Enterprise Application Administrator - Essential

Job description

Category:: Administrative
Locations:: Oakland, CA
Posted:: Sep 9, 2020
Closes:: Open Until Filled
Type:: Full-time Non-Exempt

About Mills College:

Located in Oakland, California, in the heart of the San Francisco Bay Area, Mills College is a liberal arts college for women and gender non-binary students, with graduate programs for all genders. Consistently ranked one of the top master's universities and one of the best value colleges in the West by U.S. News & World Report, Mills also has been named one of the Best Colleges in the nation by The Princeton Review. The Mills experience is distinguished by small, interactive classes, one-on-one attention from exceptional faculty, a culture of creative experimentation, and cutting-edge interdisciplinary learning opportunities which empower students to make a statement in their careers and communities. As one of the most diverse liberal arts colleges in the country, we have a strong record of academic success with first-generation students, students of color, Latinx students, LGBTQ students, and other underrepresented students. Mills College has recently become a Hispanic Serving Institution. Applicants with expertise and experience in supporting and promoting success for Latina/o students are encouraged to apply.

Mills College encourages diversity in hiring and particularly welcomes applications and nominations from women, gender non-binary individuals, and minorities. Mills College seeks to recruit and retain a diverse workforce as a reflection of our commitment to equity, inclusion, and social justice and our desire to maintain the excellence of our faculty. In so doing, we offer our students not only the opportunity to learn about varied disciplines but to engage with diverse perspectives and ways of knowing and learning. For more information, please visit www.mills.edu.

Job Description:

Reports to: Director of Enterprise Information Systems.
Supervises: N/A

Summary of Position:
Reporting to the Director of Enterprise Information Services, the Administrator will be part of the Banner Service team which evaluates, analyzes, and maintains the College's ERP (Banner) and related applications. This position serves as the enterprise applications administrator and also serves as the technical programmer/analyst in support of student enrollment, data and systems for the Office of the Registrar.

This position supports development work related to the ERP infrastructure that can advance multiple strategic initiatives, such as developing curriculum with a purpose in a changing world; creating more flexible ways to obtain a Mills education; strengthening commitment to inclusion and sustainability; internationalizing Mills; and providing a vibrant and inclusive campus life.

Essential Job Functions:

  • Administer enterprise applications including, but not limited to, Argos, Degree Works, Softdocs, ClassLink, CourseLeaf. Support includes, but is not limited to, implementing upgrades by reviewing release notes, identifying departmental and operational impact, collaborating with staff to develop upgrade & testing plans and conduct testing, troubleshooting system and application errors and documenting procedures.
  • Help to maintain Banner modules including Student Module in Banner. Understand the use of student database, tables, and views.
  • Develop, maintain, and troubleshoot database reports, data interfaces between Banner and other systems (in house or cloud, see above), and other programmed tools that interface with Banner data.
  • Coordinate with administrative staff and the Banner team in the designing, coding, testing and installation of new data entry, reporting and utility applications.
  • Collaborate with other team members and other Mills community people on projects.
  • Provide user support in person and on the telephone; receive calls and troubleshoot problems; meet with users to clarify issues; serve as a liaison at various meetings with users.
  • Assure integrity of BANNER data and reports by researching and resolving data integrity issues.

Additional Duties and Responsibilities:

  • Attend staff meetings, including the banner users group meeting; make recommendations regarding software problems or projects to appropriate personnel.
  • Maintain current knowledge of technological advances in the field; attend training sessions; read various information related to modern technology


Required Knowledge, Skills, and Abilities

  • Direct experience with Banner or equivalent ERP strongly preferred
  • Experience with relational database concepts.
  • Understanding and experience administering transactions in administrative computing systems.
  • Excellent communication skills and the demonstrated ability to serve as liaison between technical and non-technical staff.
  • Ability to exhibit strong customer service orientation for all levels of College constituencies and members of the public.
  • Ability to take appropriate steps to promote and sustain effective working relationships within a diverse multicultural environment.
  • Experience in an institution of higher education.

Education and Training:
Bachelor's Degree in Computer Science or related field or equivalent combination of education and experience AND one year of experience supporting Oracle-based applications


  • Work primarily involves sitting for long hours and using office equipment. The incumbent will often spend long hours on the computer entering data which requires attention to detail and high levels of accuracy.
  • There are a number of deadlines associated with this position, which may cause significant stress.
  • Frequent interruptions

This position description is not intended to contain a comprehensive list of activities, duties, or responsibilities. Additional duties may be assigned based on business operational needs.

Additional Information:

This is a full-time, non-exempt position. Hourly rate is commensurate with experience and includes an excellent benefits package including medical/dental/vision/life/LTD insurance, 403(b) retirement plan with college-matching after 6 month qualifying period, 10 days of vacation for year one, 15 days of vacation for years 2-10, and 22 days of vacation years 10+ plus, 12 sick days and 17 paid holidays (subject to annual review). Staff members also receive free admission to campus events, use of the pool, fitness center, and tennis courts. Tuition remission is also available after an introductory period. Voluntary benefits include: pet insurance, long-term care insurance, legal-assistance insurance, cellular provider discounts and computer hardware discounts.

Mills College does not permit discrimination based on pregnancy, childbirth or related medical conditions, race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, marital status, age, sex, sexual orientation, or gender identity. For more information on Mills' non-discrimination policy, please go to https://www.mills.edu/policies/ada-policies/nondiscrimination-statement.php.

All positions are subject to a background check. Prior to the first date of employment, an applicant's background check must be cleared.

Application Instructions:

Click the "Apply Now" button below and follow instructions to submit the following documents:

  • Employee Application
  • Resume
  • Cover Letter and
  • Contact Information for 3 References

Please note that you can only upload 6 "Other" documents. You can consolidate multiple pages/documents into one file upload. The file size limit for each upload is 10Mb.

Review of applicants will begin immediately; applications will be accepted until the position is filled.




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Job No:
Posted: 9/10/2020
Application Due: 11/9/2020
Work Type: