Lead Financial Aid Advisor, State Programs

Job description

Posting Details

Posting NumberS05205PWorking TitleLead Financial Aid Advisor, State ProgramsDepartmentStudent Financial AidAbout the University of Georgia

The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities is the state’s oldest, most comprehensive, and most diversified institution of higher education (http://www.uga.edu/). UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,600 full-time staff. The University’s enrollment exceeds 36,000 students including over 27,500 undergraduates and over 8,500 graduate and professional students. Academic programs reside in 17 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

About the College/Unit/Department

The Office of Student Financial Aid (OSFA) manages and executes the financial aid operations, programs, and processes for the campus. OSFA oversees the administration of federal, state and institutional aid provided to the UGA student body. With approximately 42 employees OSFA has responsibility for all financial aid received by the UGA student body in the form of grants, scholarships, loans, and work programs. OSFA annually administers in excess of $500 million in student financial aid for UGA students.

College/Unit/Department websitehttps://osfa.uga.eduPosting TypeExternalRetirement PlanTRS or ORPEmployment TypeEmployeeBenefits EligibilityBenefits EligibleFull/Part timeFull TimeWork ScheduleAdditional Schedule Information

Monday – Friday, 8:00AM – 5:00PM; some evening or weekend hours may be required; some travel required

Advertised Salary$36,000 to $39,750Posting Date09/10/2020Open until filledYesClosing DateProposed Starting Date10/01/2020Special Instructions to ApplicantsLocation of VacancyAthens Area EEO Policy Statement

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([email protected]).

Classification TitleStudent Services ProfessionalFLSAExemptJob FamilyStudent ServicesFTE1.00Minimum Qualifications

Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications

Prefer at least two years of experience working in a student financial aid office.

Position Summary

Serve as lead financial aid advisor for state student financial aid programs, including the HOPE and Zell Miller scholarship programs. Advise students and parents regarding federal, state, and institutional financial aid in an accurate and efficient manner, and assist with related financial aid application processes. Award, cancel, and revise financial aid awards based on office policies and procedures, and in compliance with applicable rules and regulations. Serve as lead on data reporting and regulatory compliance for all state programs. Remain current regarding federal, state, university, and other financial aid regulations, policies, and procedures.

Knowledge, Skills, Abilities and/or Competencies

Acute attention to detail and deadlines
Strong organizational skills
Multitask with high levels of accuracy
Strong customer service skills
Excellent oral and written communication skills
Strong computer and technology skills

Physical Demands

Climb stairs.
Sit for extended periods of time doing computer work.
Lift up to 30 pounds.
Some evening and weekend work.
Some travel for off-campus outreach events.

Is driving a responsibility of this position?YesIs this a Position of Trust?YesDoes this position have operation, access, or control of financial resources?NoDoes this position require a P-Card? NoIs having a P-Card an essential function of this position? NoDoes this position have direct interaction or care of children under the age of 18 or direct patient care?NoDoes this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)NoCredit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.



- Accurately award and revise student financial aid in accordance with federal, state, and university policies and procedures
- Process and work numerous and complex reports—these reports will interpret the necessary action and completed in a timely manner
- Remain current regarding federal, state, and university regulations and policies and procedures concerning financial aid related matters
- Monitor relevant systems (e.g., BANNER, Common Origination and Disbursement (COD), National Student Loan Data System (NSLDS), College HOPE Eligibility Calculation Service (CHECS), etc.) for changes to students’ aid eligibility and revise or cancel financial aid awards
- Reconcile award discrepancies with Student Accounts and work with UGA departments as needed to resolve financial aid related issues
- Adhere to all statutory, regulatory, and policy guidance, including office policies and procedures

Percentage of time30Duties/Responsibilities

- Serve as office lead for and maintain commanding knowledge of state systems and the regulations, policies, and procedures governing programs administered by the State of Georgia, as well as other states
- Promptly apprise supervisor and senior management of changes in systems and/or regulations/policies affecting the administration of state programs
- Maintain current relevant sections of the OSFA Policies and Procedures Manual, and prepare staff training on issues related to state student financial aid

Percentage of time25Duties/Responsibilities

- Advise accurately and efficiently students and parents who call, visit, or email the office regarding financial aid information and processes throughout lifecycle of financial aid application through receipt of aid funds and after
- Provide assistance to students, families, and colleagues in completing financial aid processes
- Maintain a working knowledge of relevant student information and financial aid processing systems
- Maintain privacy and confidentiality of student and family data and information
- Maintain security of student records and related information

Percentage of time25Duties/Responsibilities

- Collaborate with other employees on office committees regarding policy, procedures, and training opportunities
- Participate in approved professional development activities in coordination with supervisor
- As needed, assist with presentations and financial aid outreach events, delivering information and responding to questions accurately, timely, and professionally
- As needed, assist in training new employees (permanent and temporary, including interns and graduate assistants)

Percentage of time15Duties/Responsibilities

- Provide clear and accurate documentation of transactions, conversations, interactions, and edits to records affecting student eligibility and/or compliance with applicable regulations, statutes, and/or policies
- Maintain professional appearance and demeanor, including when engaging students, families, colleagues, and members of the public
- Perform other duties as assigned in support of office, divisional, and institutional goals [5%]

Percentage of time5Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Do you possess a valid driver's license?
    • No Response
    • No
    • Yes
Applicant DocumentsRequired Documents
  1. Resume/CV
  2. Cover Letter
  3. List of References with Contact Information
Optional Documents




    Diversity Profile: University



    View more

    Learn more on Inside Higher Ed's College Page for University

    Arrow pointing right
    Job No:
    Posted: 9/15/2020
    Application Due: 12/14/2020
    Work Type: