Senior Access Representative - Yorba Linda Administration - FT Days - 10466-1A

Job description

Updated: Sep 2, 2020
Location: Yorba Linda
Job Type:
Department: Yorba Linda Administration

Job Description:

UC Title:

ACCESS REPR SR

Reports to:

Ambulatory Care Admin Mgr 1

Cost Center:

Yorba Linda Administration (427749)

FLSA:

Nonexempt

Job Code:

009098

Shift:

Not Applicable

Position Number:

40747498

Working Title:

Senior Access Representative

Bargaining Unit:

AFSCME

Date Created:

8/28/2020

Hours:

40

FTE:

1

Position Summary:

The incumbent provides high quality customer service to patients calling to obtain medical services at UC Irvine Medical Center. Serves as a preceptor for new staff.

Salary Range:

Minimum

Midpoint

Maximum

Hourly Rate

$22.24

$24.95

$27.66

Required Qualifications:

Demonstrated experience using a computer, including data entry and retrieval

Demonstrated experience using office equipment such as a printer, copier, fax, scanner

Demonstrated knowledge of medical terminology

Demonstrated knowledge of insurance programs and/or government programs

Ability to establish and maintain effective working relationships across the Health System

Must possess the skill, knowledge and ability essential to the successful performance of assigned duties

Ability to maintain a work pace appropriate to the workload

Must demonstrate customer service skills appropriate to the job

Excellent written and verbal communication skills in English

Minimum 12 months experience working in a call center setting plus 12 months experience working in a medical office setting; OR 12 months experience working in a call center in a healthcare setting

Preferred Qualifications:

Demonstrated experience working with a patient registration software system

Bilingual skills in English and Spanish and/or Vietnamese

Knowledge of University and medical center organizations, policies, procedures and forms

 

 

 

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Job No:
Posted: 9/10/2020
Application Due: 12/9/2020
Work Type:
Salary: