Director, Bias Incident Support Services

College Park, Maryland
Sep 17, 2020
Executive Administration Jobs
C-Level & Executive Directors
Institution Type
Four-Year Institution


University of Maryland, College Park

Title: Program Director

Functional Title: Director, Bias Incident Support Services

Category Status: 33-Exempt Regular

Applicant Search Category: Staff

Unit: PRES-ODI-Bias Incident Support Services

Position Number: 123586

Campus/College Information: Founded in 1856, University of Maryland, College Park is the flagship institution in the University System of Maryland. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.

Position Summary/Purpose of Position:

The Office of Diversity & Inclusion (ODI) provides expertise and leadership at the University of Maryland for equity, diversity and inclusion work. The following units are within ODI: Bias Incident Support Services, Diversity Training & Education, LGBT Equity Center, Nyumburu Cultural Center, Office of Civil Rights & Sexual Misconduct, and Office of Multi-ethnic Student Education.

Bias Incident Support Services (BISS) provides resources to help create a culture of belonging and of engaging in restorative community building to further the university’s commitment to diversity and inclusion excellence. BISS provides coordinated support services to individuals impacted by hate-bias incidents, working with numerous other units and entities across campus. BISS also provides hate-bias trainings and preventive education, and manages the hate-bias report log.

The Director, BISS serves as the primary resource and advisor to campus constituents in responding to hate and bias incidents. This position provides administrative leadership and strategic planning, budget management, and program assessment for Bias Incident Support Services. The Director, BISS provides individual and systemic advocacy and support for students, staff and faculty directly or indirectly impacted by acts of hate and bias using a restorative practices framework. The Director, BISS also develops and implements strategic approaches, trainings, and initiatives to reduce incidents of hate and bias and increase belongingness within the campus community. The Director, BISS convenes the Hate-Bias Response Team which includes overseeing the efforts of the team, maintaining productive professional relationships with team members and facilitating routine meetings. In collaboration with key stakeholders, the Director, BISS monitors and ensures compliance and reporting with federal, state and local regulations including FERPA and CLERY. Using collaboration efforts, this position investigates complaints and inquiries, including but not limited to interviewing complainants, respondents, and witnesses; reviewing documents and other relevant materials; and researching resolution options relevant to the complaint. This position works closely with the Office of Strategic Communications and serves as a spokesperson for ODI on incidents of hate and bias. The Director, BISS reports directly to and may represent the Vice President for Diversity and Inclusion at meetings and events.

Minimum Qualifications:


Master’s degree in social work, mental health, counseling, education, juvenile justice or related fields; and five (5) years of experience in crisis intervention in an educational setting. One (1) year of experience implementing restorative practices framework. Three (3) years of supervisory experience.


• Working knowledge of hate/bias prevention programming, training and education, or hate/bias research.

• Working knowledge of the principles and practices around diversity, equity, and inclusion.

• Demonstrated problem solving, critical analysis, initiative, judgment and decision-making skills.

• Excellent communication skills including writing, editing, speaking/facilitating and excellent interpersonal skills.

• Excellent public speaking and presentation skills.

• Intermediate to advanced user of Microsoft Office Suite (i.e., Word, PowerPoint, Excel).

• Intermediate user of GSuite and Adobe Acrobat.

• Demonstrated ability to envision, identify, develop and implement systems, policies, training and programs to create a healthy and inclusive educational environment post-incident.

• Ability to work independently and as part of a team.

• Ability to work with a wide diversity of stakeholders (internal and external).

• Ability to handle sensitive matters with discretion, tact and confidentiality.


• Passion for supporting marginalized and historically underrepresented student populations and community members.

• Ability to be proactive and keep abreast with best practices in diversity, equity, and inclusion and any changes in relevant legislation.

• University experience preferred.

• Capable of interacting with media and serving as a spokesperson with regards to hate/bias.

• Familiarity with public relations, communications, and social media platform.

Additional Certifications:


Additional Information:

Candidates must be able to provide proof of eligibility to work in the USA. No visa sponsorship is offered for this position.

Posting Number: E0008240

Posting Date: 09/15/2020

Open Until Filled: Yes

Best Consideration Date: 10/02/2020

How to apply: All interested applicants must apply online through ( ).

Physical Demands:

Sedentary work performed in an office environment. Regularly required to attend meetings, events, etc. both on and off campus. Ability to travel both domestic and international. Regularly required to communicate and exchange information and to use technology/devices. Ability to attend events, meetings, trainings after normal business hours. Ability to manage multiple priorities and competing demands.

Diversity Statement:

The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.

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