Classroom and Event Technologist

Job description

Category:: Administrative/Staff
Department:: Information Technology
Locations:: Springfield, MA
Posted:: Sep 16, 2020
Closes:: Open Until Filled
Type:: Full-time Non-Exempt
Ref. No.:: 2546
Position ID:: 124567

About American International College:

American International College is a private, coeducational institution of higher education located on a 70+ acre campus in Springfield, Massachusetts. The campus has 42 buildings on two sites approximately 1/2 mile apart with a total of approximately 660,000 gross square feet. Included in the inventory of buildings are student residences for a resident population of 900 students. Founded in 1885, the College has approximately 3200 graduate and undergraduate students. AIC offers a variety of undergraduate and graduate programs through the Schools of Business, Arts and Sciences; Health Sciences; and Education. The mission of the College is to transform student lives through career focused learning, with a strong foundation in the liberal arts, a commitment to serving the community, and a high level of involvement in the global economy.

AIC strives to create a diverse and inclusive campus community that is representative, at all job levels, of the students we serve. We are an EEO employer and we welcome applications from individuals for positions where they are underrepresented.

Job Description:

  • Responsible for supporting, troubleshooting and programming of physical A/V installations across campus including those found in classrooms, conference rooms, multi-purpose spaces, and department specific installations.

  • Responsible for working with and overseeing vendors and IT student support staff timely in the installation or renovation of audiovisual systems in classrooms, meeting spaces and public areas.

  • Troubleshooting equipment malfunctions; performing minor repairs or adjustments to audiovisual equipment and identifying major repair needs.

  • Responsible for maintaining schedules for student support workers for all campus events, maintenance checks, trial runs for large events, classroom starts and any other event or classroom support needs; ensuring that student support workers are scheduled and available for evening and weekend assignments.

  • In conjunction with the User Services Manager, be responsible for the quality of event technology: this includes staffing, testing, coordinating with event personnel and training student staff.

  • Responsible for managing all tickets assigned to self and student workers to positive resolution through the training of student staff.

  • Research emerging trends in multimedia hardware and software and work with User Services Manager to make recommendations. Assist with the replacement cycle and inventory reports for classroom equipment.

  • Support campus users and student workers in the use of multimedia hardware and software through training, consultation, documentation, and similar methods.

  • Other duties as assigned.


  • Required Degree(s): Associates degree in communications related field
  • Preferred Degree(s): Bachelors degree in communications or related field
  • Required Field of Expertise: 1-3 years working experience in communications, media, or related field


  • Ability to shift priorities
  • Working knowledge of Windows and Mac OS
  • Working knowledge of software, hardware and systems integral to audio visual installations such as: Control system software, video and audio switching and display hardware, camera and portable lighting and video conference platforms.
  • Understanding of the principles of AV, stagecraft and building trades sufficient to coordinate with tradespersons, contractors and technicians.
  • Capable of working with high profile faculty, guest speakers and alumni through a diplomatic lens.
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills.
  • Ability to follow direction from peers, faculty, artist, and staff to achieve the desired vision for events.
  • Must be able to lift up to 60 lbs, frequently bend, lift, twist and reach without limitations. This position will experience frequent distance walking from building to building and across campus for event setup.

Additional Information:

Work Schedule

This is a full-time, non-exempt level, benefit eligible position. Normal office hours are 9:00 am - 5:00 pm (four days per week) and 10:00 am to 6:00 pm (one day a week), with one hour unpaid lunch. The 10:00 am - 6:00 pm shift will rotate Monday through Thursday based on scheduled campus events. The hours of work are flexible to the needs of the department with occasional nights and weekends required.

AIC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Application Instructions:

Qualified applicants should save and submit the following documents with the online application.

  • Brief cover letter
  • Current resume
  • Contact information for three professional references (one of which must be a current or prior supervisor)

Review of applications will continue until the position has been filled.




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Job No:
Posted: 9/17/2020
Application Due: 1/23/2021
Work Type: Full Time