Director, Center/Institute

Job description

Job Title: Director, Center/Institute
Location: Civic Service Institute
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 605068
Workplace Culture

NAU is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU’s culture of excellence.

Core Values One NAU side by side Student Centered | Integrity | Diversity | Service | Discovery | Excellence Northern Arizona University

Special Information

Based on NAU’s Flagstaff campus, the Civic Service Institute leads volunteer engagement programs within NAU and is a nationally known and respected grantee of AmeriCorps and Senior Corps Programs with more than 30 years of experience successfully managing these programs. The Civic Service Institute Director provides leadership and vision for the department and its individual programs as they evolve and grow over time to meet changing community needs. The Director is responsible for overseeing the overall day-to-day management of the Institute and its staff; monitoring budgets (including daily expenditures); facilitating, overseeing, and tracking proposal submissions; serving on state and university advisory committees; and acting on behalf of Civic Service Institute at the local, state, and national levels. The person hired into the position will be expected to further expand CSI’s external funding portfolio through grants and fundraising events, while supporting the maintenance of current state and national partnerships.

The Director is the primary liaison with NAU’s Office of Sponsored Projects and reports directly to the Dean of Social & Behavioral Sciences.

A resume and letter of interest outlining your qualifications for the position is required.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Furlough/Pay Reduction Program

Northern Arizona University has implemented a salary reduction with personal flex time program in fiscal year 2021, as a result of COVID-19. It is possible for this position to be subject to this program. Details can be found on the HR website.

Job Description

Distinguishing Characteristics

  • Supervises and works collaboratively with a leadership team comprised of the Assistant Director for AmeriCorps, Assistant Director for Senior Corps, and a Financial Oversight Manager.
  • Provides substantial input for performance and rewards decisions; has significant influence over employment decisions; allocates resources across functional areas; approves resource use decisions; and provides coaching and leadership to promote staff development throughout the department.
  • Applies proficient knowledge of common management tactics, such as providing formal performance reviews and final employment decisions, to effectively lead a large team.
  • Oversees program development (new grants and contracts), program management, and program evaluation while assuring efficient and strong performance.
  • Applies proficient ability in program design, community needs assessments, and , and grant goal development.
  • Applies awareness of trends and changes has advanced knowledge and skills across multiple areas or functions related to program management, the non-profit sector, and the field of volunteerism and service.
  • An experienced professional in the field of volunteer engagement and management with a knowledge of and experience working with state, federal, private, and non-profit organizations, particularly with the Corporation for National and Community Service and the Governor’s Office of Youth, Faith, and Family.

Essential Position Responsibilities


  • Accountable for the success of all CSI programs.
  • Directs policies and programs based on goals set by NAU and college leadership.
  • Directs the development, implementation, and growth of CSI. Leads the planning and development of CSI’s strategic plan, mission, vision, and goals.
  • Evaluates the effectiveness of programs and recommends methods for continuous improvement to leadership.
  • Responsible for Civic Service Institute compliance with applicable state and federal laws and mandates relevant policies and procedures; holds staff accountable of these standards through various processes.
  • Administers and manages department budgets by setting priorities for budgets and monitoring and approving budget expenditures.
  • Facilitates the planning, development, maintenance, and evaluation of programs that support Civic Service Institute initiatives.
  • Oversees personnel management and development including structure, training and working strategies, quality management, and strategic plans.
  • Identifies and develops resources needed to grow the institute.
  • Plans, directs and oversees, with the help of the Leadership Team, the development and evaluation of the Civic Service Institute’s programs, grants, events, and fundraisers.
  • Coordinates the development of annual staff training.
  • Oversee CSI’s Community Engagement Committee development, meetings, and events.
  • Builds staff morale and incentives for achievement.


  • Identifies grant/funding opportunities consistent with CSI’s mission, vision, and strategic plan.
  • Responds to requests for proposals, funding opportunity announcements, potential collaborations, etc.
  • Obtains external funding for CSI through grants, special events, and fundraisers.
  • Serves as the lead planner for the GEMS Citywide Volunteer Appreciation Luncheon. Develop sponsorship and ongoing support of the GEMS Awards.
  • Provides support to CSI’s leadership team in submission of grants/contracts.
  • Develops certificate and badge programs aligned with the mission and vision of CSI and/or the Dean of Social & Behavioral Sciences.


  • Directs and supervise the Institute's Leadership Team, including the Assistant Director for AmeriCorps, Assistant Director for Senior Corps, and a Financial Oversight Manager
  • Prepares and/or coordinates programmatic, financial, and administrative reports; analyzing and interpreting CSI generated statistics, financial data, and management plan data.
  • Develops and implements Institute policy and guidelines with input from the Leadership Team.
  • Coordinates and manages the allocation of space within the Institute.
  • Directs and supervises visiting staff, VISTA members, or interns as needed.
  • Applies awareness of trends and changes; provides direction to improve, modify, or design new processes.


  • Serves as the liaison between CSI, the NAU Office of Sponsored Projects, Governor’s Office of Youth, Faith, and Family, the Corporation for National & Community Service, United Way, and other federal, state, and local agencies.
  • Serves as the liaison between CSI and statewide organizations and committees.
  • Represents CSI with national and state agencies as well as within NAU.
  • Serves as the CSI representative on University committees.

Minimum Qualifications
  • Master’s degree in Social Services, Administration, or in other related service disciplines or fields, AND
  • Six to ten years’ experience working in the field of Volunteerism, Volunteer Management and/or Gerontology.
  • Knowledge of and experience working with state, federal, private, and non-profit organizations, particularly with the Corporation for National and Community Service, and the Governor’s Office of Youth, Faith, and Family.
  • Experience developing and implementing grants and contracts.
  • Extensive successful supervisory experience.

Knowledge, Skills, & Abilities


    Knowledge of higher education administrative systems and related business principles.
  • Knowledge of and experience working with state, federal, private, and non-profit organizations, particularly with the Corporation for National and Community Service, and the Governor’s Office of Youth, Faith, and Family.
  • Knowledge of federal web-based grants management systems.
  • Knowledge and experience in Leadership and Management Principles.
  • Knowledge of community challenges and opportunities relating to volunteerism.
  • Knowledge of human resources management.


  • Budget development and fiscal management skills.
  • Program development, execution, and evaluation.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and online meeting platforms (Zoom, Microsoft Teams, GoToMeeting, etc.)Strong marketing, public relations, and fundraising experience with the ability to engage with a wide range of stakeholders.Exceptional written and verbal communication skills.Outstanding interpersonal and teamwork skills. Ability to assess challenges and identify effective solutions in a timely manner.

  • Builds and sustains complex teams.
  • Communicates effectively.
  • Possesses strong leadership practices.
  • Possesses strong problem solving, organizational, and analytical capabilities.
  • Motivates and empowers staff and facilitates communication across individuals and teams.
  • Promotes a diverse, inclusive environment.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting.

If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus and NAU-Fort Defiance as these campuses have on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities.

If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.


Commensurate with experience.

**The starting salary will be determined by the qualifications of the selected applicant balanced with departmental budget availability, internal salary equity considerations, and available market information.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


This is a Service Professional (SPF) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website.

NAU is a tobacco and smoke-free campus.

Service Professionals are hired on a contract basis, renewable each 6 months according to terms of the Conditions of Professional Service.

Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of employment. Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of employment.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days. If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.

Application Deadline

October 19, 2020 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

General Information

Northern Arizona University has a student population of 31,073, including approximately 23,000 on its main campus in Flagstaff and the remainder at more than 20 locations statewide and online.

Committed to a diverse and civil working and learning environment, NAU has earned a solid reputation as a university with all the features of a large institution but with a personal touch, with a faculty and staff dedicated to each student’s success. All faculty members are expected to promote student learning and help students achieve academic outcomes.

While our emphasis is undergraduate education, we offer a wide range of graduate programs and research. Our institution has carefully integrated on-campus education with distance learning, forming seamless avenues for students to earn degrees.

Flagstaff has a population of about 70,000, rich in cultural diversity. Located at the base of the majestic San Francisco Peaks, Flagstaff is 140 miles north of Phoenix at intersection of Interstate 17 and Interstate 40.

The university is committed to a diverse and civil working and learning environment.

For information about diversity, access and equity at NAU, see the Center for University Access and Inclusion webpage.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

EEO is the Law Poster and Supplements

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.




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Job No:
Posted: 9/18/2020
Application Due: 10/21/2020
Work Type: