Women’s Behavioral Health Program Manager
DescriptionUniversity of Colorado | CU Anschutz Medical Campus
School of Medicine/Department of Psychiatry
Healthcare Program Manager - Women’s Behavioral Health Program Manager
Position #00778490 – Requisition #19193
The Department of Psychiatry, Women’s Behavioral Health and Wellness (WBHW) service line is seeking an individual to manage the growth of the service into integrated care services within University of Colorado Hospital (UCH). As a result of funding from the Upper Payment Limit (UPL) program and the Zoma Foundation, WBHW is setting up behavioral health services within specialty services such as OB/GYN, Oncology, Family Planning, the NICU, and Internal Medicine, to name a few. This position will manage this large project in addition to managing the growth in the outpatient psychiatric specialty clinics.
Examples of Work Performed:
- Work with WBHW UPL and ZOMA UCH PMH Clinical Service and Education & Training leadership to manage program operations with applicable clinical operations teams. This includes working with teams in many clinical settings and the department’s Revenue Cycle Specialist to set up EPIC templates, ensure appropriate billing structures have been set up correctly, assist with providing WBHW specific information to clinical teams.
- Assist in setting up new clinics by developing relationships with existing clinical staff, working with staff related to space management, schedules for providers, ensuring credentialing, etc.
- Maintain and update manual of operational and clinical procedures (MOP) for WBHW UPL and ZOMA UCH PMH Clinical Initiatives in collaboration with the Adult Division staff and general Standard Operating Procedures (SOP).
- Monitor adherence to MOP and discuss variations with Clinical Service Leadership at regular intervals
- Work with WBHW UPL and ZOMA UCH PMH Clinical Initiative Clinical and Evaluation Leadership to ensure proper data organization, collection and entry of program evaluation data (i.e., both quantitative and qualitative). Coordinate with Division leadership and UPL Manager related to standard clinical reporting.
- Manage data and generate weekly reports for review (e.g., notes, activity logs, team member productivity logs)
- Assist with completion of reporting requirements for UPL and other program evaluation needs
- Create and manage QI protocols for systematic capture of program metrics
- Create and manage IRB protocols for systematic capture of clinical research data
- Collaborate with team members and department marketing/branding to create flyers, brochures, handouts specific to WBHW and ZOMA UCH PMH Initiatives
- Coordinate/direct program personnel (e.g., data managers) and health professions trainees as needed (e.g., review hours, assign activities, schedule meetings, communicate changes to MOP, etc.).
- Procurement and oversight of WBHW budgets and funding sources along with Clinical and Medical Directors, Division Director, and Director of Finance and Administration (DFA). This entails tracking and planning for faculty and staff not only in different locations and clinics but also as relates to funding source. This requires attention to budget detail, monthly grant meetings, and quarterly reconciliation with the Division Administrator or DFA.
- Participate in development of new proposals and work with department grants and contracts staff to route and manage as appropriate.
- Manage calendars, manage in person and virtual meetings, facilitate room booking, schedules, etc. for program operations, communication with interdepartmental personnel and clinic staff as appropriate
- Order, track, and manage supplies and equipment for program activities
- Coordinate onboarding of new WBHW and ZOMA UCH PMH team members and health professions trainees, communicate with department personnel and clinic staff as appropriate, and implement program-specific onboarding requirements
- Support or back-up, as needed, WBHW care coordinators and clinical operations staff to:
- Verify that scheduled patients have needed consents, insurance verification, etc. and communicate costs to them in advance of date of appointment
- Liaise with clinical operations staff and clinicians to obtain pre-authorizations, Medicaid transport, obtain release of information forms, etc.
- Engage in necessary patient communication as needed
- Facilitate after-care plans as needed (referrals, appts scheduled), and communicate with clinic care coordinators as appropriate and available
- Ensure clinical data packets, materials for sessions, etc. are ready for in person or virtual weekly appointments
Total Compensation Calculator: https://www.cu.edu/employee-services/total-compensation
Diversity and Equity:
Please click here for information on disability accommodations: http://www.ucdenver.edu/about/departments/HR/jobs/Pages/JobsatCUDenver.aspxThe University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.
- Bachelor’s degree in organizational, health care or project management, social service, public health, psychology, or a related field
- Four (4) years of experience in either healthcare, project management, or similar relevant experience
- Substitution: A combination of education and related technical experience may be substituted for the bachelor’s degree on a year-for-year basis, but not for the specific years of experience.
- MA/MS in in organizational, health care or project management, social service, public health, psychology, or related fields.
- Project Management certification
- Proficiency with CU programs (Smartsheet, RedCap, Qgenda, Amion, EPIC, MyBI, AX, CU Marketplace, Concur Travel & Expense) and MS Office or similar programs
- Proven experience with virtual meeting management
- Experience with integrated team-based care, particularly in psychiatry and specialty health care settings.
- Experience with innovative team management approaches
- Outstanding organizational and communication skills
- Effective with interprofessional teams and diverse health care providers and trainees
- Ability to communicate effectively, both orally and in writing with faculty, staff, students, alumni, industry and the public.
- Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
- Demonstrated commitment and leadership ability to advance diversity and inclusion.
- Knowledge, experience, and ability to manage complex information and computer systems.
- Ability to exercise tact and diplomacy when dealing with stakeholders at all levels.
- A demonstrated ability to organize and complete complex projects and to work under tight deadlines.
- A demonstrated ability to manage and respond to support customer needs and requests in a professional, timely manner.
- Ability to work independently and as a member of a team, handle a fast-paced environment.
- Ability to multitask and meet deadlines.
- Ability to problem solve, troubleshoot and think critically
- Advanced knowledge of Microsoft Word, Excel, Access and Power Point.
- Ability to establish and maintain effective working relationships with clinical faculty and staff in psychiatry.
Job Category: Health Care
Primary Location: Aurora
Posting Date: Sep 10, 2020
Unposting Date: Ongoing