
    • Intermediate
    • Beginner
    • None
  8. * Describe your experience as it relates to this position.

    (Open Ended Question)

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