Specialist I - Contact Tracer (Temporary, part-time, hourly, 50-60 positions to be filled)

Requisition
202000190S

Title
Specialist I - Contact Tracer (Temporary, part-time, hourly, 50-60 positions to be filled)

FLSA status
Non-Exempt

Hiring Salary
$12.06 – $17.74 per hour (This is a temporary, part-time, hourly, non-benefits eligible position working 19 hours or less per week. Position is expected to end on or before 8/31/2021. This is a grant funded position. Continuation of the position is contingent upon continued funding.)

Occupational Category
Technical/Para-Professional

Department
Office of Research & Sponsored Programs (ORSP)

Open Until Filled
Yes

Educational and Experience Requirement
High School graduate or G.E.D. equivalent. Experience in a related field preferred. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

Nature & Purpose of Position
Under the supervision of a Contact Tracing Supervisor, the Contact Tracer will use the Texas Health Trace web-based data management platform to call all contacts of anyone diagnosed with COVID-19, to document a symptom check, refer them for testing according to established protocols, and provide them with instructions for quarantine or isolation, if appropriate. The Contact Tracer will be part of a team of managers, epidemiology leads, case investigators, community resource coordinators, and other contact tracers.

Primary Responsibilities
The Contact Tracer will call contacts of newly diagnosed patients. Communicates with contacts in a professional and empathetic manner. Collects and records information on symptoms into Texas Health Trace. Provides contacts with approved information about Texas’ quarantine/isolation procedures, and if appropriate, refer them to testing according to protocol and/or to a COVID-19 social resources. Follows a script to inform contacts about the importance of quarantine/isolation and what to do if symptoms develop. Escalates issues to epidemiology lead. Maintains daily contact with supervisor. Follows all scripts, policies and procedures provided by the Department of State Health Services (DSHS) and comply with DSHS training regarding confidential information related to personal information. Must complete the following as part of onboarding: “Making Contact: A Training for COVID-19 Contact Tracers” offered by the Association of State and Territorial Health Officials, Texas Health and Human Services HIPAA training or approved equivalent, Texas Health and Human Services Cybersecurity training or approved equivalent, Texas Health Trace data system training, and Texas Health and Human Services Acceptable Use Agreement. Performs other related duties as assigned.

Other Specifications
Ability to speak, read, and write English fluently. Fluency in second or multiple languages is a plus. Ability to work remotely. Must exhibit a professional, positive attitude and work ethic. Excellent interpersonal skills required and ability to show empathy and interact professionally with culturally diverse individuals during a time of crisis and distress. Excellent organizational and communication skills. Critical thinking and sound judgment required. Ability to handle confidential information with discretion and professionalism. Proficiency with computers and data entry into electronic tracking systems. Ownership of or ability to acquire a personal computer and broadband internet access. A headset is preferred. Texas resident and familiarity with Texas’ geography preferred. Must meet minimum requirements for Personal Computer hardware and software and broadband internet. The contact tracing call center will operate 7 days a week between the hours of 8am and 8pm Central Standard Time. Evening and/or weekend work may be required. *This is a temporary, part-time, hourly, non-benefits eligible position working 19 hours or less per week. Position is expected to end on or before 8/31/2021. This is a grant funded position. Continuation of the position is contingent upon continued funding.

Full Time Part Time
Part Time Temporary

Quicklink
http://shsu.peopleadmin.com/postings/24705

EEO Statement
Sam Houston State University is an Equal Opportunity/Affirmative Action Plan Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, or gender identity. Sam Houston State University is an “at will” employer. Security sensitive positions at SHSU require background checks in accordance with Education Code 51.215.

Applicant Documents Required Documents

1. Resume
2. Cover Letter
3. Transcripts

Optional Documents

Screening Questions

Required fields are indicated with an asterisk (*).

1. * How many years of customer service experience do you have?
   • None
   • Less than 1 year
   • More than 1 year but less than 3 years
   • More than 3 years but less than 5 years
   • More than 5 years but less than 8 years
   • More than 8 years
2. * What is your highest level of education?
   • High School/GED
   • At least 30 undergraduate credit hours, but have not obtained an Associates degree
   • Associates degree
   • At least 90 undergraduate credit hours, but have not obtained a Bachelors degree
   • Bachelors degree
   • At least 18 graduate credit hours, but have not obtained a Masters degree
   • Masters degree
   • Ph.D.
3. * Are you willing to work a flexible schedule, which may include evenings and weekends?
   • Yes
   • No
4. * How did you learn about this position?
   • The Chronicle of Higher Education
   • Diverse Issues in Higher Education
   • HBCU Connect - Historically Black Colleges and Universities
   • HACU - Hispanic Association of Colleges & Universities
   • The Journal of Blacks in Higher Education
   • Association for Women in Science
   • TWC - Work in Texas
   • Inside Higher Ed
   • Higher Ed Jobs
   • HERC - Higher Education Recruitment Consortium
   • SHSU Website
   • SHSU Employee
   • Other
5. If your response to the question above was "Other" please indicate from what source.

   (Open Ended Question)