Manager, Enterprise Systems

Job description

Posting Details

Job TitleManager, Enterprise SystemsDepartmentEnterprise SystemsFull Time/Part TimeFull-TimeRequisition NumberS21022Open Date07/24/2020Close DateSalary Information

Salary Commensurate with Experience and Qualifications

Work Schedule

Business hours with occasional extended hours to meet deadlines.

Benefits EligibleYesEligible for OvertimeNoPosition Summary

Reporting to the associate vice president for enterprise information systems, the manager of enterprise systems will manage the day to day operations and projects of Rice University’s enterprise class systems including financial, HR/payroll, procurement, facility, and document management systems. They will need to be a transformative leader, someone who understands emerging technologies or new processes and how they can be leveraged to benefit the customer and Rice. They will be responsible for a high volume of automation and tools such as RPA that will be utilized within the application portfolio they are responsible for. They will grow their applications in a manner that Rice will get maximum return on their investments. They will manage the implementation and maintenance of vendor software components, upgrades, quarterly release cycles, patches, software development efforts, and the ongoing production operations. The individual manages and coordinates the system integrations, administration, and middleware. They will be focused on continual process improvement by partnering with their customers and departments on operations and projects. They will work individually and through team leads to achieve high performing, reliable systems and complete projects and provide presentations that speak to the KPIs and continuing value the team brings.

Education RequiredBachelor's DegreeMajor/Discipline

Computer science, engineering, management information systems, or a related field.

Substitution for Education RequirementMay substitute additional related experience, above and beyond what is required, on an equivalent year for year basis in lieu of the education requirement.Education Preferred

Master’s or professional degree.

Experience Required8 yearsType of Experience

- Related professional work experience in software development and systems support for enterprise-wide, mission-critical business systems using Oracle and Java technologies
- Expertise in business process redesign, continual process improvement and reporting results
- Some experience supervising staff and/or leading project teams

Substitution for Experience RequirementEducation may not be substituted for the experience requirement.Experience Preferred

- Experience with managing ERP and HCM solutions, Oracle Cloud preferred
- Experience managing release cycle cloud environment
- Experience as an IT Service Owner, defining and managing services
- Experience with day to day operational management to ensure system performance and stability, incident management/resolution, and SLA management
- Experience creating department procedures and documentation

License/Certification RequiredLicense/Certification PreferredSkills Required

- Detailed understanding of relevant business and technical knowledge
- Business analysis and redesign
- Ability to resolve issues quickly and make decisions that meet university objectives, in a collaborative culture
- Demonstrated ability to lead, motivate, and develop staff
- Ability to manage team in a work from home posture
- Exceptional customer relationship skills, consensus building skills, and ability to establish effective working relationships in a diverse environment

Skills Preferred

- Strong technical and application development skills, including proficiency in Oracle, Java, object oriented software, and integration technologies
- Ability to manage project teams as large as 30 people in a matrixed environment
- Strong communication skills
- Ability to provide KPI reporting metrics on outcomes and complete understanding of system utilization or under-utilization

Internal / External Contacts

Internal Contacts: The incumbent has frequent contact with university administrators at all levels in planning for system enhancements and resolving issues as well as occasional contact with faculty and students on projects requiring their input or as users of the system.

External Contacts: The incumbent has occasional contact working with vendors to resolve system issues, planning for system changes, and in training.

Physical Demands


Working Conditions

- Occasional weekends and evenings to meet deadlines and provide production support
- Work from home and remote team management

Essential Personnel

This position is considered essential during a campus emergency. The incumbent in this position is expected to support campus during emergency situations, and, may be required to provide related essential services remotely or on site before, during or after a campus emergency.

Rice University Standard of Civility

Serves as a representative of the University, displaying courtesy, tact, consideration and discretion in all interactions with other members of the Rice community and with the public.

Security Sensitive

As defined under the Texas Education Code and Rice Policy No. 425, this position is security sensitive and employment in this position is contingent upon the successful completion of a background check.

Special Instructions to ApplicantsQuick Link for Posting Functions

- Manages a team of analysts and developers responsible for the University’s applications development and analysis
- Creates and executes business and technical plans, and revises as appropriate to meet changing needs and requirements
- Creates procedures and guidelines to ensure compliance with university policy and federal and state regulations
- Evaluates and assesses metrics and program effectiveness; review trends and monitor proactively
- Establishes and manages financials for a program, organization, and/or facilities
- Evaluates the effectiveness of the organizational structure and programs to ensure success, development of employees, and appropriate use of staff resources
- Leads, hires, coaches, and evaluates performance of staff
- Performs all other duties as assigned

Additional Functions or Information

- Administers and manages Oracle quarterly update release review, preparation, testing, and application to validation and production environments
- Defines and maintains environment plans to support development, testing, and production-live activities
- Drives testing strategy, including managing testing activities, tools (such as Jira), and acts as toll gate for test cycle entrance and exit
- Manages automated testing and RPA technology
- Acts as a transformative leader and embraces emerging technologies, understanding how they can fold into the environment
- Manages custom development activities to plan, including vendor and team coordination and oversight of development tasks
- Communicates issues, risks, status, and other required metrics to leadership

Job Duties

Applicant DocumentsRequired Documents
  1. Cover Letter
  2. Resume
Optional Documents
  1. References/Recommendation Request
Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a bachelor’s degree in computer science, engineering, management information systems, or a related field or additional related experience, above and beyond what is required, on an equivalent year for year basis in lieu of the education requirement?
    • Yes
    • No
  2. * Do you have eight or more years of related professional work experience in software development and systems support for enterprise-wide, mission-critical business systems using Oracle and Java technologies?

    (Open Ended Question)

  3. * Do you have expertise in business process redesign, continual process improvement and reporting results?

    (Open Ended Question)

  4. * Have you had some experience supervising staff and/or leading project teams?

    (Open Ended Question)

  5. * Please provide the salary or range that you would require or consider for this position.

    (Open Ended Question)




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Job No:
Posted: 9/18/2020
Application Due: 9/26/2020
Work Type: