Student Health Services Temporary Patient Access Representative
Job location: Coral Gables, FL
Employment Type: Full-time
Posted data: 2020-09-17
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The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.
With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.
The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.
The Patient Access Representative registers patients to clinic based services, obtains pertinent information, and collects payments.
• Assists patients, parents, insurance companies and staff with inquiries regarding insurance and medical billing.
• Serves as a liaison for all correspondence and inquires pertaining to billing issues.
• Establishes and implements a system for routine follow‐up of submitted claims to monitor payment status, collection of delinquent accounts and reconciliation of pending and received payment
• Register students arriving to Health Center, including answering complex questions related to all areas of Health Center, lab, x-ray, student health insurance matters and immunization requirements.
• Verification in Medicat that all Insurance and Immunization information is current for all new patients and alert clinical staff of any urgent problems.
• Ensure that medical records are kept confidential and that medical information is not given without the consent of the patient.
• Create, maintain and ensure accuracy of medical record keeping by verifying that lab results are reviewed and signed by medical provider prior to filing. Consultation reports are reviewed by medical provider and follow up action taken (when applicable) prior to filing.
• Verify that appropriate forms are signed and scanned into medical record; consent, medical record release and minor consent forms (when applicable).
• Review and prioritize incoming correspondence calls and telephone messages; refer to appropriate personnel or department as necessary, research pertinent back-up materials as required by medical providers or administrative personnel.
• Interact with students, other users of services at Health Center, including internal customers (clinical staff, students, and university employees) and outside medical offices, both in person and through telephone contact, serving as a liaison of the health center's medical providers and administrative personnel.
• Work independently under minimal supervision and handle multiple projects simultaneously in a busy work environment with frequent interruptions and distractions.
• Arrange, update and maintain clinic, medical provider and specialty clinics appointment schedule and referrals to outside medical offices.
• Serve as a resource to departmental personnel by providing information on the health center policies and procedures.
• Participate at departmental functions when requested by director, associate director and clinic manager.
• Complete other clerical, administrative, and support responsibilities as assigned.
• High School Diploma
• At least one year of relevant work experience
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.Job Status:Full timeEmployee Type:TemporaryPay Grade:c101